[jdulej]

Yesterday at about 6pm we had a lightning/thunder event that fried my wifi/modem. I have a spare one which I hooked up and it seems to be working except there is no internet connection. My neighbor is also down. This is Comcast internet and we are in the Lake Deaton village. The automated Comcast check says it is our modem which it isn’t. Does anyone have any suggestions of what else I can check?
Thanks in advance for any help

[Dana1963]

Originally Posted by jdulej

Yesterday at about 6pm we had a lightning/thunder event that fried my wifi/modem. I have a spare one which I hooked up and it seems to be working except there is no internet connection. My neighbor is also down. This is Comcast internet and we are in the Lake Deaton village. The automated Comcast check says it is our modem which it isn’t. Does anyone have any suggestions of what else I can check?
Thanks in advance for any help

If Comcast can't find your Mac Address on your working modem you will not be able to connect to the Internet. It's listed on your modem and will need to contact their customer support.
I'm assuming Comcast does not have the equipment you connect to in home

[Mortal1]

xfinity lists all modem/routers that are compatible with their signal.

[retiredguy123]

Have you gone through the Xfinity modem activation process? Here is the website.

Activating Your Own Modem Using the Xfinity App - Xfinity Support

[tophcfa]

Originally Posted by retiredguy123

Have you gone through the Xfinity modem activation process? Here is the website.

Activating Your Own Modem Using the Xfinity App - Xfinity Support

Hmmmmmm, what good is it to have a website explaining how to activate a modem so you can access the internet?

[Velvet]

Originally Posted by tophcfa

Hmmmmmm, what good is it to have a website explaining how to activate a modem so you can access the internet?

Can you try your cell phone?

We are at Mallory and I saw the lightning, but everything still works.

[Topspinmo]

Originally Posted by tophcfa

Hmmmmmm, what good is it to have a website explaining how to activate a modem so you can access the internet?

Use another device like iPhone.

[retiredguy123]

///

[retiredguy123]

Originally Posted by tophcfa

Hmmmmmm, what good is it to have a website explaining how to activate a modem so you can access the internet?

Obviously, the OP has an internet connection because they started this thread.

[tophcfa]

Originally Posted by Topspinmo

Use another device like iPhone.

I guess I am old school. I use my computer for the internet and my phone for phone calls and the occasional text.

[Nucky]

Originally Posted by tophcfa

Hmmmmmm, what good is it to have a website explaining how to activate a modem so you can access the internet?

Take a look at the website on your phone and then do the repair as needed.

It's OKAY you are on the ball 99% of the time.

[jdulej]

Thank you everyone for responding. This turned out to be a bit of a comedy of errors (on my part). The cable modem/router we were using was fried yesterday, despite being on a so-called surge protected power strip AND having the SECO surge protector. Anyway, I replaced it with the old cable modem router we had (that I thought worked, just was slow). Any we had internal wifi (printers, etc) but no internet connection. Got hold of a live person at Comcast (that was fun!) and they confirmed that they could not see the modem from their end. Set up an appt for tomorrow. Meanwhile, I went to Best Buy and purchased a new modem/router, hooked it up and everything works! Apparently, the modem part of the old modem/router had died at some point.
Cancelled the Comcast appt and we are back online.

[JMintzer]

Originally Posted by tophcfa

I guess I am old school. I use my computer for the internet and my phone for phone calls and the occasional text.

[JMintzer]

Originally Posted by jdulej

Thank you everyone for responding. This turned out to be a bit of a comedy of errors (on my part). The cable modem/router we were using was fried yesterday, despite being on a so-called surge protected power strip AND having the SECO surge protector. Anyway, I replaced it with the old cable modem router we had (that I thought worked, just was slow). Any we had internal wifi (printers, etc) but no internet connection. Got hold of a live person at Comcast (that was fun!) and they confirmed that they could not see the modem from their end. Set up an appt for tomorrow. Meanwhile, I went to Best Buy and purchased a new modem/router, hooked it up and everything works! Apparently, the modem part of the old modem/router had died at some point.
Cancelled the Comcast appt and we are back online.

You did that all by yourself? (Channelling my 26 yo daughter, who says that to me all the time... )

Last time she spent the weekend home, I had a new router delivered.

She opened it, took my laptop and had it set up, including all devices (iPhones, iPad, printer) in about 10 minutes...

When I told her, "You know, I could have done it myself...", she patted me on the head, and said, "I know you could, but it would have taken three times as long and there would have been major cursing involved..." I hate that kid...

[jdulej]

Originally Posted by JMintzer

You did that all by yourself? (Channelling my 26 yo daughter, who says that to me all the time... )

Last time she spent the weekend home, I had a new router delivered.

She opened it, took my laptop and had it set up, including all devices (iPhones, iPad, printer) in about 10 minutes...

When I told her, "You know, I could have done it myself...", she patted me on the head, and said, "I know you could, but it would have taken three times as long and there would have been major cursing involved..." I hate that kid...

I know what you mean. My son is like that, and my grandson leaves us both in the dust. But then, I'm not sure if he knows what end of a hammer does what, so they still find us oldies of some use!
Believe me, there was plenty of cursing going on this morning!