Talk of The Villages Florida
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Talk of The Villages Florida (https://www.talkofthevillages.com/forums/)
-   The Villages, Florida, General Discussion (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/)
-   -   Ideals about astounding water bill increase ? (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/ideals-about-astounding-water-bill-increase-325671/)

retiredguy123 10-28-2021 12:30 PM
Quote:
Originally Posted by BFISHER54 (Post 2022585)
If the flapper or gasket (depending on the toilet model) is bad it may run only intermittently. You need to be there when it does to hear it. Could be once an hour or more often. I’ve had to replace the gasket twice in two years. Easy and cheap fix.
It's not always the flapper or gasket. A leaky fill valve will cause the same issue. The fill valve is located on the left side of the tank and adds water to the tank through the black rubber hose. If the valve has a slow leak, the tank water will overflow into the overflow pipe and the flapper/gasket will open for a short time.

joelfmi 10-28-2021 05:24 PM
penny-wise DOLAR FOOLISH
 
Quote:
Originally Posted by Pairadocs (Post 2021954)
Stumped on what to do/check next. Sorry about Title above, meant to type "Ideas", not "Ideals"... LOL. Here's the summary

. current water bill (not irrigation portion) showed 5 times the usage of the last 26 months of bills
. of those bills, the usage never varied by even a few gallon
. sewer usage was also a shocking amount of course
. started with checking toilets for constant running (no malfunctions)
. went on to all sinks, laundry included, bath, showers, etc. (no drips)
. checked under cabinets, outside hose connection, garage, everything we knew of connected to water use, no signs of dampness, nothing !
. finally called plumber who was the sub on building our home since he knew it and we have the original building specs
. he did a visual only (didn't run actual tests through all pipe in the walls since he said usage of that magnitude into the dry wall would show some signs of what was going on) and didn't charge us as he saw no signs of a possible reason

Where do we go from here ? Called to see if Village water department ever had an error when they read the meter, or had to replace a faulty meter. Lady said "NEVER, I can assure you you need to find the leak in your home", so end of that conversation. What to do ?
my SELF BEING A MASTER SINCE YOU DID THE OVIOUS CHECK AND FOUNG NO LEAKING HIRE A LICENSED PLUMBER WITH AQUA PHONE GO ALL OVER YOUR PROPERTY WITH THIS DEVICE. THEIR ARE SOMETHINGS A DO IT SELF CANNOT DO THIS IS ONE OF THEM.

fdpaq0580 10-28-2021 05:59 PM
Good advice, but...
 
Quote:
Originally Posted by joelfmi (Post 2022797)
my SELF BEING A MASTER SINCE YOU DID THE OVIOUS CHECK AND FOUNG NO LEAKING HIRE A LICENSED PLUMBER WITH AQUA PHONE GO ALL OVER YOUR PROPERTY WITH THIS DEVICE. THEIR ARE SOMETHINGS A DO IT SELF CANNOT DO THIS IS ONE OF THEM.
This is good advice, but in the great majority of these cases the problem never reoccurs, causing me to believe that since no evidence of a problem is found home side of the meter the problem must lie on the supply side. That could be most anything from a meter that "slipped a gear" to data transfer reading error. And for you conspiracy enthusiasts, random induced error designed to bilk hundreds of thousands of dollars from random clients who never had a problem before and may never experience another. The very strong denial of ever having to replace a meter or ever having glitches of any kind on the supply would lend itself to that story line in a book.
One thing is sure, many of us have had the gigantic bill and others will have them in the future. And, the supplier will always deny that a problem or error could ever happen and they won't even bother to check.

Pairadocs 10-28-2021 09:48 PM
Quote:
Originally Posted by OpusX1 (Post 2021955)
Turn all the water off. Check the meter if it’s running you have a leak. If it’s not turning the meter may be bad.
Thank you, will do that ! Kind of surprised the plumber didn't do that... but, maybe he did and that's why he said we might want to call the water company, but that was kind of a dead end, they said the meters are never "faulty", so that was that conversation ! Forgive the "dumb" question, but, is the "meter" the flat, black, metal disk in the yard on the lot line ? There is nothing like a meter in the garage where the main value is located and the plumber shut off all water. Meter on side of house appears to be electric.

Pairadocs 10-28-2021 10:04 PM
Quote:
Originally Posted by Bugface (Post 2022040)
We are also stumped and would like to know how many others have had similar issues, especially with the new smart-meters they have been using over past couple years.
Our experience: We turn our water off before heading north for summer and bills show zero usage for summer. Last month our reading showed 60,000 gal (non-irrigation) usage for the month even though water was still off (we have used only 13,000 gal TOTAL since we purchased year and a half ago)!! Just returned….no signs of water or leakage anywhere. Turned water back on, everything working fine. Was told when called water district “we haven’t had a single one of our smart meters fail.” Still trying to deal with them but without much luck. Thinking they get many, many calls since have been on hold for long periods….
Good luck with resolving your issue!
Yes, we are also thinking something is really wrong here, especially how the villages water dept. lady was so .... seemed almost "defensive" and that concerned me because I was VERY careful not to insinuate in any way it was their "faulty", I simply told her what we had done and asked if someone could suggest next steps... and asked HOW I could schedule someone to check that the meter was calibrated corrected, and she immediately let me know there was no way there could be anything wrong with it and they don't need to be "checked" ! ! It was clear she did not want to give me any direction... !

Pairadocs 10-28-2021 10:06 PM
Quote:
Originally Posted by christine J Toft (Post 2022510)
I know for a fact that they have had to replace meters. Happened to my family here in the Villages.
May I ask who you contacted to arrange to have it checked ? The water dept. listed for here in Sumter on the bill was not at all helpful, seems the meters are all "computerized" or something and never fail or need to be adjusted or changed. Can't even FIND the meter ! I assumed the plumber we called who found nothing wrong, checked it, perhaps not ?

fdpaq0580 10-29-2021 06:57 PM
In my case.
 
Quote:
Originally Posted by Pairadocs (Post 2022845)
May I ask who you contacted to arrange to have it checked ? The water dept. listed for here in Sumter on the bill was not at all helpful, seems the meters are all "computerized" or something and never fail or need to be adjusted or changed. Can't even FIND the meter ! I assumed the plumber we called who found nothing wrong, checked it, perhaps not ?
In my case the water meter is in the ground in the front yard lawn under a plastic rectangle. Also, in my case I called after each of their " suggestion" proved no problem and , after several calls insisting they send out a tech to show me how they test and let me observe or let me talk to their manage, letting them know that I would climb the ladder of bosses till I got a tech out that I could observe. Basically, I became a pain in the butt.

fdpaq0580 10-29-2021 07:15 PM
Forgot to add..
 
Quote:
Originally Posted by Pairadocs (Post 2022845)
May I ask who you contacted to arrange to have it checked ? The water dept. listed for here in Sumter on the bill was not at all helpful, seems the meters are all "computerized" or something and never fail or need to be adjusted or changed. Can't even FIND the meter ! I assumed the plumber we called who found nothing wrong, checked it, perhaps not ?
Depending on your location you may actually have two water meters, one for home and one for irrigation. My irrigation meter shares a box with my neighbors and is in the lawn between our homes. In both cases the box is in a hole in the ground with a rectangular plastic cover on it at ground level. House water box is in the lawn in the front of the house. Good luck.

twoplanekid 10-29-2021 09:34 PM
My suggestion to all is to first call Customer Service at 352-750-0000, 8 a.m. - 5 p.m. Monday through Friday." If you live south of 466 and above 44, then NSCUDD is more than likely the public CDD water utility that has elected representatives that can present your issue to a higher level. If needed, please communicate with one of the board members for help in resolving your issue or attend one of our meetings to present your problem. We will try to help.
NSCUDD


I, Rick Rademacher am on the board and meters do fail! The water rate increases have been running around 2.5 % per year although we just reduced the increase for those living between 466 and 466A to 1% per year.


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