If homewatch turns off the water, how do they flush toilets and run dishwasher every week? Do they turn it on and off again with every visit? If that is the plan, IMHO they forgot to turn it off again and you have a faulty toilet flapper. I have used homewatch and never found one that turns the water off and on every week. Perhaps some do, but if so I bet they forgot one time when in a hurry and decided not to wait for dishwasher to finish.

When you get here, turn on water, flush all toilets and look for one that keeps running. My bet is you will find the problem.

Look at your bill and see if it was irrigation or potable water!
They are 2 separate meters and 2 separate shut offs. Potable is shut off in the garage by the valve in the wall. Irrigation either by your timer being shut off or in the control box up by your house not the meter box. I suspect it was irrigation water that wasn't shut off but I don't see your bill.

This is true SOUTH of 466. North of 466 it is all the same water.

Yea your right as usual. ha ha keep forgetting about the older side

Skip0358...It was portable water

I2ridehd...yes, homewatch turns water on/off every week. Could a faulty toilet flap actually use almost 19000 gallons in one week? Homewatch would have known they forgot to turn off water the next week they came and they don't recall this happening. And yes, based on what homewatch has done for me I totally trust her.

That being the case I tend to think toilet flapper hung up also.

I had a case this summer where there was a water leak on the homeowners side of the water meter but BEFORE the house shutoff in the garage. The PVC pipe had a hairline crack in it that resulted in alot of water running through the (potable) meter but never made it into the house. Check for standing water right at the meter box

I was a water billing person at one point. Leaky toilets can use an ASTONISHING amount of water. To test your toilet, wait until the tank is full for ten minutes. Add a few drops of food coloring to the tank. Wait ten minutes. If the colored water shows up in the bowl, you have a leak.

Water bills are a strange nut to crack sometimes. I recall, 20+ years ago, my parents received a huge water bill - $5k for one quarter (NY). This was before electronic reading of water meters, they used to come to the home and manually read the meter. My parents, not in the mood to “fight city hall,” said if I can correct the error I could keep half. It took 6 weeks of constant calling for the water people to come out and re-read the meter. They just would not accept there was an error on their end, as one lady put it “we don’t make mistakes.” They finally came out to re-read, probably to shut me up, and the previous reading was in fact an error. All monies refunded. Dealing with bureaucracies can be a real pain in the donkey.

Mine TOO
 

My water bill was 20,000 gallons...no one is at house..neighbor checks every week no leaking or running water, sprinklers off, called utility waiting for them to go out and check meter
Norm is 10,000 when we are there - something is fishy!

It takes about a minute to fill a toilet tank which is 3 to 3.5 gallons. That is 60 X 3 or 180 gallons an hour or 180 X 24 which is 4300 gallons a day which in 7 days could be 28,000 gallons. So maybe yours takes a minute and 15 seconds to fill for the 19000 in a week.

Aruca...please keep me posted on your issue. We may be able to "fight city hall" together.

Some of this does not make sense
 

We used home watch for several months before we moved into our newly built home. I do not recall them saying that they shut off the main water valve. Frankly, if, you have ever done it, at least in our home, IT IS A REAL PAIN to do. The valves are plastic and ours was located about an inch above the floor-it is a real pain to close it.

Our section was built four years ago and we have Kohler toilets. I don't know if the've changed it but our toilets all had pink colored parts in the flush mechanism. Someone mentioned a flapper. It is not a flapper but a cylinder mechanism. The pink parts fail in about a year. The better gaskets are yellow in color. They cost about $7.00 at Lowes, Home Depo, Ace kind of stores and take you about 15-20 minutes to put in. Our pink failed in a year. The yellow ones have lasted 3 years and are still working fine.

Well...we are back in TV so I followed Henryk's suggestion. I put food coloring in both toilet tanks and after 2 hours no color had leaked into the bowls. I took pictures every 30 minutes to show the water utility. Had it been a leak outside the tank/toilet my house would have been flooded. The fact that my usage was "0" at a point of time talking with the water utility after my 19,000 gallon bill, there can't be a leak underground. I close all my sink drains so a leak there would have filled the sink. My on site discussion with the water utility should be interesting. Waiting until I receive the latest bill to see if there are any discrepancies.