I don't use any of the Comcast apps. I use my TV apps, I also don't use wifi to watch Netflix or Prime, direct wired connect to Tv. Most of the Netflix and Amazon produced movies and series are broadcast in 4K.

You know you reminded me that in beautiful Avenel N.J. the friendly Comcast office where you can pay your bill, pick up new equipment or hand in equipment when your contract was over had beautiful 3" to 4" plexiglass to keep all the satisfied customers from shaking :1rotfl: the hand :1rotfl: of the very polite and professional clerks. :blahblahblah: They are deceptive worms. The things they said and didn't do for many fine people is repulsive.

We had a Comcrap lady canvassing our Villages neighborhood about 6 months ago with all sorts of promises including buying people out of any contract they were trapped in and from $200 to $400 in Visa gift cards. Many got caught up in the hoopla. It really hasn't worked out well for 3 out of the 4 that changed. Not me never again.

I remember you had to for some reason. You will be able to escape soon to Spectrum, that's my guess.

Comcast
 

While I don't want to get caught up in the customer service discussion, I can tell you Comcast monitors signal quality to their modems. As a professional engineer, I can tell you most issues Comcast and other providers experience is poor wiring in the home. Splitters, loose connectors, mis-wired RJ45 connectors, Wi-Fi sharing the same channel as the neighbor's house all cause poor performance. You can check your cable modem/TV status at XFINITY Status Center - Check for Service Outages In Your Area. FYI, Comcast does not throttle your modem speed. You only need 5Mbps for quality Netflix movies at Mpeg 4 on a large screen TV.

I don't know if this is the answer, but could this be the beginning of what we can expect as a result of the elimination of net-neutrality regulations?

See post #8.

From Netflix


Robert
Help Center Can I stream Netflix in Ultra HD?
Can I stream Netflix in Ultra HD?

Ultra HD streaming is available on Netflix!

What do I need to stream Ultra HD?

A TV compatible with Ultra HD streaming from Netflix. See below for more details.

A plan that supports streaming in Ultra HD. You can check which plan you're currently on or upgrade your plan at netflix.com/ChangePlan.

A steady internet connection speed of 25 megabits per second or higher. See below for more details.

Streaming quality set to High or Auto. More information about video quality settings can be found in our Playback Settings article.

Which TVs support Ultra HD streaming with Netflix?
Do other devices support Ultra HD streaming with Netflix?
Can I watch Netflix in Ultra HD on my computer?
How fast does my internet need to be to stream in Ultra HD?
How do I find Ultra HD titles?
Why aren't I seeing titles with the Ultra HD icon on my 4K HDTV?
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If your system is not secure, somebody could be using your wifi and eating up your bandwith.