We were lured into Citizens by our Sales Rep. also. Our closing process (long distance) was horrendous. We plan to refi ASAP. Got hooked into the not closing on time and losing the discount business also. I did write a letter to the bank pres. Got a call back and a gift. He is an extremely nice man (new since April) and thanked me for my suggestions on streamlining their process and easing the frustration we had.

citizens is owned by the morse family

drd

I closed last month on our home and we used UBS, much better rate at the time and no points...at closing the lady doing the closing said wow that's a great rate!

We used ERA on a VA loan and closed in 30 days from contract date.

Our rep also pushed Citizens
WFargo did our close all electronically, in one month, .5 percent better ( whichadds up in yrs) and so we looked out for our money
Yes, citizens is part of the villages
The person at CItizens said
We are not as big as Wells Fargo so we can not compete w their rates
Look out for your money!

BOA 1% lower rate and $2700 less in closing cost and no points saved $4000 over citizens, it was worth it

Ditto!

We got our mortgage through our local bank in Illinois. No problems with closing our loan or new home. Our salesperson only mentioned Citizens in a passing remark. I checked Citizens rates and several other TV banks. Saved a bunch of money by dealing with our Illinois bank because we got a lower interest rate than was offered by any area bank. Made sense to me.

We also used Bank of America, once in 2008 and most recently this past July. The experience in 2008 was a bit trying because we were using a processor in California. However, our last processor was located in Orlando and she was excellent. We went directly to BAC in TV for pre approval and worked with Susan Davis, she was outstanding and very responsive. Would recommend them to anyone.

We went with Citizens and at closing we had all this extra paperwork, when I asked what the extra paperwork was for, the closer told me they had already sold out note to WAells Fargo for $5,000. She said they sell about 10 notes a day (this was 8 years ago in the middle of the boom). Anyway, we went with Citiizens and in less than 5 minutes Wells Fargo held our note.

I would suggest using citizens so much easier.

We really liked Everbank out of Jacksonville. We were working with them at the same time we were working with Citizens to see who would give us the best deal. However, even though Everbank's interest rate was lower, and they were more helpful, we ended up going with Citizens for fear something would happen and Everbank would miss the closing date. That would have cost us $20,000. Not worth the risk. Make sure you read the contract you signed at your design visit. I think it was page two that warned us of what would happen if we missed the closing date for ANY reason. Buying a house now is a lot more difficult than it was in '95. Our closing costs were really high.

Went with Citizens for two houses over past three years. Charges were reasonable. Service was good . Felt confident we would meet all deadlines. Sold first house and recently paid off mtge on second. Contacted Citizens on several servicing issues, related to taxes, pay off etc. Because they retain servicing locally, I was able to talk directly to a human being and got quick accurate responses. I was in the banking business for more than 40 years and find Citizens to be very good at customer service. Continuing good service trumps s few dollars difference in my judgement ( if there is, in fact , a differencein costs).

We went with Citizen, close 10/16...so far smooth process. Competitive rate 3.625 locked months ago. Can't believe anyone can get a rate for 1% lower...2.6% for a 30 year fixed?? Wow! Will update after 16th!

Money is a commodity. Why pay Starbucks prices when Folgers or Maxwell House is what you are getting no matter what you are paying? Shop your loan, then shop some more.

Last year I re-fied a 5-7/8% 30 year fixed rate mortgage with a 4-5/8% 30 yr fixed. This year I found a 3-5/8% fixed rate 30 yr fixed. No points on any of these loans. To not shop and get the lowest possible rate is like not picking up cash on the ground in front of oneself.