Talk of The Villages Florida
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Talk of The Villages Florida (https://www.talkofthevillages.com/forums/)
-   The Villages, Florida, General Discussion (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/)
-   -   Jenkins Leesburg Volkswagen - Deceptive practice (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/jenkins-leesburg-volkswagen-deceptive-practice-331403/)

MrFlorida 04-24-2022 08:22 AM
They all do it, you did the right thing and walked away.

Luggage 04-24-2022 08:24 AM
Yes there are several excellent outline dealers in the area, you found one. Phillips Buick is another one and key scale Ford is another one. As others have said Jenkins is not one and the Hyundai dealer in Lake county is not one. The only thing I can say is what others have said get the out the door price if you're dealing locally. Carvana I have with three cars from and they are exactly true and honest with the prices that you see online however their prices have gone up several thousand over the last two years. They are not a bargain but they are exactly true

JwizChick 04-24-2022 08:33 AM
Dishonest Dealer
 
I went to their Honda Dealership in Leesburg to look at CRVs. Single Senior Woman… they thought they could pull one over on me. I had a young salesman, and they sent another man to keep me occupied while he ran back and forth between his manager and me. He tried to convince me I did not need the Navigation system (since they didn’t have it in stock.). I asked for my keys back numerous times, and he would not give them to me. I asked and asked… I was being held hostage. Finally after 1 1/2 hours, the other gentleman told the Salesman I knew what I wanted and to give me my keys back. I will never deal with Jenkins again.

Stu from NYC 04-24-2022 08:36 AM
Quote:
Originally Posted by JwizChick (Post 2088074)
I went to their Honda Dealership in Leesburg to look at CRVs. Single Senior Woman… they thought they could pull one over on me. I had a young salesman, and they sent another man to keep me occupied while he ran back and forth between his manager and me. He tried to convince me I did not need the Navigation system (since they didn’t have it in stock.). I asked for my keys back numerous times, and he would not give them to me. I asked and asked… I was being held hostage. Finally after 1 1/2 hours, the other gentleman told the Salesman I knew what I wanted and to give me my keys back. I will never deal with Jenkins again.
When you asked for your keys and they would not give them to you would have taken out my phone and called the police. Would have your keys in your hand within seconds.

retiredguy123 04-24-2022 08:43 AM
Quote:
Originally Posted by kkingston57 (Post 2088060)
Just another way to tax us to make up for no state income tax.
Doc fees are made up fees charged by the dealer. The State of Florida has nothing to do with it.

jammaiora 04-24-2022 08:52 AM
Quote:
Originally Posted by Battlebasset (Post 2087634)
I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.
In the 15 years that I have been in The Villages, I have never been able to buy a car from any of their dealerships. Some people says they are "Thieves".

RobertScott 04-24-2022 08:56 AM
Carvana plays no head games
 
Very happy with the vehicle Carvana dropped off in front of our house in Citrus Grove. "Dealer doc fees" ETC are truly offensive. Carvana does not have any.

rrtjp 04-24-2022 08:57 AM
Best used car buying experience I ever had was buying from OffLeaseOnly. Up front pricing no hidden fees. There is no negotiations and no pressure to buy. This was in West Palm Beach, I haven’t seen any OffLeaseOnly dealers since I moved to this area.

terenceanne 04-24-2022 09:11 AM
Car dealers have a reputation to keep intact - and most of them do a good job of it. Buying cars has always been a nightmare and continues to be so. I just expect to get ripped off whenever I go for a new car. You see many tv ads stating that this and that dealer treats you like family - it's all BS.

VApeople 04-24-2022 09:29 AM
Quote:
Originally Posted by terenceanne (Post 2088107)
Buying cars has always been a nightmare
Yeah, I guess that is true for a lot of people.

However, for us and others, car buying is a very enjoyable experience. We often give good advice on car-buying to others, but it seems that most of you ignore our advice.

Stu from NYC 04-24-2022 10:25 AM
Quote:
Originally Posted by VApeople (Post 2088118)
Yeah, I guess that is true for a lot of people.

However, for us and others, car buying is a very enjoyable experience. We often give good advice on car-buying to others, but it seems that most of you ignore our advice.
Interesting not sure have seen your advice on here before

LianneMigiano 04-24-2022 11:16 AM
Document fees are totally outrageous!
 
Quote:
Originally Posted by retiredguy123 (Post 2088006)
$200 for shuffling papers is also absurd.
We leased a car from Jenkins in 2012 and paid a $600 document fee. We purchased that car at the end of the lease and Jenkins charged the same document fee! I was furious and was very vocal about my outrage. We LOVED the car - so they got away with it. I will, however, NEVER buy or lease from them again. In effect, they cut off their nose to spite their face!:bigbow:

Stu from NYC 04-24-2022 11:56 AM
Quote:
Originally Posted by LianneMigiano (Post 2088151)
We leased a car from Jenkins in 2012 and paid a $600 document fee. We purchased that car at the end of the lease and Jenkins charged the same document fee! I was furious and was very vocal about my outrage. We LOVED the car - so they got away with it. I will, however, NEVER buy or lease from them again. In effect, they cut off their nose to spite their face!:bigbow:
Would be interesting to see their reaction to this thread but no way that they will see it.

Altavia 04-24-2022 12:08 PM
Quote:
Originally Posted by Luggage (Post 2088065)

...

Carvana I have with three cars from and they are exactly true and honest with the prices that you see online however their prices have gone up several thousand over the last two years. They are not a bargain but they are exactly true
They are also higher than average paying for your trade so in that scenario they are more competitive on price.

Kathyo 04-24-2022 12:36 PM
Interesting comments, some seem to think failing to display the real price is OK, other take exception. Me? I think both 17K or 23K prices are insane for a 9 year old buick.

VApeople 04-24-2022 12:46 PM
Quote:
Originally Posted by Stu from NYC (Post 2088132)
Interesting not sure have seen your advice on here before
See post #29.

jimjamuser 04-24-2022 12:49 PM
Quote:
Originally Posted by DAVES (Post 2087681)
I'm not defending Jenkins sadly that is common used car tactics. The old jokes about the used car salesman are in many cases true. Oh we just sold it but we have, is sadly common. Buying a new or a used car is a bit of a duel. The games are interesting.
The truth, they are professional at it you, most of us are forced into that match and are way out of our fight class.
Buying from a dealer is like swimming with the sharks and no safety net.

bimmertl 04-24-2022 04:06 PM
Quote:
Originally Posted by Kathyo (Post 2088195)
Interesting comments, some seem to think failing to display the real price is OK, other take exception. Me? I think both 17K or 23K prices are insane for a 9 year old buick.
Similar to the housing prices in The Villages. Advertised price never includes the "hidden" bond attached to the property.

Bilyclub 04-24-2022 06:52 PM
Quote:
Originally Posted by Babubhat (Post 2087709)
Every dealer has thousands of dollars of useless items. Carvana doesn’t do this.
Carvana was the one who drove the prices way up in their bid to drive CarMax out of business.

C. C. Rider 04-24-2022 07:09 PM
I haven't read all the posts in this thread, so pardon me if someone has already mentioned this, but the only way I deal with car dealers (whether new or used car) is on the OTD price. That's standard lingo for "Out The Door" price. In other words, that's how much I would write the check for with EVERYTHING included if I want to buy the car and drive it off the lot today.

That's the ONLY way to deal with them without getting hit with these unexpected fees. When I shop for a car and find one that I think I would be interested in owning, I'll ask them for their OTD price and a breakdown of how that price was arrived at to make sure they aren't leaving something out such as sales tax that I would have to pay later.

Of course, they aren't going to give you their best OTD price when you first ask, but at least you've established a starting point for negotiations. Then, it doesn't really matter to me WHICH item(s) they have to cut the price on to meet my offer. All that matters is the OTD price.

This eliminates all these hard feelings and misunderstandings about what is and what isn't included in the price they quoted you or the price in the ad.

Oh, and one other thing. If you don't get up and start to walk out the door at least 3 times during the negotiating process, then you didn't really get the BEST price.

Babubhat 04-24-2022 07:30 PM
Doesn’t work in a limited inventory environment. They want to maximize profit on each vehicle

C. C. Rider 04-24-2022 07:56 PM
Quote:
Originally Posted by Babubhat (Post 2088293)
Doesn’t work in a limited inventory environment. They want to maximize profit on each vehicle
I don't care what THEY want. If they want my business, we'll negotiate on the OTD price, not on some intermediate price and then have additional charges or fees added on during the paperwork phase.

And if we negotiate on the OTD price and they try to add something on during the paperwork phase, I'm walking OTD for real.

JMintzer 04-24-2022 08:19 PM
Quote:
Originally Posted by Stu from NYC (Post 2088077)
When you asked for your keys and they would not give them to you would have taken out my phone and called the police. Would have your keys in your hand within seconds.
Yup. It happened to me, years ago. They "lost" my keys when they took my car out back to get a quote on a trade in.

Since this was well before cell phones, I asked if I could use their phone to call my girlfriend, as I was running late...

They handed me the phone, I dialed the operator, asked to be connected to the local police and my keys were in my hands within 30 seconds...

Needless to say, I left, never to step foot in their showroom again...

larbud 04-24-2022 08:51 PM
Quote:
Originally Posted by Battlebasset (Post 2087634)
I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.
The problem is you villagers (not Me!) Keeep falling for their shizit!! Walk away and then come back and read the ignorant bovine dung you posted! 👎🏿👎🏿

Stu from NYC 04-24-2022 09:21 PM
Quote:
Originally Posted by JMintzer (Post 2088305)
Yup. It happened to me, years ago. They "lost" my keys when they took my car out back to get a quote on a trade in.

Since this was well before cell phones, I asked if I could use their phone to call my girlfriend, as I was running late...

They handed me the phone, I dialed the operator, asked to be connected to the local police and my keys were in my hands within 30 seconds...

Needless to say, I left, never to step foot in their showroom again...
Remind me never to give my keys away at a car showroom

VApeople 04-24-2022 10:20 PM
Quote:
Originally Posted by C. C. Rider (Post 2088289)
I'll ask them for their OTD price
We compute our OTD offer at home. Then we go to a dealer and tell them what it is. If they do not quickly accept our offer, we leave.

We did that at Phillips Toyota three years. I told them our OTD offer, I did not hear the word Yes, so we got up to leave. Then they accepted our offer, so we wrote them a check and drove home in a new RAV4.

When we bought a Honda in Fairfax Virginia, we left the dealer, got in our car, started to drive home, and the salesman came outside to tell us they would accept our offer.

Each dealer is different but they play the same enjoyable game.

Aacosner 04-24-2022 11:11 PM
I'm quite amused by the "dealer fee" that they like to tuck away with the tax and DMV numbers in hopes one doesn't pay attention to it. It seems to be a Florida thing to try to hide this $500 to $1000 piece of profit below the radar. I haven't seen such a thing when buying cars up north.

MorTech 04-25-2022 01:19 AM
Car Stealerships are about the same as Norton/Amazon/Microsoft scammers.

VApeople 04-25-2022 07:24 AM
Quote:
Originally Posted by Aacosner (Post 2088327)
I'm quite amused by the "dealer fee" that they like to tuck away with the tax and DMV numbers in hopes one doesn't pay attention to it. It seems to be a Florida thing to try to hide this $500 to $1000 piece of profit below the radar. I haven't seen such a thing when buying cars up north.
We saw the "dealer fee" every time we bought a car in Fairfax Virginia.

One time we paid it. We made an OTD offer that, of course, included sales tax. On the final bill of sale, they had greatly discounted the price of the car and added a 'dealer fee' so they could pay less sales tax to the government.

We didn't care because all we cared about was the OTD price.

Stu from NYC 04-25-2022 08:42 AM
Quote:
Originally Posted by VApeople (Post 2088323)
We compute our OTD offer at home. Then we go to a dealer and tell them what it is. If they do not quickly accept our offer, we leave.

We did that at Phillips Toyota three years. I told them our OTD offer, I did not hear the word Yes, so we got up to leave. Then they accepted our offer, so we wrote them a check and drove home in a new RAV4.

When we bought a Honda in Fairfax Virginia, we left the dealer, got in our car, started to drive home, and the salesman came outside to tell us they would accept our offer.

Each dealer is different but they play the same enjoyable game.
Once in a blue moon they will offer a price that might be lower than your OTD offer.

To me better to let them make the first move than tell them what you will accept. Stranger things have happened so nothing to lose.

spd2918 04-25-2022 08:50 AM
Once I'm done test driving new cars I leave the dealership. From the comfort of my home I negotiate over the phone with several dealers and ask them to Email the purchase contract.

Easy Peasy, no stress.

spd2918 04-25-2022 08:51 AM
This is a horrible time to buy a car. Just a year or two for things to settle down.

charlieo1126@gmail.com 04-25-2022 08:58 AM
Sorry to change to another car problem , I am home waiting for tow because Saturday night I noticed oil on garage floor of my 7,000 mile 2022 car after an oil change , I’m not going to say who did it (YET) but I’m hoping it’s just something they didn’t tighten but if they broke something I’m certainly going to let you all know , I hope no one breaks down on highway I called AAA at 8Am it’s now 9:58

Topspinmo 04-25-2022 09:18 AM
Quote:
Originally Posted by retiredguy123 (Post 2088006)
$200 for shuffling papers is also absurd.

But, not outrageous.

spd2918 04-25-2022 09:28 AM
Quote:
Originally Posted by charlieo1126@gmail.com (Post 2088490)
Sorry to change to another car problem , I am home waiting for tow because Saturday night I noticed oil on garage floor of my 7,000 mile 2022 car after an oil change , I’m not going to say who did it (YET) but I’m hoping it’s just something they didn’t tighten but if they broke something I’m certainly going to let you all know , I hope no one breaks down on highway I called AAA at 8Am it’s now 9:58
Often today's cars have oil filters in odd places. It is probable that oil from the old filter spilled on top of a suspension component or skid plate or other obstruction.
It is now harmlessly dripping down to your floor.

Sloppy work, but not a big deal.

Topspinmo 04-25-2022 09:32 AM
Quote:
Originally Posted by charlieo1126@gmail.com (Post 2088490)
Sorry to change to another car problem , I am home waiting for tow because Saturday night I noticed oil on garage floor of my 7,000 mile 2022 car after an oil change , I’m not going to say who did it (YET) but I’m hoping it’s just something they didn’t tighten but if they broke something I’m certainly going to let you all know , I hope no one breaks down on highway I called AAA at 8Am it’s now 9:58

What was oil reading on the dip stick? I don’t care where I get my oil changed at before I get in car I pull the dip stick and look under it for oil dripping. When I get home I do the same. Luck for me never seen leaks, but oil level was over full quite few times.

charlieo1126@gmail.com 04-25-2022 09:43 AM
Down about a quart but car sitting since Saturday night about 6 pm fresh oil on garage floor when I moved it to street if it wasn’t a new car I would take a chance driving it , fyi I’m still waiting for tow truck

charlieo1126@gmail.com 04-25-2022 10:30 AM
It is now 11:27 the tow from AAA will now come at 12:30:, the tow ordered at 8am coming from fruit land park , glad I’m a patient man

retiredguy123 04-25-2022 11:05 AM
Quote:
Originally Posted by Stu from NYC (Post 2088482)
Once in a blue moon they will offer a price that might be lower than your OTD offer.

To me better to let them make the first move than tell them what you will accept. Stranger things have happened so nothing to lose.
I agree. I always let them give me their OTD price in writing after test driving it and allowing them to inspect the trade-in. Then, I leave and schedule another appointment the next day, and present to them my take-it-or-leave-it offer in person. I don't think you will ever get the dealer's best price any other way.

If the dealer's OTD offer seems low, I always check the manufacturer's website for the current rebates. If you don't know what rebates apply, some dealers will not show the rebates in their OTD offer, but they will back them into the sales contract after you accepted the deal, so they can keep the rebate.

VApeople 04-25-2022 12:25 PM
Quote:
Originally Posted by Stu from NYC (Post 2088482)
To me better to let them make the first move
Good luck with that.

Once in 1995 I asked a salesman for their OTD price and never got an answer.

After that, we always computed our own OTD. We would just walk into a dealer and make that offer, contingent on us taking the car for a test drive.

Sometimes they accepted and sometimes they didn't. If they didn't, we would go to another dealer and offer $50 more.

Of course, this was in Fairfax county Virginia. We were buying a Honda Accord and there were 7 dealers near our house, so if one dealer refused our offer, we could easily increase our offer and go somewhere else.

In The Villages there are fewer dealers and we didn't know what we would do if Phillips Toyota refused our offer. However, they accepted our offer, so that was that.


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