Originally Posted by RedFoxRick (Post 2278383)

Our trip to see family on Thanksgiving was almost over before it started thanks to Groome Transportation. They overbooked our shuttle and their system indicated we should be on a night-time shuttle rather than the morning one that we had reserved and recievd confirmation the day before (due to system transfer error). Family stepped in and helped us catch our flight. Another gentleman was also victim to the overbooking on the same shuttle. The worst part about the whole ordeal was Groome's lack of concern and customer service after the fact. I asked for the charges to be credited back on my credit card. They told me they could not do that without approval of a Manager. However, they would not make one available to speak to. I was told a Manager would reach out to me - one week and four more calls later I am still waiting a call from a Manager. When you absolutely have to get somewhere.....don't count on Groome to do it - and don't expect them to care about it when they don't.

Originally Posted by kendi (Post 2278961)

Not fair to ban them for one bad experience.

Originally Posted by RedFoxRick (Post 2278383)

Our trip to see family on Thanksgiving was almost over before it started thanks to Groome Transportation. They overbooked our shuttle and their system indicated we should be on a night-time shuttle rather than the morning one that we had reserved and recievd confirmation the day before (due to system transfer error). Family stepped in and helped us catch our flight. Another gentleman was also victim to the overbooking on the same shuttle. The worst part about the whole ordeal was Groome's lack of concern and customer service after the fact. I asked for the charges to be credited back on my credit card. They told me they could not do that without approval of a Manager. However, they would not make one available to speak to. I was told a Manager would reach out to me - one week and four more calls later I am still waiting a call from a Manager. When you absolutely have to get somewhere.....don't count on Groome to do it - and don't expect them to care about it when they don't.

Originally Posted by BlueStarAirlines (Post 2278918)

I never bothered to complain about my Groome experience on TOTV, but I'll never use them again. They had a van breakdown, so they were behind on airport pickups. Instead of dispatching two vans to get caught up, everyone had to wait 2-4 hours at MCO to get on a van. Pickup wasn't based on how long you have waited, it was who could push their way to the front.

I travel weekly for work, so see the issues and can confirm they are not a "one-off". The advantage Workman had was they had multiple size vehicles, from vans to busses so could scale up or down as needed. Groome has one size, so when they are full that is it. If someone lands early and takes a seat, that seat is no longer available for those that actually reserved a seat for that time. Groome is a national chain, so your complaint is one of hundreds.....Workman is local.

If you have issues, make sure you let the corporate office know (FAQ - Groome Transportation - Book Now ). They won't step in until the complaints reach a level where THEY know there is a problem.

Originally Posted by Bogie Shooter (Post 2289597)

Used at Christmas to and from MCO……no issues.

It’s unfortunate that only exceptions are posted to TOTV. The guy whose coffee got cold, steak not prepared right, didn’t get a tee time, mail not delivered as expected, on and on.
The many, many times things went right ,including the shuttle trips don’t routinely get posted.
Yep, I feel sorry that things didn’t work out for some, but………#@&% happens.