We experienced the same thing this year. We went around and around with Comcast regarding the seasonal credit. It is a shame but it takes good documentation and persistence to win this battle. Why?

As much as I hate their billing customer service, I love their product. It fit's our viewing habits and is extremely easy to use.

Darn! Just can't win.

Because a lot of people just get tired and frustrated and give up.

Got an email from Comcast asking how they did. Well maybe after I finish the survey I will get some help. Still waiting for the supervisor to give me a call back. Said they would call on 9-17. 2018? I won't give up until....

Bay Kid - The supervisor will never call. You must call them back and request a supervisor talk with you now. The service rep is supposed to document each time you call. Additionally, have them put in a work order to correct your bill and get them to give you the number of the work order. They will tell you someone will call within 24 hrs to inform you the work order was completed. That will never happen either. You will have to call them back regarding the status of the work order.
I discovered they did follow through on the work order and credit the bill . . . . they just fail to call you back to tell you the job is complete.
Like I said earlier their customer service sucks, but I like their product. I am thinking next year I will send them a certified letter with the beginning and ending date of my "service hold request". Maybe that will help! Wishful thinking! :pray:

I will get back on them next week, I need to regain my strength and hit them with both barrels!

I believe ours is a DB4e and pulls in about 50 channels from Orlando, including NBC (it can be difficult to pull in NBC reliably depending on where you are located, we receive it reliably). It was installed in the attic by Tom Grooms of VillagesAV.com. However, we have stopped using it in favor of streaming YouTubeTV for $35 per month.