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-   The Villages, Florida, General Discussion (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/)
-   -   Overcharged at Steakhouse in Brownwood? (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/overcharged-steakhouse-brownwood-331630/)

Ecuadog 05-02-2022 01:15 PM

Quote:

Originally Posted by Stu from NYC (Post 2091331)
If I get 3% back from my sams cc at restaurants somebody is paying for it.

The people that pay cash help.

retiredguy123 05-02-2022 01:19 PM

Quote:

Originally Posted by JMintzer (Post 2091325)
But you're assuming they actually up the CC charges...

When I owned a business many years ago, the bank who processed the credit card charges had a complete list of every card that we could accept. The bank fees ranged from about 1 to 3 percent depending on the type of card used and the amount and our average monthly transaction. The cash back cards had higher fees. But, the fact is that most restaurants could never survive if they didn't accept credit cards. The credit card customers spend more money than cash customers. Raising prices to cover credit card fees would not make sense. I think the banks are actually helping merchants to make more money.

JMintzer 05-02-2022 01:33 PM

Quote:

Originally Posted by Stu from NYC (Post 2091331)
If I get 3% back from my sams cc at restaurants somebody is paying for it.

People paying 19% interest on their credit cards...

GOLFER54 05-03-2022 04:54 AM

Whether you go shopping, restaurants, doctors office, whatever, always look at the receipt BEFORE you leave the establishment. That way any questions you may have can be addressed immediately. Mistakes happen.

Luggage 05-03-2022 05:10 AM

Whenever I write a 7, I put a line through the vertical so that we could not be confused with number nine. One always has a horizontal line at bottom.

Luggage 05-03-2022 05:15 AM

Since every Merchant including restaurants understands that the credit card fees include to pay for your 2% back, prices are higher for everybody including cash customers so you might as well get the benefit of the 2% rewards back. By the way I'm totally against this as it basically is Fraud against the government since you don't pay taxes on Rewards . You can blame the airlines in the 70s restarting frequent flyer Rewards which carried over in to General rewards on credit cards. one big game

Rwirish 05-03-2022 05:37 AM

Yes, only your group is impacted.

Windguy 05-03-2022 06:28 AM

Was the transaction you saw a pending one or the final one. If pending, maybe they overestimated how much would be tipped.

toeser 05-03-2022 06:43 AM

Quote:

Originally Posted by VApeople (Post 2091082)
Nope. I NEVER pull out a credit card at a restaurant. We always pay cash.

Last year, someone wrote that they paid for food at Fenney Grill with a credit card but gave a tip in cash. Later they found the manager at Fenney Grill had added a generous tip to their credit card charge. Big surprise.

On the other hand, I just pulled the cash bonus from my credit card which accumulates at 2%. The amount was $700. That's why I never use cash.

Ken D. 05-03-2022 06:48 AM

Quote:

Originally Posted by retiredguy123 (Post 2091074)
Not that it makes a difference in this case, but the way restaurants process credit card charges is different from most businesses. First, they present you with a bill without the tip, say $80. Then, they take your credit card into the back room and immediately place a pending charge on your account for $80. Then, they return your credit card and a bill for $80 with a blank space for a tip. You add the tip, say $20, and sign a receipt for $100. If you use credit card alerts, like I do, you will immediately get an email or text alert for a charge of $80. Then, a day or so later, someone in the restaurant will change the pending amount from $80 to $100, which will show up on your credit card online statement. So, the bank alert never actually verifies the correct amount charged. I think the restaurant should only process one amount, the one that you signed, and not have someone change the amount days later. That is one reason that I always pay cash in restaurants.

It is the standard practice everywhere. They need to ensure they have a valid CC before you walk.

JoelJohnson 05-03-2022 07:00 AM

My wife and her friend went to California Pizza Kitchen a few weeks ago and about a week later we had bogus charges on the credit card. She is the only one that uses that card and, looking back at previous charges, it was the only "new" store she used that card at. The CC company canceled the charges and sent new cards. I didn't want to call the store because of a chance the manager might be part of some funny business. Tried to call the HQ but got put on hold for 10 mins. Their phone system only allows 2 options, neither gets me to the loss prevention dept.

Having been the Mgr. of Restaurant Information Systems for a major pizza chain and later worked for a major loss prevention company, I have my suspicions.

PennyAnn 05-03-2022 07:06 AM

Could be systematic
 
This happened a few years back, at the burger joint in Sumter Landing. They said it was the place they did their deposits through, but that never made any sense.
They likely had someone working there who was skimming.
I would speak to the police, as they may find there is an organized thing happening.
Good that you are alert. Most wouldn't notice a small difference.
Good luck.

75090BAR 05-03-2022 07:18 AM

Overcharged!
 
Recently I had the second experience of my tip amount being changed. This time it was to add on $3.00 to an already $4.00 tip for a $20 meal written plainly on the receipt. I called the manager and was told it was an "honest" mistake? They sent me the $3. in the mail.

Teemotay 05-03-2022 07:18 AM

Quote:

Originally Posted by jmintzer (Post 2091341)
people paying 19% interest on their credit cards...

bingo!!

diva1 05-03-2022 07:39 AM

I too always keep receipts to match to CC statement. Last time this happened to me, the server had increased the tip amount after we left. Having the original receipt gave the manager a lot of info to get this problem taken care of. BTW this was not at Prima.

biker1 05-03-2022 07:53 AM

No, not true. The IRS has been quite clear on when you would owe taxes on "rewards" from credit card companies. If you receive a "reward" for doing nothing (i.e. you don't have to spend any money to get the "reward") then you owe taxes. You should receive a 1099 in that situation. Otherwise, the "rewards" are effectively discounts.

Quote:

Originally Posted by Luggage (Post 2091487)
Since every Merchant including restaurants understands that the credit card fees include to pay for your 2% back, prices are higher for everybody including cash customers so you might as well get the benefit of the 2% rewards back. By the way I'm totally against this as it basically is Fraud against the government since you don't pay taxes on Rewards . You can blame the airlines in the 70s restarting frequent flyer Rewards which carried over in to General rewards on credit cards. one big game


condomom22 05-03-2022 08:02 AM

It just happened to me for the first time two weeks ago at Legacy Pool Grill. But the difference was only 8 cents, so no sweat.

Keefelane66 05-03-2022 08:07 AM

Quote:

Originally Posted by Coopcasa (Post 2091026)
A couple of neighbors and I have noticed up charges on our credit card bills from receipts retained when dining at a local Steakhouse in the Brownwood town center.

Anyone else encounter this issue and notify management?
What results did you get?

It’s only a couple of dollars-but over the course of the day-it can add up.

Thanks for your responses.

If it happened to your party it’s happened to others fortunately you caught it. If it’s on the bill receipt it wasn’t a mistake!

BumpaOompa 05-03-2022 08:33 AM

I previously submitted a post on this same subject about a year ago. I found various Brownwood businesses routinely adding small amounts to my final bill after it was signed and tips were given. They were all approached, apologized and adjusted the bill. Not sure if they were padding the tip or adding credit card fees without advising me beforehand but it happened to me on about 10% of my visits. I consider this extremely high considering it almost never happens everywhere else. The biggest problem I experience in The Villages is the bar huts in the square. Very polite servers but on many occasions they have added tips to my credit card after I already put cash in the tip bucket and chose “no tip” on the credit card. It’s always $2-3 so I have been letting it slide. Last week my credit card came through with a $100 tip added for an $11 purchase. Called Villages Entertainment and they did not deny that adding tips is practiced by some at the huts. They did reverse the $100 overcharge. I have switched to using cash until they fix this systemic problem. I also save all restaurant receipts and typically have to challenge a merchant or two every month. Sad.

ElDiabloJoe 05-03-2022 08:53 AM

Quote:

Originally Posted by Coopcasa (Post 2091028)
I.e., not Cody’s. Starts with P.

Lol, does it rhyme with Prima?

kendi 05-03-2022 09:00 AM

Quote:

Originally Posted by JMintzer (Post 2091080)
All of this was previously hashed out on "NextDoor"...

Not sure if they're expecting a different result...

Different platform to reach more people. OP wants number of people who have had the same experience. A better informed result, not different.

Bill14564 05-03-2022 09:07 AM

Quote:

Originally Posted by BumpaOompa (Post 2091603)
I previously submitted a post on this same subject about a year ago. I found various Brownwood businesses routinely adding small amounts to my final bill after it was signed and tips were given. They were all approached, apologized and adjusted the bill. Not sure if they were padding the tip or adding credit card fees without advising me beforehand but it happened to me on about 10% of my visits. I consider this extremely high considering it almost never happens everywhere else. The biggest problem I experience in The Villages is the bar huts in the square. Very polite servers but on many occasions they have added tips to my credit card after I already put cash in the tip bucket and chose “no tip” on the credit card. It’s always $2-3 so I have been letting it slide. Last week my credit card came through with a $100 tip added for an $11 purchase. Called Villages Entertainment and they did not deny that adding tips is practiced by some at the huts. They did reverse the $100 overcharge. I have switched to using cash until they fix this systemic problem. I also save all restaurant receipts and typically have to challenge a merchant or two every month. Sad.

Fortunately, I have never had that happen to me. We purchase from the bar huts regularly and have never had a problem but we might not be a target since we add a tip to the card.

Do you know if you always clicked the green button at the bottom of the signature that says something like, "Accept Signature?" I always thought, perhaps incorrectly, that button would finalize the transaction and prevent any further changes.

You might also start asking for receipts. It's a pain for you and them but it might get the point across.

Ignoring a pattern of unauthorized charges being added to your credit card is a bad idea. Mistakes happen but very rarely; I think it may have happened to me once in my life but even that time it could have been me that made the mistake. A one-time $100 "mistake" is certainly worth calling about but so is the second or third time a $2 "mistake" is made. If you allow a pattern to be established then it will be harder to prove it was a "mistake" down the road.

OhioBuckeye 05-03-2022 09:14 AM

Ohiobuckeye
 
Quote:

Originally Posted by Coopcasa (Post 2091026)
A couple of neighbors and I have noticed up charges on our credit card bills from receipts retained when dining at a local Steakhouse in the Brownwood town center.

Anyone else encounter this issue and notify management?
What results did you get?

It’s only a couple of dollars-but over the course of the day-it can add up.

Thanks for your responses.

I thought stealing was against the law? What was the up charge for or don’t they have to tell you. What the heck is wrong with our society & legal system!

Geodyssey 05-03-2022 09:19 AM

Quote:

Originally Posted by retiredguy123 (Post 2091074)
Not that it makes a difference in this case, but the way restaurants process credit card charges is different from most businesses. First, they present you with a bill without the tip, say $80. Then, they take your credit card into the back room and immediately place a pending charge on your account for $80. Then, they return your credit card and a bill for $80 with a blank space for a tip. You add the tip, say $20, and sign a receipt for $100. If you use credit card alerts, like I do, you will immediately get an email or text alert for a charge of $80. Then, a day or so later, someone in the restaurant will change the pending amount from $80 to $100, which will show up on your credit card online statement. So, the bank alert never actually verifies the correct amount charged. I think the restaurant should only process one amount, the one that you signed, and not have someone change the amount days later. That is one reason that I always pay cash in restaurants.

Only a 25 percent tip?

Skip 05-03-2022 09:25 AM

Quote:

Originally Posted by Bill14564 (Post 2091617)
Ignoring a pattern of unauthorized charges being added to your credit card is a bad idea. Mistakes happen but very rarely; I think it may have happened to me once in my life but even that time it could have been me that made the mistake. A one-time $100 "mistake" is certainly worth calling about but so is the second or third time a $2 "mistake" is made. If you allow a pattern to be established then it will be harder to prove it was a "mistake" down the road.

Exactly! These "creative accounting" incidents need to be reported to the CC issuer AND the police. Once a pattern is established by them, action can be taken to prevent this "skimming" from happening to others. Like YOU.

Funny how you never hear of customers being under charged.

Please REPORT it.

Skip

kcrazorbackfan 05-03-2022 09:35 AM

Why do some of you start these posts damning a restaurant or complaining about your bill and can’t, for some kindergartener reason, not name the restaurant?

Some of you start a post just to show how much common sense you don’t have…..

JMintzer 05-03-2022 09:45 AM

Quote:

Originally Posted by Skip (Post 2091629)
Exactly! These "creative accounting" incidents need to be reported to the CC issuer AND the police. Once a pattern is established by them, action can be taken to prevent this "skimming" from happening to others. Like YOU.

Funny how you never hear of customers being under charged.

Please REPORT it.

Skip

I was undercharged the last time I went to the Mexican place in Spanish Springs...

The waiter brought a bill that was for an appetizer and a meal.

We had an appetizer, two meals and a special margarita. More than triple the cost...

I could have paid the wrong amount, but I didn't. I let him know, the thanked me profusely and brought me the correct bill...

It does happen...

Bill14564 05-03-2022 10:14 AM

Quote:

Originally Posted by Skip (Post 2091629)
...

Funny how you never hear of customers being under charged.

Please REPORT it.

Skip

I've been undercharged at bars before, places where we were regulars. I brought it to the attention of the bartender who politely asked me not to do that again. I considered mentioning it to the manager or owner but it was the owner who was tending bar so.....

I've also had tips not entered at all. I made that up to the server the next time we visited the restaurant.

I don't think I've ever had a meal left off my bill. I hope that I would notice that and have it corrected before paying.

juddfl 05-03-2022 03:39 PM

You need to reconcile your receipts against your credit card statement. This is important. Quite a few years ago, I ordered a salad for $12 and tip was $3 for a total of $15. When I reconciled that receipt to my statement I was surprised. I was charged $18. I went back to the restaurant to see the manager, he made a copy of my receipt and statement. He corrected the problem and gave me a card for a free dessert. The hostess told me that this would be the 4th person to be fired for changing the tip and she has only been working there 1 1/2 years. She told me that the servers make fun of the seniors because we are too stupid and old to check our receipts to our statements. That statement bothered the hostess more than the stealing as she was a senior. That server took that $12 salad and added $6 for a 50% tip. I did go back to that restaurant for lunch and my free dessert and that server did not work there anymore. That restaurant is another restaurant now in Sumter landing.

Stu from NYC 05-03-2022 05:50 PM

Quote:

Originally Posted by juddfl (Post 2091745)
You need to reconcile your receipts against your credit card statement. This is important. Quite a few years ago, I ordered a salad for $12 and tip was $3 for a total of $15. When I reconciled that receipt to my statement I was surprised. I was charged $18. I went back to the restaurant to see the manager, he made a copy of my receipt and statement. He corrected the problem and gave me a card for a free dessert. The hostess told me that this would be the 4th person to be fired for changing the tip and she has only been working there 1 1/2 years. She told me that the servers make fun of the seniors because we are too stupid and old to check our receipts to our statements. That statement bothered the hostess more than the stealing as she was a senior. That server took that $12 salad and added $6 for a 50% tip. I did go back to that restaurant for lunch and my free dessert and that server did not work there anymore. That restaurant is another restaurant now in Sumter landing.

Wow more common than I realized. Always get a receipt so if something looks wrong I have a paper to compare it too.

Guess I will have to be more careful in the future.

Freehiker 05-06-2022 06:28 AM

This is a very common scam. The vast majority of people do not watch their receipts and balance to their bank statements, so it’s easy to add a few dollars to a receipt.

Keefelane66 05-06-2022 07:14 AM

Be careful it may not be an addon on the receipt BUT menu entree example $26.50 on reciet it goes to $28.50 and or up charge of 3% or more up charge for credit card usage


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