[graciegirl]

Originally Posted by Topspinmo

Why would manufacture install glass in freezer? The glass probably had flaw and the cold cycles plus weight over time caused it to fail? My cheap refrigerator side by side has metal grate selves.

Mine has metal drawers.

[Paper1]

I had a piece blow apart in my Whirlpool. I was cleaning it at the time so it was my fault. I went to Ace hardware and had a piece of plexiglass cut to size and it works great. Measure twice and cut once.

[Retiring]

Originally Posted by Henryk

It boggles the mind how tempered glass can shatter for no apparent reason.

As far as Kitchen Aid not being responsive, call them back and threaten to sue.

Couple years ago I’m sitting in my living room and I hear what sounded like a gunshot upstairs. I run upstairs only to find the glass shower door in the guest bath had literally exploded, glass everywhere. I call the people that installed the glass (3 yrs prior) and they were not surprised. They said it’s tempered so these things happen (???). I called the manufacturer and they said, it’s tempered so these things happen. I go to my local home depot and I’m told, it’s tempered these things happen. Maybe there should be a big sign where they are sold that says, this glass is tempered – explosion possible. The manufacturer did replace without charge and they paid install.

[Bay Kid]

Wow. Glad you are safe.

[raisingJB]

This summer, while sleeping, we heard a loud explosion that literally sounded like a gunshot, followed by the sound of shrads of glass flying around. It turned out that our shower wall had exploded for no apparent reason.

I decided to google "exploding tempered glass" and discovered this is a rare problem but it does occur. There were numerous examples of table tops, shower doors, etc exploding for no apparent reason. My understanding is this can occur if a certain manufactoring defect occurs.

Bottom line - tempered glass can explode - not sure I would blame the particular appliance maker.