Lowe's is a wonderful company in my opinion. Perhaps that could change someday, but I've had so many encounters similar to yours above; Lowe's going to the ultimate to satisfy the customer, to HD being impossible and very uncaring to deal with.

I agree that Lowes has better service than Home Depot. But, for the past few years, they no longer have their own employees delivering and installing appliances. They now use contractors like Home Depot does.

Some years ago purchased a microwave from Home Depot, took it home to save on delivery and was paying them for installation.

The installers could not figure out how to do the installation,'

When they gave up told them to please leave and take microwave.

Purchased from a local store and hired local handyman to do install and he did it in 15 minutes.

Best Buy is a good place to buy a built-in microwave and they can install it.

I had the same issue with Home Depot and a new natural gas range. We bought it on Black Friday at a price we couldn't bring ourselves to even consider returning it. The one color we bought cost about half of what the other colors were selling for. The delivery folks said they did not have the proper tools to safely and carefully undo the existing gas line where it connected in the wall. They promptly refunded the $20 that we had paid for installation.

We hired a licensed plumber; their charge was $110. I contacted HD and told them they owe me $90, while at the same time I made reference to sharing our experience on 'community media' (meaning, among others, TOTV). He then hedged, said he would contact the store manager to find out if he would cover it, and I received a call back within fifteen minutes offering a credit for the $90 plus even the tax, the payment going back to my credit card. Of course I accepted, and this way, installation by a licensed plumber cost the original $20.

It doesn't hurt to 'lean' a little (or sometimes more than a little)....

Rule #1: Whenever a new appliance is installed (refrig/dishwasher/washing machine) new water lines should be replaced and with dryers the cord should be replaced. No quality installer should install a new appliance without new accessories unless the lines are relatively new. Those that brag about hooking it up themselves with old lines are looking for leaks down the road that can be costly
Rule #2: The push/pull values are unique in that the water line is permanently connected to the valve. Therefore, in order to use new water lines (dishwasher washer or refrigerator) the valve must be replaced. If you have a push/pull valve no qualified installer would connect the existing lines, the push/pull valve must be replaced and that's when a licensed plumber is needed. Bottom line, if you already have a new valve, HD and Lowes etc will connect the new water line. If you have a push/pull valve a plumber must install a new valve first. I only wish the installers would explain to the customer why they cannot install an appliance instead of just walking out.

Agree, we used Lowe’s for the purchase and installation of a new patio slider going out to our birdcage. They did a top notch job at a price of 40% of the quote we got from Doc’s Restoration. I am a big fan of Lowe’s.

So has anyone actually had a problem with the push pull valve or the connected flex line water line that goes to the fridge?
I have decided to keep using it and avoid tearing into the wall to replace it.

The valve is adequate and i just think there is alot of old school people here that remember when there where metal valves and copper or chrome valves used. Times have changed and the weak link is also the PVC pipe and hoses, welcome to china Cr*p

I agree. If it's not broken, don't fix it. You can pay a plumber several hundreds of dollars to replace all of the push-pull valves in your house, but you may get a leak the next day. I bought six First Alert battery operated water alarms on Amazon and put them behind the toilets, sinks, refrigerator, washing machine, and water heater. Total cost was about $60 and they provide peace of mind. If water get on the floor, an alarm goes off.

Since 2017 I have purchased a stainless steel LG refrigerator, microwave, dishwasher and stove, also a LG top loading washer & dryer with glass doors and stainless trim, a 75" Samsung TV, 2 fitbits, a Lonovo 23" all in one computer. I'm pretty much in on Best Buy.

Before buying any of the appliances I opened a browser with Amazon, Lowes, Home Depot and Best Buy websites. Looked up appliances and read reviews and noted prices. I found the LG had the least amount of problems. Going even further, I found the top loading washer had less problems than the front loading washer. Then I found the model I wanted and looked at prices. At the time the washer I wanted was $880 at Lowes, HD and Amazon didn't have the model, and Best Buy was $800. I went to Best Buy, I didn't tell them the Lowes price, but I did say I wanted the 10% veteran discount like Lowes, so they said, OK $720. Then before I was finished I got same deal sort of on the dryer, also they gave me a Google Home speaker for free, which at the time was $139 and they gave me a $100 store credit card, gave me discounts on delivery and install and take-away of old appliances.

Also Lowes delivers from the store of purchase, so the inventory in that store is all they have, and many times you're told we're out of stock. Best Buy delivers from a central warehouse near Orlando, and stock most items on their website or will tell you on the site.

I have mine incorporated into my alarm system.

Best Buy did an outstanding job of installing all my new appliances. They knew what they were doing and changed the off - on valves. They then went over all the appliance with us and showed us how they operated and what settings to use. Very professional. They cleaned up everything and carted all the old appliances and packing materials away. We also got all sorts of discounts and Best Buy Gift Cards.