Talk of The Villages Florida

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- The Villages, Florida, General Discussion (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/)

- - I hate Comcast! (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/i-hate-comcast-67717/)

Sorry No ATT Here

I have to say that Comcast not only has poor customer service, I think they have the worst customer service of any company I have ever dealt with in my entire life.

Quote:

Originally Posted by BarryRX (Post 609155)

I have to say that Comcast not only has poor customer service, I think they have the worst customer service of any company I have ever dealt with in my entire life.

no, i can tell you from experience that Gateway Computers customer service (in the '80s) was even worse than Comcast.

Quote:

Originally Posted by Bill32 (Post 607946)

Venting...........I'm satisfied with the comcast product. I have TV, internet, phone. Everything is working fine here. My mother who lives just out side the Villages lost service last night. Since 9:30 this morning I have been trying to get it fixed. ( started with someone in the Philippines ) Finally about 1 o'clock they promise someone would be there before 5. Right! They lied. I'm exhausted and had to finally take a Xanax to calm down. I don't have the energy left today to list the run around I went through. The only way you can get someone to talk to is if you choose the option to add services! Nothing else works. Right now I'm on hold for 15 minutes and still waiting. They advertise 24/7 service.....BS, try to get it!

I can say for certain that Comcast customer service is by far...by far the worst in the world. All of you comcast subscribers know what I mean. If anyone thinks they know of a worse customer service dept. than Comcast I would like to know. barf
barf

I used to think Delta Airlines was the worst for Customer service, but Comcast has easily surpassed them in that category.

I thought my ordeal with Comcast was over last night. This morning my TV wasn't working. I call Comcast, chose the option to add more services, 30 seconds got a human on the phone, they transferred me to the help dept., was told by a robot that the wait time was 40 min. ,chose the option to be called back, 20 min. later a friendly American in Ft. Myers Fl.called me back, 5 min. later TV working. This was a good experience.

Quote:

Originally Posted by Bill32 (Post 609266)

It's funny in that when I call my service provider, I get a much quicker response when aditional services are requested.

I was also told to say yes when they ask you if you want to take survey as they know if they don't come on the line right away, they know what your survey response will be.

Just sayin......

Called Comcast Friday 11/11/13 for phone issue and was on hold 40 minutes. They set appointment for 3 - 5 pm the following day. The next day no one showed by 5:30 pm so I called Comcast again and was on hold for 35 minutes. They said he was running late and would eventually be there. He showed up at 6:30 pm and was there until almost 8:30 . He said everything is hooked up and should be working fine. We did not get to test it until 11/14 and it was not working. Called Comcast again and they said they would have to activate it and that could take from 24 to 72 hours. This morning I was on the side of the house and noticed that the box was hanging off the wall and the phone wires are hanging out of it. I contacted Debbie at Comcast and within an hour the phone is working and the area supervisor called and said he will be out right away to fix the box on the outside wall.