Talk of The Villages Florida - Phillips Toyota Leesburg beware of this dealership under new GM

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Quote:

Originally Posted by dewilson58 (Post 1930524)

Aren't we all!!!:1rotfl:

Yes, I glad you finely can around:coolsmiley:

YUP...BAIT and SWITCH. Notify the BBB and make a formal complaint. Might not do anything, but you never know. Hit all the social media platforms. It those platforms can fool millions and cause folks to think like a lemming then it couldn't hurt.

Quote:

Originally Posted by Topspinmo (Post 1930525)

Yes, I glad you finely can around:coolsmiley:

:bigbow:

Car dealers are awful, they're out to take every dollar possible out of your pocket.
It's to be expected and no big surprise.

I had a bad experience at Philips Toyota some years back, I won't go there again.
But, life is short and I'd suggest you just get over it. I hope the rant made you feel better

A lot of dealerships have tried "firm pricing"......they discount the sticker and say no negotiations. Customers don't like it. Customer still want to play the games.

No one to blame but the customers................that B U.

:popcorn:

:popcorn:

:popcorn:

Research and knowledge about the true value of the car and being extremely polite and honest with the dealer will get you the best price. They hate that. Most car dealers are not honest and they want to prey on your emotions and get you excited, so that you will stoop to their level and play their games. You will never win that way. But, I am really mystified as to why the general manager would send such a negative letter to the OP. I think it was a mistake regardless of what the OP may have said.

Can we all say...ENTITLED

The only truly unique car is a used car. There are never any two alike. New cars are all alike. This is not a rare new Corvette, this is a run of the mill Toyota. Go to Sam's Club, True Car, BJ's, Costco and get a price, go to the the dealership and trade cars. This is not rocket science.

Quote:

Originally Posted by retiredguy123 (Post 1930563)

You only heard one side of the story. For the manager to tell a long time customer to never come back again says a whole lot about what happened. Doesn't take a rocket scientist to figure that out.

Quote:

Originally Posted by Bellavita (Post 1930444)

Tony Viero
Phillips Toyota
8629 US HWY 441
Leesburg, FL 34788
April 11, 2021
Dear Mr. Viero,
My husband and I have been a client of this dealership since 2008. I currently own a 2013 Prius and was looking to upgrade I searched online and found a limited at your dealership. Soon a man named Al called and told me all about it, he emailed a price to me and we made an appointment to come into the dealership to look at the car.
We were in the middle of yard work stopped took a shower and went 30 minutes’ drive to the dealership. Asked for Al, he had assigned a salesperson to us the man said he would look for him.
We waited.
We waited and then I finally called Al and said, “Al I came here to look at the Prius and there is no one to help me. “by then I was outside looking at cars, my husband was out in the parking lot. A couple sales guys came up, but I said Al had hooked us up with a salesperson, still no one.
Finally, the “manager” came out and said this guy could help me, I said great we came to look at the 2021 Prius Limited. Ok he will get the keys. They both walked into the building.
They came out a few minutes later and said the car was sold 2 hours ago.
Really?
Is this the way you handle sales? Not only was the “manager” rude, telling me you sell 40-60 cars a day and that they cannot keep track of what they sell. “Yeah, we are human we make mistakes” he told us sarcastically. I told him that he should have a system to tell Al in internet sales so we would not have made the trip. Over an hour of wasted time.
He asked us if we wanted to drive a new Prius because they are all the same and I could order the car.
Seriously do you think I would ever spend $35,000 at your dealership after this fiasco?
I called to complain to Al, oh he was really sorry about that, but it was still in his system as available. You have some serious problems when one hand does not know what the other is doing. Al said the sales department and he make hundreds of calls a day. Obviously not one to each other.
I am the client; I am not even sure if I want to get my car serviced there after this kind of treatment. I really like the new Mustang Mach E. maybe I will give a Ford Dealership a try. Wonder if they know what they have in inventory.
Your commercials make you look like you are on life support, with this kind of treatment it is no wonder.
I would suggest if you hired people in sales that they have more people skills then what we witnessed on Saturday.
Sincerely
Nancy Jordan Blackmore

Cc: Brandon J Phillips
12550 Castlemain Tr
Orlando, Fl 32828
Takeshi Uchiyamada
Toyota Motor North America
6565 Headquarters Drive
Plano, Texas 75024

General Manager Reply 4/11/21

Hello Nancy,

I am overly aware of your visit to our dealership as it will be the very last one. The way you and your husband spoke too and treated several employees is abhorrent.

Let me be extremely clear. You are not welcome at our dealership for anything for any reason ever again.

We also have nothing to do with Japanese whaling so stop sending us emails in regards to such matters.

Sincerely,

Tony Viero
General Manager
Phillips Toyota

Sent from my iPhone

I had something a bit similar happen at Ocala Ford / Lincoln, on the service side. The service was complete but no one told us, so we sat there for oven an hour, while the car sat in the "completed " area. Yes, we ask about it and were told it would be done ASAP. Finally after an hour I walked outside and saw the vehicle waiting there for us, with completed service.
We complained to the manager who promised nothing like this would ever happen again, but the repair they did was not complete, so, back to the dealership.
Bottom line, I wrote a letter to the owner, and that really got results. I find writing a letter is so much better than a phone call, and I mean a "snail mail" letter, not e mail.
Just my experience.

Quote:

Originally Posted by Bellavita (Post 1930444)

I think you over-reacted on this. Mistakes happen. It’s annoying that the left hand didn’t know what the right hand was doing, but it happens all the time. For example, in real estate here at The Villages, I’m sure it’s very common for a sales agreement to be signed an hour before an advertised open house that is then cancelled. (Oh, wait, I did that a year ago when I bought my house here.)

And before you rush to the Ford dealer to buy a Mustang instead of a Prius, let me tell you about my girlfriend taking her Ford F-250 to the Ford dealer for an oil change and finding out three hours later that it hadn’t yet been taken in for the service. (That one was comped.) Then they needed to install new weatherstripping on a door, and they ordered the wrong piece—which was installed! The torn piece was pinned together! It will be replaced tomorrow. She’s annoyed, but she’s not saying she’ll never buy another Ford.

There are some annoyances that don’t deserve people trying to damage a business’s reputation or get a person fired. Things go wrong on occasion.

Quote:

Originally Posted by golfing eagles (Post 1930480)

PS: Some one who is upset over Japanese whaling wants to own a Prius-----gee, what a surprise!

Sadly, nasty and denigrating comments like this - are not a surprise.

What is whaling and why's it controversial? - CBBC Newsround

"It was banned in 1986 by the International Whaling Commission (IWC) - a group whose job it is to look after whale conservation - after some species became almost extinct."

Quote:

Originally Posted by tvbound (Post 1930621)

I prefer to think of it as a truism

Getting the ‘Run Around ‘ by any business today is unacceptable. The days where the ‘ Customer is always right ‘ is long gone. The response from the dealership is proof. I think if you or anyone else sees a car on-line that interests them, call the dealership and have them verify that it is definitely in stock, make a specific appointment with a salesman there, get his name, then before you leave your house, call and verify that that person is available within the time you both agreed on. For myself, I only buy Chevy’s.