Remember
 

My In-Laws owned a number of Jewelry stores and I would spend some Saturday's at one visiting my Brother In Law. One day a women came in to complain that an earring my brother in law had fixed for her for free had a little "glue" on it and her husband felt he should replace it with a new set of earrings? My brother in law showed me the "glue" and it was the size of a point on a needle and he told her he could just just remove the glue. She was insistent that he give her a new set of earrings. He asked her if she was going to be in the Mall for awhile and she said yes. He asked her to give him a few minutes and could she come back, she said yes. She came back, he gave her the earring back in a little bag, told her he had returned it to its state when she first brought it in and could she leave her name and address as he would rather not have her return to his store. There were no insults or raised voices just a simple solution to a problem customer. :popcorn:

Lol
There’s always two sides to the story I’m betting that the note from the general manager more realistically represents the actuality of what happened

Ho in there right mind would buy a prius?

Well here are some facts.

All dealerships are not the same

Having been a V.P. At 3 dealerships and being in the sales force before.

Most systems will not remove a stock number from the system until a financed deal is completed in the back office.

Then after business close that day the system sees the sale and updates the inventory in the official inventory.

This is important as these official sales are tracked by the manufacturer and the floor plan holder so these sku’s can be relieved from the national search engines in the dealer network as well as from the floor plan for monthly payments on the unit.

Some dealerships have the latest software linked from their factory inventory system to their internet sites. In that case it might be updated on the web site the next day but usually not until mid day.

If they’re not linked then it up to the internet manager to update the online vehicles available.

So the sales person could’ve looked in the inventory and the vehicle shown available until the next day even if a deal was in process on the vehicle but not completed.

Next time ask to be linked with the sales person that will be with you start to finish.

Make a firm appointment to visit the dealership. Have them put their hands on the keys and put them in their key lock up in their office.

Then confirm that there are no pending deals on the vehicle and have them put their hands and eyes on it as well.

Take down the stock number so you know you’re looking at the same vehicle you’re interested in.

When the keys are charged out of the main key cabinet the sales person has 24 hours to return them unless the vehicle is in for service or updates.

As long as they have the keys and confirmed no deals in the system and you arrive when you said you would you should be good to go.

After 24 hours the sales person has to return those keys to the main locker and call you if you haven’t shown up to let you know that they’re going back.

If he doesn’t return the keys and the vehicle has no deal or deposit on it nor is it in service he will be docked $20.00 per day that they’re out of lock up.

The problem here is most people think that they know how a dealership operates but in reality would be very surprised to see all that has to happen daily to keep it in order.

You wanna talk buying cars contact me here.

38 years as Dan the car man now retired and moving to our villa in TV in June.

Peace out.

Wow! The GM response (even if factually accurate) confirms this complaint.
I sold cars. Never An excuse for a GM to do this privately yet it is even public.

My question is did you really complain about Japanese whaling?like Toyota has anything to do with that. I would’ve told you to pound sand too

Be careful-----I posted the same thing on page 2 and was called "nasty and denigrating". Obviously by a person who thinks they are saving the planet by buying a Prius.

BTW, ever notice that when someone is driving 50 in the far left lane of an interstate, or making a parking turn, or sleeping at a green light they are ALWAYS driving a Prius???

Thank you for your expertise and might very well take you up on it in near future.

The GM's reply was private to the OP. It was the OP who made it public. And it certainly is OK if a "customer" comes in and berates the staff.

Or a Subaru.

Bet the GM is sorry he wrote that letter now.

In response to a couple of earlier posts, it seems a sense of insecurity is exposed when someone tries to judge others by the type of vehicle they drive. It's been my experience, that the same insecurity, or need to feel superior, often arises when they choose their own vehicle to own (or lease). As for the brands dissed earlier, obviously their opinion - is not shared by everyone.

‘Consumer Reports’ Ranks Top 10 Vehicles for 2021

You missed the point----it's not the car, it's the driver:1rotfl::1rotfl::1rotfl:

Similar to an Ivy VS a stretch Lantana ? They still perform the same function.

Oh, funny... reminded me of an entitled retired person.


Retired older people buy Priuses in order to save on fuel.