Originally Posted by vj1213 (Post 703272)

I went to the Leesburg store on Mon. they were closed. So I went back on Tues, there were 22 people in front of me. There were 3 employees. Another came back from break and a lady walked up to ask a question. Well, a man starts saying she is cutting in line. She went back to her seat and across the room they start screaming at each other (she was black and he was hispanic). They were cussing and calling each other names, finally I stood up and said I'll come back later. I was just returning a modem and wanted a receipt. So I thought I will just take my chance and drop it in the return box...they must not check it very regularly because it was so full the door wouldn't open...and it also had trash in it. So I went back in...looked at everyone and said I'm not cutting lines I just need to drop this off. The lady said just put it on the counter, so I hope I get credit. I have called 2 times and told them time and place that I dropped it. It was crazy in there.

Originally Posted by delima2000 (Post 703184)

I wish we could get brighthouse. Can't get it only available in the newer sections of the villages. Have called them but no luck in getting it here.

Originally Posted by Polar Bear (Post 703349)

Do you know if there's a way to find if Brighthouse serves a specific area?

Originally Posted by Bogie Shooter (Post 703320)

???? Were there any whites or Asians waiting?

Originally Posted by Polar Bear (Post 703349)

Do you know if there's a way to find if Brighthouse serves a specific area?

Originally Posted by rubicon (Post 703230)

To the OP

I have never found a Comcast employee who was rude or disrespectful. quite the contrary I have found most very helpful and quick to respond.

In that same vein I can also say the same about Century Link. However we switched to Comcast because we found their products to be quality and offering us more.

Brighthouse is limited in TV. Remember however that Brighthouse is no longer TimeWarner. We had TimeWarner's (Road runner) up in Minnesota and it was an outstanding product.

I opine others can decide

Originally Posted by Parker (Post 703511)

We've had Comcast for eight years here in TV. Bundled with phone, internet, and television. Never had a problem of any sort. Quite satisfied. Always spoken with polite helpful people whenever I called them.

Originally Posted by doran (Post 703154)

we decided to go with century link--had enough of rude people when you call comcast to see why they keep raising their rates--
question does anyone know where the comcast location is here in the villages is so we can drop off their equipment?

Eddie and susan

Originally Posted by tomjbud (Post 703590)

Comcast customer service is the worst I have ever dealt with! I spent 4 hours on the phone and chat with Comcast yesterday. My problem is slow internet. We can't stream movies or video. Our download speed tested less than 1 mbps. I am paying for 10 mbps service. I kept getting transferred from one person to another with a long wait between each one. After talking to several Comcast tech people, I have come to the conclusion that if you can't fix it by recycling your modem, they cannot help you. I am waiting for them to call back and schedule a service call. My wife said not to hold my breath. It was an incredibly frustrating and pointless experience. There is no other business I can think of that has such convoluted and worthless customer service. I will most likely switch to Century Link.

Originally Posted by tomjbud (Post 703590)

Comcast customer service is the worst I have ever dealt with! I spent 4 hours on the phone and chat with Comcast yesterday. My problem is slow internet. We can't stream movies or video. Our download speed tested less than 1 mbps. I am paying for 10 mbps service. I kept getting transferred from one person to another with a long wait between each one. After talking to several Comcast tech people, I have come to the conclusion that if you can't fix it by recycling your modem, they cannot help you. I am waiting for them to call back and schedule a service call. My wife said not to hold my breath. It was an incredibly frustrating and pointless experience. There is no other business I can think of that has such convoluted and worthless customer service. I will most likely switch to Century Link.

Originally Posted by tomjbud (Post 703590)

Comcast customer service is the worst I have ever dealt with! I spent 4 hours on the phone and chat with Comcast yesterday. My problem is slow internet. We can't stream movies or video. Our download speed tested less than 1 mbps. I am paying for 10 mbps service. I kept getting transferred from one person to another with a long wait between each one. After talking to several Comcast tech people, I have come to the conclusion that if you can't fix it by recycling your modem, they cannot help you. I am waiting for them to call back and schedule a service call. My wife said not to hold my breath. It was an incredibly frustrating and pointless experience. There is no other business I can think of that has such convoluted and worthless customer service. I will most likely switch to Century Link.

Originally Posted by Happinow (Post 703182)

sorry for all of your troubles with Comcast and Century Link. Do yourself a favor and get Brighthouse. We are very pleased with them.. Very good customer service!