Originally Posted by MrLonzo (Post 2264647)

Closed on my (resale) house in the Villages (Monarch Grove) in June, finally moving in, and having a lot of difficulty with mailbox.

Realtor told me it’s simple to get a key for your mailbox, just take some proof of ownership to the U.S. post office in Wildwood and pick up your key. She didn’t seem to know the location of my mailbox or the number. I went to the PO, and they said they don’t handle TV issues, and that I’d need to go to the Lady Lake PO on Teague Trail. A 40-minute drive, but I went there only to be told they, too, do not handle TV issues, and I’d need to go to the PO on LaGrande Blvd, also in Lady Lake. There, I was told I’d need to pay $35 to replace the lock and it would take up 10 days. I paid the $35, she gave me 2 keys and said to check the lock every day – if it opens, that means the lock has been changed, but didn’t bother telling me the location or number of the mailbox! I finally figured out my mailbox location is at Swallowtail. I showed my keys to the attendant there and she told me they are the wrong kind of key -- they are for PO boxes, not TV mail station boxes. So now what do I do? I don't know who to believe anymore!

I called the PO, sifted through their menu for 20 minutes, and finally got someone to talk to. She told me I’d need to go back to Lady Lake (1.5 hour drive roundtrip) and explain the situation. She said she could not tell me the mailbox number.

What a waste of time when I have so many other moving issues to address! And leaving me confused -- I would think it reasonable that when someone buys a house in TV, they would get a mailbox, the mailbox location, the mailbox number, and the mailbox key when they close, but I received none of these and now have spent many hours over 2 days still with no solution!

Are my expectations too high? And wondering if others have had problems like this?

Originally Posted by Dusty_Star (Post 2264718)

I too had problems getting my mailbox number. Not the keys, I was given two keys at closing, but like you no one seemed to know the number of the box. The real estate agent, when asked replied: "Ask your neighbors".

What worked is I called 1 352-753-2270 & asked. ← This is the one that worked, they gave me my mailbox number, pretty quickly.

Sorry this doesn't help with your key issue, but you will learn which mailbox is yours.

Originally Posted by retiredguy123 (Post 2264666)

Note that the Post Office issues 3 keys for every mailbox. In the past, The Villages would retain one of the 3 keys. However, they changed their process and they now provide every homeowner with all 3 keys. When you get a new lock from the Post Office they are supposed to give you 3 keys. They will not copy the keys and it is very difficult to get a key copied.

Originally Posted by BrianL99 (Post 2264677)

You've been posting on this site for 3 years & you can't figure out how to get your mail?

Originally Posted by MrLonzo (Post 2264821)

Thank you! I called the number and they gave me the box number. Unfortunately, could not help with how to get the proper keys.
BTW, do you know what department that phone number is for? I was so excited to get my box number I forgot to ask, and they didn't say when they answered the phone. I couldn't find that number on the CDD website.

Originally Posted by OrangeBlossomBaby (Post 2264765)

The down and dirty method of figuring out which box is yours: ask the neighbor to your left and to the right of you which one is theirs. They'll be in sequential order. Yours is the one between the two.

Originally Posted by MrLonzo (Post 2264821)

Thank you! I called the number and they gave me the box number. Unfortunately, could not help with how to get the proper keys.
BTW, do you know what department that phone number is for? I was so excited to get my box number I forgot to ask, and they didn't say when they answered the phone. I couldn't find that number on the CDD website.

Originally Posted by MrLonzo (Post 2264822)

OK, but how are the keys 'issued'? Do you have to go to the PO in Lady Lake?
I'm kind of wondering why the only post office that serves the Villages isn't more centrally located...

Originally Posted by retiredguy123 (Post 2264847)

The keys are issued by the Post Office that receives your mail that is delivered by the USPS contract employees to your local mail station. I would suggest that you visit your local mail station and ask the person filling the mailboxes which Post Office they deliver the mail from. They are usually at the mail station for a few hours every day. People picking up their mail should be able to tell you when the contractor is usually there.

Originally Posted by retiredguy123 (Post 2264666)

Note that the Post Office issues 3 keys for every mailbox. In the past, The Villages would retain one of the 3 keys. However, they changed their process and they now provide every homeowner with all 3 keys. When you get a new lock from the Post Office they are supposed to give you 3 keys. They will not copy the keys and it is very difficult to get a key copied.

Originally Posted by retiredguy123 (Post 2264666)

Note that the Post Office issues 3 keys for every mailbox. In the past, The Villages would retain one of the 3 keys. However, they changed their process and they now provide every homeowner with all 3 keys. When you get a new lock from the Post Office they are supposed to give you 3 keys. They will not copy the keys and it is very difficult to get a key copied.

Originally Posted by Bilyclub (Post 2264653)

Yes, you should have gotten 3 keys at closing. If your real estate person worked for TV they would know that.