Originally Posted by johndar (Post 1913833)

Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.

Originally Posted by Markers333 (Post 1914003)

I also switched to T Mobile internet two months ago. Tired of ever changing fees and streaming issues, speed. You have to have T Mobile but man was I amazed at how fast and clear sound was, as well as the signal and speed. Comcast was holding us back. I will never go back to those rip off cable companies. T Mobile is about to go nation wide with their service - 50.00 NO OTHER CHARGES - unlimited , I had the Xfinity X1 do everything and T-Mobile internet is totally out performing them. I have 38 WiFi lights, pads, phones etc Unbelievable , I’m sooo happy

Originally Posted by RICH1 (Post 1914027)

Go YOU TUBE TV and lose the cable! Streaming has more options and you can endless record shows! Visit someone's house that uses Roku .. you will be happier that you cut that damn cable , I've been using You tube Tv for years.

Originally Posted by Lyn Wagner (Post 1914024)

What should a good speed be?

Originally Posted by RICH1 (Post 1914027)

Go YOU TUBE TV and lose the cable! Streaming has more options and you can endless record shows! Visit someone's house that uses Roku .. you will be happier that you cut that damn cable , I've been using You tube Tv for years.

Originally Posted by Streamers (Post 1914020)

This is happening not only in the villages but all over. I have the same problem with my Comcast internet. I believe that Comcast is doing this on purpose because many people are leaving to go to streaming services. If we as a group don’t do anything then it will continue to happen.

Originally Posted by Topspinmo (Post 1913908)

Dumped Comcast and ATT smartest decision I’ve made here in villages.

Originally Posted by johndar (Post 1913833)

Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.

Originally Posted by Surf Daddy (Post 1913993)

Thanks for the Link. I just tested Up at 15 and Down at 250. I am south of 44 and I have Spectrum. I had a tech from Spectrum at my house yesterday, related to a cable nicked by landscapers. He tested my feed from the street to home, and identified a portion of the cable (not in the area of the landscapers nick) as being a problem. He then installed a new cable for the whole length. Spectrum gets dinged by a lot of Villagers, but I love the company. Great tech support. Reasonable fees (for cable).

Originally Posted by Fenster (Post 1913963)

I had Comcast/Xfinity. It is absolutely a rip off. Would not recommend them at all!

At the two year mark, they jumped up the prices, the telephone agents are terrible (they are very difficult to understand and they give out incorrect information) and their new service, Flex, is the worst! In my opinion.