Originally Posted by jim32 (Post 1362611)

I guess I'm one of the fortunate ones; I've had Comcast since moving to The Villages in 2001 and never really had a problem with them. Their prices are the only thing I'm a little unhappy about, but I think it's a case of you get what you pay for in this case.

Originally Posted by rubicon (Post 1362614)

Ditto jim since 2006.

Originally Posted by Northerner52 (Post 1362477)

Her email bounced. Maybe she couldn't take it anymore!

Originally Posted by Northerner52 (Post 1362245)

I called a week before I was moving to a new home in Pine Ridge. I was told Comcast says there is an empty lot on the address I gave them . Someone promised to get back to me. No one did. I called again 3 days before I was moving. There was no record of my call. I was now issued a case #. The next day when I called back I was told I had to prove there was electricity active at the address and supply them with a statement. Since I was just establishing service the electric company emailed me a screen shot showing my name and address and active service. I had to email to the Comcast rep I was now dealing with. I was assure this person would get back to me. Never did. The next day I heard my case was closed with no notes. I was given a new case number and had to email a new person proof of my electric service. I was assure she would take care of it. The following day I emailed her 2x and asked for an update. No response. The evening of the day I moved in....now 9 days from my first call to Comcast I call again. Now a new rep tells me he will look into it and promised to definitively find out the situation. As I waited for his call. I called Spectrum. I was told they service my address and could install me the next day, a Saturday. I agreed. The Comcast rep calls me back and tells me someone is standing by and he needs proof I have electrical service. ( the third request) and that it could take 6 days for them to determine if I could have service there. There was another Comcast person that I spoke to in between one of these other calls that was telling me permits had to be pulled. That conversation was short. After I hear the third request for electric service proof and a 6 day answer I told him I was canceling Comcast and switching to Spectrum. Spectrum installed service in less than 24 hours. It's too bad as I prefer Comcast but I had had enough. BTW, the house across the street has Comcast service.

Originally Posted by Northerner52 (Post 1364286)

5 days after I moved in and 4 days with Spectrum/Brighthouse..I get a call from one of the Comcast reps who did follow through and told me they now have my home in their system and I can install Comcast. I would have liked to tell them sorry but I have switched due to Comcast problems but I dislike the Spectrum remote so bad and missed the 'voice search' that Comcast has ( on its upgraded DVR) I am switching. The rep said they could install today...and 30 minutes later they were at my door. Smooth as silk. Here are the benefits Comcast has over the others: Best remote in the biz, The Villages TV and radio stations on the Comcast channels 2 and 99. VOIVE SEARCH...even on Netflix via Comcast.

Originally Posted by Wavy Chips (Post 1364296)

Unless that remote can get you a beer from the fridge and wash your car, you are making a huge mistake. :ohdear:

Originally Posted by TheDude (Post 1364309)

really, xfinity has the fastest internet in TV, (75 to 100mb, where others are at 2-4 I think) you can 4K Netflix (need 35mb for that), and the voice thing is cool. If I need a beer, I ask the dog.

The remote is pretty nice IMHO

And no, I don't work for them, I don't work.

Originally Posted by Paper1 (Post 1364404)

We really need some stronger consumer protection laws that have some teeth. The cellphone, TV, and internet industries have a near monopoly and no consequences for bad service and price gouging. They hold all the cards as they have a much more effective lobbying team than consumers have.

Originally Posted by TheDude (Post 1364309)

really, xfinity has the fastest internet in TV, (75 to 100mb, where others are at 2-4 I think) you can 4K Netflix (need 35mb for that), and the voice thing is cool. If I need a beer, I ask the dog.

The remote is pretty nice IMHO

And no, I don't work for them, I don't work.

Originally Posted by jchase (Post 1362291)

Call Deb Brainard, Comcast manager. She'll get things done. 904-256-1800
Email
Debbie_Brainard@cable.com
Also assistant manager is Gary Hicks - 352-630-7139
I've had good luck with both.

Originally Posted by stan the man (Post 1364363)

I recently had some dealings with Comcast. About a week ago my Internet speed was down to near Zero. I called and got tech services, We tried numerous things I even went and got a new modem from them. Arrange for a tech to come to the house, Which happened the next day. I couldn't be happier. The fellow that came to the house was knowledgeable And went about his business in a professional way. Had the problem resolved in about two hours,And arrange for another tech to come to the main box next day To take out some of the flux that was still in the line. I think the fella's name was Jason Tht came to the house I have nothing but good to say about the whole operation