[jebartle]

Noticed our bill this month went up $21.00, went to online chat, they reduced our bill, now the bill is $42 less than the original charge last month with no change in service....Any disputes with comcast, contact them immediately...VERY accomodating....

[Graytop]

Originally Posted by jebartle

Noticed our bill this month went up $21.00, went to online chat, they reduced our bill, now the bill is $42 less than the original charge last month with no change in service....Any disputes with comcast, contact them immediately...VERY accomodating....

It's amazing how quickly they'll resort to "Let's make a deal" when threatened with cancellation or questioned. I'm curious,...did you threaten to cancel or just question the billing?

[Lou and Carolyn C.]

Originally Posted by jebartle

Noticed our bill this month went up $21.00, went to online chat, they reduced our bill, now the bill is $42 less than the original charge last month with no change in service....Any disputes with comcast, contact them immediately...VERY accomodating....

Online chat with a Comcast Representative I find is the way to go, I had a lengthy chat a couple of weeks ago about an issue and it was resolved, and not only that you can print out the "chat conversation" and have for your record if you ever need to review the matter again.

[jebartle]

Originally Posted by Graytop

It's amazing how quickly they'll resort to "Let's make a deal" when threatened with cancellation or questioned. I'm curious,...did you threaten to cancel or just question the billing?

I reminded them that I ended phone service with them because of high bill and now have Magic Jack, which we love for $20 a year....The only reason we stick with comcast, other than they are the only game in town, is because we have several TV's and if we went with dish it would be a lot more!