Talk of The Villages Florida - Problem with century link phone service

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Quote:

Originally Posted by John_W (Post 1913391)

I have a CL home phone, long distance is free and is unlimited, it's part of the monthly service.

If your home phone is listed separately, what do you pay? We have a CL land line for our alarm system and pay $56/month with 5 cents per minute for long distance which we never use. It is old "twisted pair" not VOIP.

Tnx, Skip

Can you email or message them?

Why aren't you using your cell phone. Eliminated dialing and long distance somewhat free.

Open up a complaint with the FCC.gov as I got help with Comcast.

Quote:

Originally Posted by curly top (Post 1913256)

Have been trying for a month now to get someone at Centurylink to help us with our outgoing long distance service. About a month ago we noticed when trying to make an outgoing call outside our local area code we are being told that we must first dial an access code. We never were given one nor want one.
When I try calling them the technicians claim they only handle internet and try to transfer me to phone service area however I never get anyone.
Has anyone encountered the same problem? Have you found a number where you actually talk to a knowledgeable person?
Thank you

Just dial 1+your number. 1-352-555-1212.

Terrible service, cancel them get someone else.
Use your cell phone for all calls,or make calls via internet, face time, or Duo, what's app, skype.

Quote:

Originally Posted by curly top (Post 1913256)

Sorry to hear CL customer service is not what it once was. In WA I have CL for my landline, and 100mbs DSL since 1989, never an issue. Also, unlimited long distance included in my plan. I won’t discuss the cost of my plan because it’s embarrassing since it’s probably more than some mortgage payments. In June I’ll be in TV and have to select a cable, internet and landline provider. I spoke to Tom from Villages Audio Visual and was pleased with out conversation. Day after closing I’ll have him set me up with a proper entertainment, smart house, cameras, internet and landline phone. I don’t care for VoIP so I’ll pass if not a traditional landline. I know many now use their cell phone as primary but you can’t beat the clarity of a traditional landline and I have at least one corded phone on an end table. When I talk to friends or family from home I always go with a corded phone on a landline. Cell phones are not at that level of clarity here in TV, yet. IMO.

Unless you are in one of the older areas of The Villages that are serviced by CenturyLink with plain old telephone service (copper wires), you will not have a “traditional landline”. All other areas serviced by CenturyLink with fiber to the house, Spectrum, or Comcast offer VoIP.

Quote:

Originally Posted by Retiring (Post 1914225)

Quote:

Originally Posted by John_W (Post 1913430)

I'm going to be forced to do that, because AT&T said by early 2022 my flip flop will no longer work on their network since it's not 5G. I only need one phone, I rather not spend more than $25 a month. I think Consumer Cellular has a senior plan in that range, I'm just seeing what phone I need to buy.

Also I believe Consumer Cellular has a home base phone setup, where you can still use your home phone system with their phones. I've never been without a home phone in my life, I don't like talking on a cellphone, which is one reason I've stayed away other than a flip phone. This is what they have, I'll have to check it into more.

https://www.consumercellular.com/blo...tro_Blog-1.png

I use speaker phone on cell phone much easier than holding up to you’re ear.

All I got on landline was scam calls 10 to 15 times day. Now, I can take nap and not get woken up buy landline with I trained myself not to answer. Florida areas code are scammers paradise.

When I first moved up here from Orlando & had to use Century Link for my landline, I had the same problem you are encountering. It had nothing to do with using "1".
You need to contact them & tell them you need long distance service. They have to do something - as I recall it is in the wiring in the house - & then you will be fine. I love having free long distance & prefer my landline. I am not real happy using a so-called smart phone. I am old school but I am happy. The cost for CL is not outrageous at all.

Quote:

Originally Posted by curly top (Post 1913256)