If I can go back to what little we think we know of the OPs complaint. The OP has a complaint with an agent about an addendum, and what was supposed to be in the addendum. My point in a previous post explained further is this: If a buyer or seller changes one or more terms while negotiating a contract, in this case a Real Estate Purchase Agreement, that change must be in the form of an addendum, and that addendum MUST be agreed to and signed by all parties involved, period. There is no gray area. I'm not interested in feeling sorry for the OP or bashing The Villages Real Estate agency. I have no idea who said what and who said they would do whatever.
But, I can say with certainty that it is the responsibility of each party in a transaction to read, understand, and approve of every detail of a contract including one or more addendums. If the OP assumed something without verifying, that's on them. In this case, an attorney review might here been a wise choice.

I would like to apologize to Manabouttown for my cutting response above.

Our family hopes that someday you will come here and live and enjoy it like we do.

upon receiving the inspection report which had many items i prepared a very specific list which was given to the agent as a requirement to be cured. the agent said the owner would take care of. all of this was done by email so there should be no dispute. upon moving in i discovered that they were not completed. (we did not attend the walk through since we were in st. louis at that time) "our" agent assured that all was taken care of. )
One notable item was 7 splash blocks to direct the water away the home. during out first big rain storm I noted that they were not installed. Called the agent who said yes they were he had seen them. when i asked for him to be a witness so that i could file a police report he then suddenly remembered he might be confusing our home with another...
after a lot of pestering he finally threw down the splash blocks .. apparently water does run uphill as far as he was concerned. when i asked for a discussion with a superior i was denied that opportunity. after asking multiple times for a meeting i was specifically denied that opportunity.
i then filed a claim with the state AG office who sent it on to the division of real estate, who just yesterday 10/27/17 responded with a letter saying that they did not break any real estate license law and i might want to get an attorney involved.
That could be expensive since i can do all the items with a handyman for less than $1000. using an attorney will cost as much or more and just increase my costs.
very poor customer service on the part of Properties of the Villages. it sure appears that they do not care about resales, and customer satisfaction. even when there are details in writing expressing what they were to do.

Apology accepted, GG! I would love to make that move but am unable to do so at this time for family reasons.

it was a resale.

The Villages Sales Agents
 

We just closed using TV Title Company and agent Kristin Coleman. Excellent experience - Absolutely no issues!

Never had a problem selling or buying our two home using The Villages. Everything was taken care of and the closings were simple. No stress. You do need to discuss all the particulars with your agent before you sign any contract. No different than any business transaction.

Well said.

Also;

They did ours

We have closed on two different homes and we had nothing but good to say about them.

Those who come late get the bones? I do not follow. Is this a non sequitur to the OP or what?

sero venientibus ossa - Latin-English Dictionary - Glosbe

You snooze, you lose. The view lots in The Village we live in sold in seven hours a little over six years ago.

We found a house we really, really liked a lot in Hadley when we first came here and waited a half an hour too long. They ended up being very good friends who lived next door to us, but I really wanted THEIR house.