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Talk of The Villages Florida (https://www.talkofthevillages.com/forums/)
-   The Villages, Florida, General Discussion (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/)
-   -   Need recommendations on rectifying problem with Lowes (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/need-recommendations-rectifying-problem-lowes-318484/)

Pat La Rosa 04-11-2021 01:17 PM
I am sorry. I misspelled Lowe's

Alicia 04-11-2021 01:27 PM
If you paid with a credit card, file a dispute with your card issuer. Almost all card issuers have a disputes dept. Give them a call.

Bonsai Golfer 04-11-2021 02:22 PM
You may have run into a problem because no one knew what you were referring to when you told them there was a problem with the "seem." Try explaining that your concern was with the carpet "seam." I'll bet they take care of it.

BoatRatKat 04-11-2021 03:00 PM
Quote:
Originally Posted by Bonsai Golfer (Post 1928891)
You may have run into a problem because no one knew what you were referring to when you told them there was a problem with the "seem." Try explaining that your concern was with the carpet "seam." I'll bet they take care of it.
Seriously?? If someone can't figure that out on their own they've got issues.

BoatRatKat 04-11-2021 03:03 PM
Quote:
Originally Posted by cbmerl@yahoo.com (Post 1928800)
I agree with this advice. Try Seniors Vs Crimes.
Filled out the complaint form yesterday.

BoatRatKat 04-11-2021 03:04 PM
Quote:
Originally Posted by KMcgee (Post 1928734)
Suggest you write a letter to the CEO of Lowes and explain your situation. It will be read by someone that responds to problems directed to him. I did this with Home Depot and got them to address my problem. His Name is Marvin Ellison, President and CEO, here is his email address, good luck " marvin.ellison@lowes.com "
Did it this morning.

OrangeBlossomBaby 04-11-2021 04:34 PM
Quote:
Originally Posted by Larchap49 (Post 1928720)
Go on their website a d post a negative review on both the product and Lowes service also post on social media, Google reviews and any other you can find, they hate negative feedback and will respond. The corporate call in addition too.
That's called playing your hand. Game's over at that point, the business no longer has any obligation to make things right at all. You've already declared them unfit.

But you can bet your bottom dollar they'll bend over backward to make the NEXT customer happy, to ensure that THAT customer doesn't also write a negative review.

ShaSha 04-11-2021 06:33 PM
I don’t know which CC you used. Citi always had my back! Even American Express.
You have 6 months! This is your best route. I am hoping you charged this...
This is exactly why I use my CC. I may save a small percentage with cash but just not worth it. Good luck. Contact me I roughs be willing to help you...

retiredguy123 04-11-2021 06:56 PM
Quote:
Originally Posted by ShaSha (Post 1928974)
I don’t know which CC you used. Citi always had my back! Even American Express.
You have 6 months! This is your best route. I am hoping you charged this...
This is exactly why I use my CC. I may save a small percentage with cash but just not worth it. Good luck. Contact me I roughs be willing to help you...
Not 6 months. Under Federal law, you only have 60 days from the statement date where the charge shows up to dispute a credit card charge. Your bank may use a different time frame, but that would be their individual optional policy. I think, in most cases, the bank will follow the Federal law to be fair to the merchant.

Northwoods 04-11-2021 08:26 PM
Quote:
Originally Posted by TheLawnKing (Post 1928275)
This might take a little work but it will deliver results. Do a search and find out who the CEO is of Lowe's and their corporate headquarters phone number. You'll never talk to this person, but your complaint will be given to some regional vice president. And trust me, when you get an order to fix something from that high up, it'll get fixed.
Maybe this sounds like Overkill, and it is. But it's the only way I've found to get above that level of CYA management. Good luck.
That is actually an excellent idea. I worked at a large corporation and when we got a message from the CEO (or even a business CEO) to fix a customer complaint... we all jumped on it.
Not sure who intercepts the CEO email (I can guarantee he won’t get the original email), but you have nothing to lose!!

Freehiker 04-12-2021 06:29 AM
Quote:
Originally Posted by mixsonci (Post 1928419)
BETTER BUSINESS BUREAU...
If you need help or have questions on what to fill out you can contact the Florida help line at 407-621-3300

BBB Online Complaint System | Get Started
Nobody really cares about BBB anymore unfortunately. Many businesses just ignore their letters these days.

Tmarkwald 04-12-2021 06:40 AM
All you have to do is go to elliott.org ...

Lowe's Executive Contacts
Primary Contact

dfri@lowes.com
vpcustexp@lowes.com

Ronda Harlow
Director Executive Customer Relations
1000 Lowe’s Boulevard
Mooresville, NC 28117
Ronda.harlow@lowes.com

Vincent Scalese
Executive Vice President of Operations
1000 Lowe’s Boulevard
Mooresville, NC 28117
vincent.scalese@lowes.com

Marvin Ellison
Chief Executive
President and Chief Executive Officer
1000 Lowe’s Boulevard
Mooresville, NC 28117
marvin.ellison@lowes.com

Phone Contacts
Main: 704-758-1000
Customer Service: 1 (800) 445-6937
Toll Free: 1 (877) 465-6937

Monday through Saturday, 8 a.m. to 10 p.m. (ET)
Sunday, 8 a.m. to 9 p.m. (ET)
Credit card support: 1 (800) 444-1408


All times are GMT -5. The time now is 01:31 AM.
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