| Freeda |
01-05-2022 09:30 AM |
We have used Kroger delivery when it first started in the area; and it was fine; but we already had an Instacart account, and don't want to pay for both delivery services. We find that what we got at Kroger we can also get from Publix, which is on Instacart, so we have just continued with Instacart. Instacart was a service that we just occasionally used before the pandemic, but since the pandemic we almost never go shopping; and not just for groceries, as Instacart offers many other non-grocery stores now - Bed Bath and Beyond, pet store, etc etc. It's a wonderful convenience. Between Instacart and Amazon, we get most of the things we need; groceries and otherwise. I also like that shopping on Instacart shows me all the options for an item, so I learn about new products, and can price compare; much more than I would take time to do for each item if I was shopping in person at the grocery. If we take time to indicate for each item what substitute you will accept (if any - you can say you don't want a substitute), and state the quality for each item (ie, for bananas we alway state 'green', and if we want more ripe ones also, we put a note in stating that), the shopper always does a good job. I think when people have problems with delivery, it's because they didn't take time to give these instructions for each item. Also, if we copy our previous orders and put them in the shopping cart (and then delete from the shopping cart any items we don't want on the new order), our instruction note for each item will automatically be there, so no need to type it again. I can order for delivery within a few hours, or can order several days in advance; and I pick the date and time. It's an amazing convenience, because I can order groceries or other things while watching tv or just relaxing at night, and it frees up my day time hours for other things. I will always use it, pandemic or not. Years ago with three small children and working full time, I had help at home that did my grocery shopping; this is the closest I've come to having that again. Plus, any small difference in the cost versus going into the store (this varies by the store - the stores themselves, not Instacart - control that) is well worth the time and car expense savings. Finally, Instacart is amazing about refunding any item that you have a problem with. No questions asked -- their system immediately refunds it either to your cc or to your Instacart account; whichever you ask them to do.
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