My order was placed through the corporate site. My understanding based on my calls yesterday was that the manager at the local franchise has the final word. Once I get my POD delivered safely with it's contents, I will be contacting the BBB. At this point, I don't want something to happen to my possesions over this, but I wanted to warn others so they don't run into this problem.

PODS corporate contacted me!
 

I just got a call from Don at PODS corporate offices. He is going to be looking into the issue.

I will update this when I hear back from him!

Good luck, hopefully Don can help you.

I hope you get this resolved, but let me tell you, even with the $150 surcharge, you will come out way ahead. Our move was extremely expensive and we used one of the big national companies. The move was horrific...starting with them not showing up the day they were supposed to (no call, just did not show up)...we had to call company to find out what was going on. They said they did not know he was not going to show up. Once our stuff was delivered, there was so much damage, I was just about in tears. Deep scratches, pieces of wood missing or broken off my antiques, things dented, hinges sprung, etc. We are in the process of filing a claim. If we could have gotten a PODS we would have; however the closest one was over 200 miles away and they would not come out to where we live.

Good News from the corporate offices
 

Hi Don from the corporate offices called again and has removed the "surcharge" that the Ocala manager tried to charge me. He also set the delivery date to the one I had requested.

I think the person that was trying to assist me sent a message up to the corporate offices because HE called me before I had a chance to call them this morning.

Now, I just hope that the rest of this goes like our POD delivery last December. It's tough to do a multi-stage move!

Kandj, I'm so glad this is working out for you.... Just the same, thanks for the heads up so the rest of us can confirm the final price before we sign the contract. As Ladydoc said... using the full service companies can sometimes have even more problems then the PODS!

Make it a GREAT day!

Thanks for posting this. I plan to use pods when I move so I will be on the lookout for any surcharges that were not agreed upon.

From Baltimore to TV I was going to use ABF Relocubes, it would of been 4 cubes for $2750 from driveway to driveway. However Mayflower gave me an estimate of $2850 and that included all the labor on both ends, wheaeas ABF you have to hire the labor.

As it turned out, Mayflower was late delivering our furniture, it was suppose to be delivered on July 8th and it wasn't delivered until July 24th. However the next day I filed a late claim via email to their Chicago main office and 3 days later I had a check in my mail box for $2,000. I had to give the driver a certified check for $2850 but they gave me a rebate of $125 a day for everyday they were late.

Kim, you rock! Glad you got that straightened out.

P.S. Love the avatar. Your grandson is a cutey pie. Now, where's a picture of the new guy?

No
 

Silly me, I am heading back home on Friday and just tonight realized that I never got a pic of me with the 2 grandkids! Oh well, will have to wait until the holidays. The new little guy really doesn't know if we are there or not. I really enjoy the 2 yo though. I know it sounds sacriledge, but I was never overly fond of infants - excluding the first grandchild. I really enjoy when they can interact with you!

Maybe I should just use the pic of the familly the day the latest one came home from the hospital. Think anyone will notice what their favorite sport/team is?

Hi Kim,
You done the Posse proud!

:ho:

I thought PODS quoted a price, and that was it?

You grandkids are adorable. Love your new picture.
 

Kim you are helping all of us by effectively letting them know that it wasn't right to change the charges. Good for you.