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Lowe,s. Contact your credit card company and dispute the charges.
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Hi B.R.K.
I have never known Lowe's not making good on a bad project. Honestly, if you see a senior manager there, they will resolve your problem. Robert, Lowe's CSA |
Use these emails
Primary Contact
Ronda Harlow Director Executive Customer Relations 1000 Lowe’s Boulevard Mooresville, NC 28117 Ronda.harlow@lowes.com Vincent Scalese Executive Vice President of Operations 1000 Lowe’s Boulevard Mooresville, NC 28117 vincent.scalese@lowes.com dfri@lowes.com. Chief Executive Marvin Ellison President and Chief Executive Officer 1000 Lowe’s Boulevard Mooresville, NC 28117 marvin.ellison@lowes.com[/QUOTE] I had a problem on a Sunday at one of the stores. I came home emailed all three above and had a phone call at 8:02 a.m. on Monday morning. marvin.ellison@lowes.com ronda.harlow@lowes.com vincentscalese@lowes.com |
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Lowe’s did my carpet with no issues. Just get the store manager’s name and tell him he has 48 hours to rectify the issue or you’re going to corporate and make sure you tell the manager the CEO’s name. Just google Lowe’s corporate website and you’ll see all the names of the principle officers. Case closed.
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Go on their website a d post a negative review on both the product and Lowes service also post on social media, Google reviews and any other you can find, they hate negative feedback and will respond. The corporate call in addition too.
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We recently moved to Florida. We were in Home Depot and the salesman told us that Florida has a law about purchases made at big box stores. They state stands behind you 100 % and will deal with them. I’m not sure who to call but look it up on the web and find out what it is called. My neighbor just got back $7500 fir a bad job done by Home Depot.
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Suggest you write a letter to the CEO of Lowes and explain your situation. It will be read by someone that responds to problems directed to him. I did this with Home Depot and got them to address my problem. His Name is Marvin Ellison, President and CEO, here is his email address, good luck " marvin.ellison@lowes.com "
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Few know how to properly complain and get action. Hopefully you have documented each person you spoke to name, date, time etc. I assume you desire carpet replacement. It is very likely that the people you are dealing with simply do not have the power to do this. It is time to find people who do have the power. You mention Lowes. It is true of any corporation. You can look up on the internet who the top people are. Send a registered return receipt letter, RESTRICTED DELIVERY to them by name. Restricted delivery letter, you may well be told at the post office that they have never heard of this. It does exist. It is expensive to do ????? about $20 or so. The top person will need to sign for your letter. You can bet it will be resolved. As far as a seam. You possibly can choose not to have a seam. The waste, that you will pay for will dramatically increase your cost. |
Lowes
I was once a Lowe’s Assistant Store Manager. Call and talk to the Store Manager. They receive bonuses if they exceed their profit for the year. Ask the store manager for the name of their Regional Manager and his/her location and phone number. This will imply you mean business. Tell the store manager that if their install department doesn’t order new carpet and fix this error, you’ll have no choice but to tell the local community through the news media that they don’t care about customer service and fixing their problems. The store manager does have the authority to fix this problem without anyone up the chain. The Lowe’s I know would give away the store to their customers, to the point customers would even take advantage of their generosity on returns and issues.
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In my opinion, don’t threaten to take them to TV station, the Lowe’s President, court, etc. just do it. And don’t let it go. Be mad that you’ve been treated poorly and keep after them until it’s fixed.
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You never mentioned the size of the room!!!! Carpet has a max dimension in one direction usually width. So you may have a seam no matter what.
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Contact Seniors against Crime, don’t trust local store managers
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The credit card company will tell you that they will only withhold payment for 90 days. I don't think they can or will refuse to pay. My guess as to why it works is that by withholding payment it kicks out on some sort of exception report and someone higher up needs to justify what is going on. We all tend to do the easy. To thoroughly investigate an issue takes hours. To say no, takes almost no time. |
Absolutely
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It always works when I got to a corporation's facebook page and announce that I have tried to work with the store, but am unhappy... blah blah blah. I guarantee you someone will ask you to message them, through FB and tell them the problem....... then it will go from there. They will make it right once you take it public where their potential customers can see it.
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guarantee on Craftsman tools. Not me but I helped a friend. We had three guys leaning on a breaker bar, (long socket wrench), the socket cracked opened. My friend took it back to Sears and they exchanged it. Truth he was wrong. Lowes has the same policy with their tool line. |
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Well, I’ll bash them. I was looking for intake A/C vent grill with filter, and yes the size matters whe I have way the vents run. Went online and said local store had 8 25’ by 20”. Go to store and they don’t have any. But, they did have 20” by 25” grill and exactly 8 of them. So, I go home and order one online With exact size I need. The printout what I ordered show the correct dimension. Guess what I got? Yep, 20 by 25. So, another wasted trip taking the wrong size back. I find quit few computer error at Lowe’s online so you really can’t depend on them having items in stock. Good luck. |
Lowes aggravation
So sorry to hear all the stress and aggravation you have been thru. Now is time to recover for that also. Consult an attorney. They can resolve this for you. They can include their fee in the settlement.. and they can put something in there for your time and aggravation. Go to a free consultation and lay out the situation. then you can on with your life. it sounds like you are a loving caring family and this has disrupted you life.
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Go to channel 9. Lowes built their reputation in customer service. You have given them a chance & they have done nothing. Don't hesitate go to Channel.
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Go to corporate, with names of everyone you came in contact with. Press the issue of Dad being having mobility issues and the concern for a bigger issue to occur if they do not come and remove/replace the carpet at once. If corprate gives you the run around, ask to speak to a person who is in a position to make decisions and solve customer service issues.
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Speak with the store Manager. Not an assistant Manager.
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That worked for us
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Contact the BBB. I don’t think Lowe’s would welcome a bad review. I did this when I had an issue with a major retailer and they responded very quickly and rectified the problem.
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""vent", talk with some nice local folks our age, but it's like the BBB, nothing going to happen there. |
My daughter ordered a carpet for my bedroom and they came out to measures. When I saw the charges I knew the measurements were wrong. I called the company that was going to do the installation and told them that the measurements were wrong and they were laying the carpet wrong. The seam was going to go across the floor where the seam would show and where the most traffic would be. I sent them a diagram of how they should install the carpet and have the seam UNDER THE BED where it would not show too much. Also I told them the measurements were wrong and I would only pay for the measurements I took which had about 5 yards less of carpet. After about a month they finally gave me a credit after I warned them I was going to small claims court. It doesn't cost much to go to small claims court and they have to have an attorney represent them since they are a corporation and it would cost them more that it is worth. You should represent yourself without an attorney and the Judge will help you out.
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I forgot to mention that it was also Loes that my daughter bought the carpet from and had an independent installer install the carpet.
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I am sorry. I misspelled Lowe's
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If you paid with a credit card, file a dispute with your card issuer. Almost all card issuers have a disputes dept. Give them a call.
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You may have run into a problem because no one knew what you were referring to when you told them there was a problem with the "seem." Try explaining that your concern was with the carpet "seam." I'll bet they take care of it.
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