Talk of The Villages Florida - Don't Rely on Groome

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- - Don't Rely on Groome (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/dont-rely-groome-345770/)

Quote:

Originally Posted by BlueStarAirlines (Post 2278918)

I never bothered to complain about my Groome experience on TOTV, but I'll never use them again. They had a van breakdown, so they were behind on airport pickups. Instead of dispatching two vans to get caught up, everyone had to wait 2-4 hours at MCO to get on a van. Pickup wasn't based on how long you have waited, it was who could push their way to the front.

I travel weekly for work, so see the issues and can confirm they are not a "one-off". The advantage Workman had was they had multiple size vehicles, from vans to busses so could scale up or down as needed. Groome has one size, so when they are full that is it. If someone lands early and takes a seat, that seat is no longer available for those that actually reserved a seat for that time. Groome is a national chain, so your complaint is one of hundreds.....Workman is local.

If you have issues, make sure you let the corporate office know (FAQ - Groome Transportation - Book Now ). They won't step in until the complaints reach a level where THEY know there is a problem.

Groome has the big buses that pick up and drop off at the Brownwood Hotel just like Workman did. Maybe at LSL too? But all I read about is the small vans that pick up door to door. Has anyone used the big Groome buses recently and had a good experience? Just curious.

The vehicle they use ( bus , big van, small van ) depends on the reservations they have.
I've been picked up at home & LSL with no problem getting me to the airport on time.
1 time returning from MCO during covid we waited a long time & it was door to door so many stops along the way. We now go to LSL or Spanish Springs.
My last trip in on 12-16 I was the only person on the van picked up @ MCO 10PM.
I guess it depends on the time of your trip.
Always allow plenty of time.

Used at Christmas to and from MCO……no issues.

It’s unfortunate that only exceptions are posted to TOTV. The guy whose coffee got cold, steak not prepared right, didn’t get a tee time, mail not delivered as expected, on and on.
The many, many times things went right ,including the shuttle trips don’t routinely get posted.
Yep, I feel sorry that things didn’t work out for some, but………#@&% happens.

Quote:

Originally Posted by Bogie Shooter (Post 2289597)

In all fairness TOTV wasn't loaded with Workman complaints or when TV ran the shuttle complaints.