Comcast is a joke and over prices. Stay with Brighthouse

I too have dealt with someone from the Philippines. It was during our move from CO to IL. I was trying to get service here...remember we always had to start over with our moves and Comcast? She told me I could keep the same area code for our phone. I told her she was probably wrong. Another 5-minute hold and she came back on and read her scripted apology that I could not. I knew that. Just one of many....

If you want to stay with Comcast, here is the email address for the local rep: Debbie_Brainard@cable.comcast.com

She is nice to deal with, but I eventually got so fed up with Comcast that I changed to BrightHouse several months ago. A great decision.

have comcast due to no brighthouse put account on vaca, they vacationed the TV but not the internet..been fighting with them since may...i hate comcast

If I were you, I would stick with Brighthouse Communications (top rated in a 'leading consumer magazine). We live south of 466 and can only get Comcast. I too wanted to switch off Comcast up in VT and have it turned on down in TV. I even went as far as to contact (by letter) the VP of customer service and in short, Comcast is regional and has yet to have a program like that. We have friends that absolutely love Brighthouse. I think it's a big mistake if you switched....but do you actually have a choice between Comcast and Brighthouse south of 466A ???

At one point in time (11/2012), this person's name and number were given (thanks to the the POA for printing this info) for any Villager to call if having trouble with Comcast. I don't know if it's still current, but you could give it a try.

Ms. Debbie Brainard, Area VP for Operations
Debbie_Brainard@cable.comcast.com
904-256-1800

not a day goes by that I don't curse Comcast. liked Brighthouses DVR better, on demand better.....wish they were where I lieved

We have had Comcast for over 15 years...in Texas, Geogrgia and now in Florida. Yes, sometimes the customer service calls can be frustrating but our service for Internet, TV and phone have always been elecellent. We moved here 2 years ago and Clearlink installed our service for a Comcast...easyPeasy. Yes, call Clearlink. You should not be having this trouble. Before being full time residents here we had our service switched back and forth between here and Georgia. No problems.

I was previously told that Comcast is not available below 466A. They did not get approval for that area. That is why Brighthouse is only available below 466A in the Villages.

Sorry, but not true. I think you have mistaken something, as I have Comcast and I am south of 466A.

Brighthouse, on the other hand is not available NORTH of 466A.

Yes, actually a choice between Comcast, Brighthouse and Century Link, plus the sat providers: (Dish, Direct TV)

Comcast is available, although when we first moved in they said they did not provide service in our zip (32163). I should have gone with BrightHouse then, rather than wait 2 years.

If you read these closely Comcast comes in at the bottom, over and over. They just don't care and are just taking advantage of their customer base.

Worse Company in World
 

I recently told my daughter that if I ever have a heart attack or stroke, check my phone records to be sure I wasn't talking to Comcast and if I was, try to sue them. I hate that company, I hate their stupid, incompetent reps, I hate to get my bill each month because I know they will somehow add a charge. Wish there was a way for all of us to get together and get rid of Comcast.

Worst company I have ever dealt with...never return calls, service not installed, charged for services not receiving. Worst customer service ever.
Do not use this company...the villages should not broadcast from this carrier.