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Call Comcast and ask for prepaid return boxes be sent you. You will get it/ them with priority delivery. Put your stuff in the supplied box and send it back. No waiting in line......they may not acknowledge they have a problem at the stores but they do respond well with this alternative.
btk |
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Glad to read something positive about comcast since we want to continue w them once we leave Atl ( in one week!)
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We've had Comcast for eight years here in TV. Bundled with phone, internet, and television. Never had a problem of any sort. Quite satisfied. Always spoken with polite helpful people whenever I called them.
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Comcast customer service is the worst I have ever dealt with! I spent 4 hours on the phone and chat with Comcast yesterday. My problem is slow internet. We can't stream movies or video. Our download speed tested less than 1 mbps. I am paying for 10 mbps service. I kept getting transferred from one person to another with a long wait between each one. After talking to several Comcast tech people, I have come to the conclusion that if you can't fix it by recycling your modem, they cannot help you. I am waiting for them to call back and schedule a service call. My wife said not to hold my breath. It was an incredibly frustrating and pointless experience. There is no other business I can think of that has such convoluted and worthless customer service. I will most likely switch to Century Link.
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Comcast location
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comcast is on 27/441 west side behind mcdonalds in spruce creek strip mall//across the street from walmart, summerfield |
Slow internet speed
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I have been told Century link is great--we get hooked up next Thursday--If you decide to go with Century link when you call please tell them you were referred by Edward Doran--we are in Southwood Villas--your neighbors! Eddie and Susan |
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