I’ve have had Devoted for two years now.
Granted the providers are not super close. They have a 5 star rating for customer service. Have you called them?
I’ve used my Devoted dollars several times. The monthly food cards are good at Winn Dixie, Publix and Walmart. Not Aldi’s. The reward dollars work too. I used mine in Temu! Can you be more specific with your issue.

I think my previous post says alot of detail.
They claimed I could check my claim status at anytime.
But there was never any online account setup. And devoted KNOWS THAT.
I even had a dental claim to submit in January, by US mail, that got a check in the US mail 3 weeks later.
So Devoted is singling out the Wellness Bucks for denials.
And expecting seniors to navigate the 2-factor authentication crap everytime, to deal with matters that are not secure in nature.
It wasn't until April that someone at devoted established that online path.
DEVOTED INTENTIONAL DENIED AND REFUSED TO USE U.S.MAIL to response to member. Documented.
Know who's going to make them internally look and see this fault.

Is there not a customer Service line? I have Humana and never had an issue they didn't solve. I think the PPO plan I have is terrific.

Agreed but a big part of it is your personal physician and their support staff sending out referrals and clinical info to Humana in a fast manner

You can't deal with customer service when the issue is corporate policy and intentional actions.