Originally Posted by jrref (Post 2399126)

I helped a friend make this change yesterday, no need to call Quantum. Log into your account on the Quantum web site q.com.

At the top of the screen, click on Services. You should then see a box in the center of the screen with your current service. Also in that box is a button that says Change. Click that button.

The next screen will tell you what your location is eligable for. If you see the $35 offer you can click on it to start it immediately or at your next billing cycle. Whichever you select you will then need to put in your bank account information or you will pay $40 for 1Gbs. There are only selected areas here in the Villages that can get the offer.

This is much more secure than calling Quantum. Quantum offers a discount to direct bill via a bank account because they don't have to pay that fee to the credit card companies. But if you don't want to do this then stay with what you have.

In reading the fine print, this is not a promotion and is not supposed to change so I anticipate we should have this price for quite a while.

Hope this clears things up.

Originally Posted by biker1 (Post 2399134)

As already discussed, their website refers to an "initial period". That, by definition, is a promotion. And then there is the thing where they lied to a bunch of customers about "one price for life", but I digress. I have actually been dealing with CenturyLink/QuantumFiber for nearly 11 years. Many of the interactions were painful.

Originally Posted by Bill14564 (Post 2399157)

My take on it (which actually is worth nothing) is that the "initial period" words were put in to allow them to increase the charges for hardware or fees in the future. Whenever they choose to do that they will declare the "initial period" to be over.

The "price for life" will turn out to be the price to have a 1Gbps stream of data to your home. Anything else, such as billing for that stream of data or providing equipment to convert an optical signal to a wifi signal, may cost extra when the "initial period" ends.

Originally Posted by jrref (Post 2399167)

Like anything else we will have to wait and see what Quantum does in the future. For now it may make sense to take advantage of their low pricing and good service since we can always change In the future. I can tell you unlike the cable companies. They don’t have that constant pressure to increase costs because of all the franchise content fees that go up every year, so the Fiber pricing should remain pretty stable.

Originally Posted by Bill14564 (Post 2399170)

I don't disagree with you. I am just trying to make sense of why "initial period" appears even though it looks out of place. My guess is they recently needed to raise rates by $10 but found themselves boxed in by their "price for life" claim. By adding the new words they have a way out of the box.

That doesn't mean there is any plan to raise rates in the near future, just that there is a way for them to do that somewhere down the line.

Odd as it is, I almost wish I was paying more for internet today, that way I could justify to myself the trouble of changing to the $35 offer.

Originally Posted by rsmurano (Post 2399181)

The other big difference getting the 800Mb and higher speeds is no data cap. If you have 200Mb, you’re capped at how much data you can upload and download for the month before they reduce your speed to a crawl and raise your bill significantly depending on how much you use. Make sure you keep underneath these caps

Originally Posted by laboutj (Post 2399191)

I switched to the 1GB service from the 500mb service and my download speeds decreased significantly. When I tested before I would normally get around 300MB both down and up. After switching to the 1GB service I'm getting around 80mb down and 250mb up. I've cycled the NID in the garage and reset each of the WiFi 6 pods in the house and it made no difference. Still ok for working remotely and watching tv, but strange that upgrading the service to increase the speed actually decreased my speed. Those tests were using the Ookla speed test, using my Iphone 13.

Originally Posted by Bill14564 (Post 2399196)

There is another post or two in another thread, I believe by jrref, that mentions a problem if the new WiFi 6 pods are too close together. You might want to find that post and see if something in there could help.

Originally Posted by laboutj (Post 2399200)

I have the four pods and they are in each corner of the house, with my main pod that's connected to the NID in the front bedroom. If I stand in that front bedroom with my iPhone and run a speed test I still get 80mb down and 200mb up. It's the same if I go near any of the pods. I'll reset the NID again at lunchtime and re-test, but I expect to get the same results