Talk of The Villages Florida

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-   The Villages, Florida, General Discussion (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/)
-   -   Hijacked at Jenkins, your experiences (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/hijacked-jenkins-your-experiences-344040/)

Triker 09-11-2023 07:33 PM

Took our vehicle there for an oil change and have been pestered ever since. I’ve repeatedly told them don’t call me, I’ll call you but they don’t quite know how to understand that. When it does come time to trade I’ll probably be going to Tampa as these dealerships close to the Villages are just nuts.

Stu from NYC 09-11-2023 08:45 PM

Quote:

Originally Posted by Triker (Post 2255658)
Took our vehicle there for an oil change and have been pestered ever since. I’ve repeatedly told them don’t call me, I’ll call you but they don’t quite know how to understand that. When it does come time to trade I’ll probably be going to Tampa as these dealerships close to the Villages are just nuts.

Apparently they think that villagers cannot walk and chew gum at the same time.

PhilG 09-12-2023 04:39 AM

Just say no - stop complaining.

BrianL99 09-12-2023 04:59 AM

Quote:

Originally Posted by Stu from NYC (Post 2255668)
Apparently they think that villagers cannot walk and chew gum at the same time.

If they subscribe to TOTV, that might be a reasonable conclusion.

Rockyisle47 09-12-2023 05:17 AM

Thankfully all you on totv warned us when we were looking for a new car to avoid Jenkins and we did. We went to Clermont to Central Florida Hyundai and had a great experience. This was two years ago when it was almost impossible to get a car without paying thousands over list. We paid the only the MSRP and there weren't any extras jammed into the price. We will never, ever walk into a Jenkins anything if we can avoid it.

WingedFoot78 09-12-2023 05:22 AM

I love to see that others think so highly of Frank Gay Plumbing.

ThirdOfFive 09-12-2023 05:39 AM

Quote:

Originally Posted by manaboutown (Post 2255657)
Oh, I forgot, also a VW V-8 Touareg.

I'll see your Touareg and raise you two Edsels and an Oldsmobile Jetstar 1.

eeroger 09-12-2023 06:00 AM

Frank Gay
 
[QUOTE=mrf0151;2255320]With all the negativity about Jenkins here, if they don't change, it will bite them bad over time.
Keeping with the subject of bad business practices, this Frank Gay Plumbing outfit will not be getting much of the Villagers dollars either.

Agree re Frank Gay: they gave me a quote of $2300 for new electric hot water heater. Mike Scott plumbing was $900.

Wilson02852 09-12-2023 06:16 AM

Personally like Jenkins
 
We've been taking our vehicle to Jenkins for a few years now. Yes, they sometimes give you the sales pitch but that is no different than any dealer service department. If you like their service why would you not go there?

Carlsondm 09-12-2023 06:46 AM

Yes it did. I got tired of it and now go to Headquarter Honda across from the Clermont Costco. Much nicer experience.

PLedoux 09-12-2023 06:49 AM

Jenkins
 
Same experience at all dealers nowadays. We are currently in Michigan and just had the car serviced. Guy asked me if I wanted to sell my car. “No.” Go back to reading my book. No follow up questions. The guy is just doing his job. Move on.

Larchap49 09-12-2023 06:52 AM

Sales pitch
 
Quote:

Originally Posted by Toymeister (Post 2255237)
I brought my Honda in for a recall to Jenkins. This is the only reason I set foot there. While waiting as a captive audience we got the pitch how nice our vehicle is and how they would love to buy it. Clearly this is part of having work done there.

This got me thinking, for those of you who go there for service, does this happen routinely?

Yes. Most dealers are members of a service that with a few key strokes gives them all the information about you and your car, financed or not, loan balance, interest rate you are paying, service and accident history, then they target the people most likely to be ready to upgrade vehicles

Captainpd 09-12-2023 06:56 AM

Really
 
Quote:

Originally Posted by Toymeister (Post 2255237)
I brought my Honda in for a recall to Jenkins. This is the only reason I set foot there. While waiting as a captive audience we got the pitch how nice our vehicle is and how they would love to buy it. Clearly this is part of having work done there.

This got me thinking, for those of you who go there for service, does this happen routinely?

Really hijacked.?? You always have the ability to just walk away. Raise your voice, let everyone in the showroom know what's going on. Grow a pair and act like an adult and quit running to a social board

sowilts 09-12-2023 07:01 AM

Happens at most Dealers will in Florida. Doesn’t happen when I take our cars for service at Maryland.

Raywatkins 09-12-2023 07:06 AM

It’s not just Jenkins who use that approach.
We bought a Jeep Cherokee from Bill Bryan’s and had the same experience when we went in for our first service.
It caused us no problem - we simply made it clear we weren’t interested.
They didn’t push.

VApeople 09-12-2023 07:32 AM

Quote:

Originally Posted by Captainpd (Post 2255724)
Grow a pair and act like an adult and quit running to a social board

I believe that is the best advice ever given in this forum.

Thanks for starting my day with a good laugh!

dimaxim 09-12-2023 07:46 AM

Beware of Jenkins dealership high pressure tactics
 
Yes, this happens every time. We have leased five Hyundais in the last 12 years and the sales tactics have gotten consistently more difficult each time. The last time was this spring and I swear I will not purchase another vehicle from them. High pressure, questionable information on the vehicle and exhausting lengthy discussions. I don't know if I'm just getting oldler that I "sucked" for their pitch but It's surely the last time.

WSU 09-12-2023 07:54 AM

more
 
No personal experience but several comments including an ex-salesperson to stay away from Jenkins

Rodneysblue 09-12-2023 08:10 AM

Quote:

Originally Posted by BrianL99 (Post 2255239)
The preferred floor plan arrangement of new Dealership facilities, is to have the "Service Customer Waiting Area", open to the showroom or in a location that requires customers to traverse the showroom to ge there.

It's no different than the way marketing people setup department stores and force you to walk past as much merchandise as possible, on your way to your destination.

After all, "service customers" are already customers of the business (in most cases), what better prospects to buy a new car than an existing customer?

It has little or nothing to do with Jenkins, it has to do with manufacturers' standards and good marketing. (Honda facility standards are a touch stricter than most others.)

Once you smell that new car smell they have you hooked.

Buckeye Bill 09-12-2023 08:15 AM

Share
 
Quote:

Originally Posted by VApeople (Post 2255402)
We have no complaints about our car buying experiences. We learned how to properly buy a car in 1994 and it has been a true pleasure ever since.

Want to share your experience

TonyM 09-12-2023 08:30 AM

Jenkins
 
Quote:

Originally Posted by Toymeister (Post 2255237)
I brought my Honda in for a recall to Jenkins. This is the only reason I set foot there. While waiting as a captive audience we got the pitch how nice our vehicle is and how they would love to buy it. Clearly this is part of having work done there.

This got me thinking, for those of you who go there for service, does this happen routinely?

I have gone to Jenkins Nissan in the past. There are two waiting rooms for service: one in the corner of the sales floor and one by service. I always go to the second one and nobody bothers me.

Retiredsteve 09-12-2023 09:02 AM

Quote:

Originally Posted by brianl99 (Post 2255346)
do you do that at a restaurant, when you're asked if you'd "like another drink" or "would you like to see our dessert menu"?

Or when you buy a home and the broker asks if you'd "like a home warranty or title insurance"?

Or maybe when you buy a pair of shoes and the clerk asks if you need shoe trees?

Jenkins probably has $10,000,000 invested in a facility, so you can actually look at automobiles before buying one, unlike someone like tesla, who wants to sell you one, sight unseen. Everyone bemoans the "lack of personal service at retail establishments", but when you get it, you don't like it?

There are plenty of things to complain about when buying a car, someone trying to sell you one when you're in an auto dealership, is taking complaining to a new level.

bingo!!!

lvlwallach 09-12-2023 09:24 AM

Recall
 
Just had our recall dine and no one approached us. They were polite and efficient. However we have had the offer to buy in the past. We just say no thank you, not interested.

ThirdOfFive 09-12-2023 09:38 AM

[QUOTE=eeroger;2255700]
Quote:

Originally Posted by mrf0151 (Post 2255320)
With all the negativity about Jenkins here, if they don't change, it will bite them bad over time.
Keeping with the subject of bad business practices, this Frank Gay Plumbing outfit will not be getting much of the Villagers dollars either.

Agree re Frank Gay: they gave me a quote of $2300 for new electric hot water heater. Mike Scott plumbing was $900.

Don't know a thing about Frank Gay's work or prices so cannot comment on them. However I find his radio commercials, with that ditzy female with the fake British accent, to be on the far side of annoying! If I had never heard of Frank Gay, that commercial would definitely steer me away from his business.

star20166@yahoo.com 09-12-2023 09:54 AM

has happened to me at the former Bill Bryan Kia and a Ford dealer in Ocala that escapes my memory at this moment. Its harmless enough. Passes the time.

rogerrice60 09-12-2023 10:45 AM

Why not buy American, at least the profit stays in the good ol USA; not some foreign country.

Karmanng 09-12-2023 11:09 AM

Quote:

Originally Posted by Toymeister (Post 2255237)
I brought my Honda in for a recall to Jenkins. This is the only reason I set foot there. While waiting as a captive audience we got the pitch how nice our vehicle is and how they would love to buy it. Clearly this is part of having work done there.

This got me thinking, for those of you who go there for service, does this happen routinely?

YES same here in AZ

Gpsma 09-12-2023 11:12 AM

Quote:

Originally Posted by rogerrice60 (Post 2255841)
Why not buy American, at least the profit stays in the good ol USA; not some foreign country.

Do you buy everyhing American?…look around your house lately?

Oh…cant wait until the new contracts between the auto companies and the UAW are finalized.

Yep buy American…get ripped off by lazy careless union wokers run by corrupt union leaders who want more nd more for less and less.

easeonby 09-12-2023 11:40 AM

Jenkins Dealerships
 
[QUOTE=Toymeister;2255237]I brought my Honda in for a recall to Jenkins. This is the only reason I set foot there. While waiting as a captive audience we got the pitch how nice our vehicle is and how they would love to buy it. Clearly this is part of having work done there.

This got me thinking, for those of you who go there for service, does this happen routinely?[/QUO

I dealt with Jenkins one time when I bought a 2019 Honda Odyssey and would never buy another from them. They are the worst place I have ever dealt with.

Stu from NYC 09-12-2023 12:56 PM

Quote:

Originally Posted by rogerrice60 (Post 2255841)
Why not buy American, at least the profit stays in the good ol USA; not some foreign country.

Most of the parts going into cars these day are made overseas.

juddfl 09-12-2023 01:07 PM

That happened to me at the Honda dealer in Ocala. They told me that they have customers waiting for my type of car as it is a hybrid and they don't want to buy new. My car was not even a year old and I had bought it from them. They told me that they could put me in a brand new car for the same payments. Of course they didn't mention that I would be paying an extra year of payments.
I made an appointment because of a noise from underneath the car and was told that it is just normal road noise. I went in again for oil change and to check for that noise under the car again. They couldn't figure out what the noise was and just said that it is normal. I went back again because the noise was so loud that everyone could here it. They fixed the problem and it cost them over $2,000 to fix it as I was still under warranty . I wanted a loaner car and they didn't want to give me one, until I insisted on it. They had my car for 3 days. I mentioned that I may not buy another car from them. Guess what, they haven't bothered me about buying my car.

d1nod1no 09-12-2023 01:29 PM

Yes

Tvflguy 09-12-2023 01:43 PM

Quote:

Originally Posted by rogerrice60 (Post 2255841)
Why not buy American, at least the profit stays in the good ol USA; not some foreign country.

Yes Tesla 100% USA!!!

Stu from NYC 09-12-2023 01:49 PM

Quote:

Originally Posted by Tvflguy (Post 2255922)
Yes Tesla 100% USA!!!

Other than the fact that it costs 3x what my Camry cost 2 years ago and would have to worry about charging when visiting our kids what a great idea

Vonnie1115 09-12-2023 03:39 PM

Yes. Happened to us in NY

BrianL99 09-12-2023 05:24 PM

Quote:

Originally Posted by juddfl (Post 2255908)


...

it cost them over $2,000 to fix it as I was still under warranty . I wanted a loaner car and they didn't want to give me one, until I insisted on it. They had my car for 3 days. I mentioned that I may not buy another car from them. Guess what, they haven't bothered me about buying my car.

Between the $2000, the cost of the rental car and your vow not to do business with them again, maybe they had to turn the lights off and go home?

& your warranty repair didn't cost them anything. Honda reimbursed them and there's "parity", which means that Honda pays for warranty work, at the exact same labor rate a retail customers would pay.

Stu from NYC 09-12-2023 06:18 PM

Quote:

Originally Posted by BrianL99 (Post 2255976)
Between the $2000, the cost of the rental car and your vow not to do business with them again, maybe they had to turn the lights off and go home?

& your warranty repair didn't cost them anything. Honda reimbursed them and there's "parity", which means that Honda pays for warranty work, at the exact same labor rate a retail customers would pay.

I hate to be a captive audience and honestly trust a car salesman not quite as far as I could throw them.

Richard A 11-15-2023 11:22 AM

Jenkins Hyundai / Leesburg
 
Santa Fe (18k miles) needed a new transmission. Took it to Jenkins in Leesburg. They are remodeling they entire dealership. Every Jenkins’ employees I met and dealt with was very professional and my experience with them was very good; especially considering their work environment is in the middle of a remodeling construction project.
The transmission was on back order so the service agent drove me to Enterprise Car Rental. Hyundai covered the repair and car rental. It took a total of two weeks to get the transmission and replace it. I found this to be reasonable.
Also, I had a small paint chip on the door handle and they offered to touch it up but needed to order the touch up paint. I said I’d do the touch up so they sent the paint kit to my front door.
I will go back to JENKINS / HYUNDAI !!!

bopat 11-15-2023 11:49 AM

Another advantage of a Tesla, you just go online and buy it right from the website. The price is the price. There aren't many options to choose from.

Once you get it, there's no maintenance - you don't have to bring it to the dealer, ever.

Unless something breaks. Then be prepared....Tesla parts are more expensive than gold. Even more expensive than printer ink!

retiredguy123 11-15-2023 12:00 PM

Quote:

Originally Posted by bopat (Post 2274895)
Another advantage of a Tesla, you just go online and buy it right from the website. The price is the price. There aren't many options to choose from.

Once you get it, there's no maintenance - you don't have to bring it to the dealer, ever.

Unless something breaks. Then be prepared....Tesla parts are more expensive than gold. Even more expensive than printer ink!

The only maintenance I do for my gasoline vehicle is to change the oil, and I don't go to the dealer for that.


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