Thank you all for the suggestions. We are in DeLuna and just checked Centric and Quantum and were told not available yet. Will keep watching and hoping.

Don't believe the website. Call and ask (several times). Also, ask your neighbors and look for a fiber cable outside your home.

I think I would believe the websites as these things were not installed when this section of Citrus Grove was developed, and I have seen no recent digging. Both sites say no Quantum or Centric available here.

So, I found that Fiber services are not available in the areas of Richmond, DeLuna and other Villages in that area. For some reason when they were built the fiber wasn't installed like in other areas so these Villagers only have Spectrum and Xfinity as choices. Seems very unusual but it is what it is. Will they install fiber there? No one really knows.

We got good traction on this thread and I hope we made more Villagers aware to check their internet speeds periodically to make sure they are getting what they are paying for. Remember, you will get an accurate reading only if you are hard wired to the router. If you are connected via wifi, your readings will be slower but should be in the "ball park" if you are standing near the wifi router with your phone or laptop.

As far as the slow upload speed outage we had here in Osceola Hills, no one will tell us for sure but after doing some research with my old collegues from Verizon, since we were getting service, 940Mbs download and 50Mbs upload, It's possible they ran out of capacity with all the new people signing up and they had to throttle the speeds giving them some time to add capacity. This is why our case was referred to engineering. My guess is they probably felt no one in the Villages was going to notice the slow upload speeds. Little did they know LOL. I wish somone would have just called and was honest and explained the problem and that they were working on it. Instead, they got a ton of complaint calls and many usless truck rolls to customer's homes. I hope they got some "learnings' from this experience and it doesn't happen again. Thanks to everyone who helped.

Everything has been fixed so sign up or PM me and I can assist.

Your statement and opinion is correct in that everyone has their own specific use case and needs. Generally, 500Mbs upload and download speeds are becoming the norm and the "sweet spot" these days. Why? becasue besides the usual streaming and surfing the internet, many have video door bells, cameras and are backing up their PCs to the cloud. Every time you access the cameras or video doorbell, unless you have local storage, the alert and video has to be streamed to the server of the doorbell company, then streamed back to your device. For video door bells, you want this to be as quick as possibe. With cable upload speeds the delay "can be" significant making the video doorbell less effective. As far as backing up to the cloud, again the slow cable upload speeds make these full backups, when they occur, take a very long time. With fiber 500Mbs bidirectional speeds, none of this is a concern. Finally, because cable internet is a Shared system meaning you are sharing bandwidth with all your neighbors, you want some extra capacity/speed or you will find your 200Mbs download and 20Mbs upload speeds are actually 100Mbs download and 5Mbs upload during peak times. Cable companie try to engineer their networks to minimize this but they are "taking-a-beating" with all the competition and do their best to save money so extra bandwidth is not always there. Hope this helps.

Yes I retract my earlier reply if any. Here's the latest.

Run away quickly. Quantum support - it's in the phillipines, all script and zero understanding of anything except to follow procedure etc and say they are sorry. You'll get nowhere. I spend 2 days asking for stateside supervisor - they aren't available. Isn't that nice?

Either rate at 9:38am Monday my fiber went down hard. In my troubleshooting, I found the problem to be outside the house, more than likely cracked fiber. YET they insisted it wasn't and was inside my house.... seriously? After 49 years of IT I'm not that stupid.

They couldn't get anyone here for 2 DAYS!!! I also informed them that there is a medical life device in the house that requires connection - "I'm sorry" ....that's it????

I needed to do something, the company that made it happen on Monday, no problem, Spectrum. So this house changed service on Monday. Quantum never again. The other fun part was cancelling Quantum it's a lot like XM you have to call them. Just as ridiculous, I had to repeat myself 5 times for them to not only listen but to understand (maybe a war wound, I've personally dealt with offshore support for the last 10+ years, Phillipines are like talking to a brick) So what these guys do is if you cancel they will turn you off next month and send you your final bill. I told them my way or my attorney's way - They have had their charge yesterday refused, the sevice has been off since Monday morning and officially cancelled yesterday no other choice.

It took 30 minutes to get this done!!!!


Never again.

It's unfortunate that you had this problem with Quantum. I've used their tech support and found, most of the time it's been very good. Most techs are very knowledgable in the scope of what they are responsible for.Yes, as with most companies their call centers are not in the US but if you call around 11 am, you can get the US call center. What I do is if I call and I can't understand the person, I hang up and call in again. But once I find a voice I can understand, they can do quite a bit remotely to diagnose the problem. If they can't fix the problem they will easily dispatch a tech but as you said it's usually a day or two out. I don't believe you will find Spectrum or Xfinity any more responsive. As for all who are reading this. If you have medical equipment that needs to be on-line and you have an outage, when you call them ask to have the case escallated to their dispacth immediately and ask them to give you the case number so if nothing happens you can call in again and reference it. When this is done they will try to squeeze you in and get a tech out sooner. Remember none of these internet providers are bound to provide "critical life-line" service. Also, If you suspect the cable outside your home has been damaged, call them immediately since they will run a new fiber drop and have someone bury it at a later date.

Finally, from experience, If you loose your quantum fiber service do the following:
1) Go out to the garage and check to see the color of the light on the white Network Terminator/router. It should be solid green. If it's flashing blue or solid red, no good. If it's flashing blue or solid red, pull out the power cord for a couple of minutes then plug it back in. If It doesn't go back to green after a couple of minutes then you need to try a factory reset. You do this by getting a paper clip and holding in the reset button right below the power plug. Hold it in for 20 seconds and let go. The light should turn yellowish orange then red, then flashing blue then solid green.
2) If the light on the white network terminator/router is dark, then check the power supply connection and plug to make sure it's getting power.
3) If #1 above doesn't work and you are handy, go outside, usually on the other side of where the Network Terminator is mounted in your garage you will see a box mounted on the side of your house. It should say "fiber" on the cover. Unscrew the cover and you will see the white fiber and green connector. Wiggle the connection at the green connector and see if that solves or changes the problem. Usually, when you loose service when it gets very hot out and then it returns in the evening, that connector is faulty.

Other than that, for the homeowner, there is nothing else you can do and you need the tech.

Finally, I know it gives us great satisifaction to cancel our service when we are unhappy but ALL these companies will send you to the retention center when you try and cancel and waste a significant amount of time trying to retain you. And none pro-rate your service and with Spectrum and Xfinity you should get a receipt when you return your equipment because more often than not, they will eventually contact you saying they never go the equipment and you owe them money. You don't want that aggrivation. When I cancelled Spectrum they wouldn't stop billing me until I made serveral calls to their call center and complained so just accept none of these companies are perfect. We want to feel cancelling "hurts" them but these companies are so large, they really don't care. It's not like the "old days" where integrity and service was important. Sorry.

Hope this helps.

FYI - previously, south of the Turnpike, they ran fiber to the post and coax into the home.

In which Villages? I believe some of the new Villages homes in the Leesburg area migh be getting Quantum. Can anyone verify that? I know Quantum has a Central Office in Leesburg and Lady Lake.

Monarch Grove, Linden.

Looking back at my construction photos, is it fiber in?

New to TV. We also were experiencing slow speed of less than 100mb upload and download on our quantum fiber service here in TV of Sanibel. The tech came out and determined we were getting close to our expected speed of 960mb upload/download at the modem however less than 100mb at the router. He found the original installation of the router was not properly installed. The service was much improved after he switched the Ethernet cable from the modem to the router into the proper port on the router. He also recommended we could further improve the service by purchasing a better router from a 3rd party vendor such as EERO router or and ORBI router.

How long ago was the service installed? I'm assuming he tested the speed at the white box in the data cabinet. This is the SmartNid. It's an optical network terminator and router in one box. This is cabled to the WiFi hub. That said, where is the Wifi devices they installed? Is it possible for me to come over and take a look at what they did?

Here is more information on how it should have been installed:
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From my experience, you should get a premium installation without any intervention but here are some tips to make sure it’s installed optimally.
Quantum will install what they call a SmartNid device usually in the white data cabinet in your garage. This SmartNid is a combination Optical Network Terminator which terminates the fiber optic connection to your home and a Router. It has two 1Gbs ethernet ports, one fiber port and a power supply connection.
They will also provide WiFi7 Pods. One pod will be a larger “main pod” which has to be hard wired via an ethernet cable to the SmartNid in the garage. The remaining smaller pods work wirelessly off of the main pod and are installed in other areas of your home for maximum coverage. The number of smaller pods needed will depend on the size of your home. Because these WiFi7 pods provide wireless signals in the 2.4, 5 and 6Ghz bands, they give you effectively a “stronger” WiFi signal than previous versions of WiFi devices so the main pod might be all you need for a smaller home where in a designer home you may need one remote pod and in a larger premier home you may need two remote pods. The technician has an app that will tell them based on the signal strength in all of your rooms, lanai, etc, how many if any remote pods are needed. If there is any doubt, always ask the technician for at least one remote pod that you can move around your home at a later date if needed.
In most homes here in the Villages built circa 2012 and newer, the builder installed blue cat5 ethernet cables from the white data cabinet in the garage to most of the rooms in your home. They were installed and wired as telephone jacks even though no copper landline service was ever installed. Only 4 out of the 8 wires are typically wired in the wall jacks. I don’t know how older homes in the Villages were wired but I’m sure over the years they were done in different ways. The point is, if you have these blue cat5 ethernet cables, the Quantum technician will use them to provide the hardwired connection from the SmartNid in the garage to the main WiFi7 pod and if you ask them they can also use the 2nd ethernet port on the SmartNid to give you a hardwired connection for your computer in you office if you have one.
Given this background, here are the tips:
1) Make sure the main WiFi pod is installed as close to the center of your home as possible. This may mean installing it above or under one of the cabinets in the kitchen where there is one of these ethernet jacks available. Most every home has this connection.
2) If you don’t want or can’t install the main pod in the kitchen then have the technician install it in your office near your main computer if you have one. In this situation you will need remote pods to get a strong WiFi signal throughout your home.
3) NEVER let them install the main WiFi pod in the garage with remote pods throughout your home. This will never work reliably.
4) The main WiFi pod has several ethernet jacks so if installed in your office near your computer you can hardwire everything you want in that room easily.
5) If you install a remote WiFi pod in a room where there is an ethernet jack, ask the technician to hard wire that pod via the jack to the SmartNid. This will make the remote pod work better.

Now for the exceptions for the advanced homeowners:
1) If you have your own WiFi equipment such as an Orbi, TP-Link, Amazon or any other favorite system, all you need to do is plug it into one of the ethernet jacks going to the SmartNid in the garage. You will be double NATing because your equipment will have a router but the small delay is not noticeable. If you are a purest or have special needs then you can log into the SmartNid and put in ByPass mode which disables the built-in router but I personally don’t believe it’s worth the effort.
2) The WiFi7 equipment that Quantum installs is actually very good and will work great for a majority of people but an Orbi or other premium WiFi7 equipment will be better.

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BTW this is kinda important to understand, when checking your speed. If your computer/phone/tablet/laptop/tv/whatever else is connected via wifi - the speed will be lower than advertised.

If you have a cable plugged directly into the device, it'll be faster. Basically - the speed to whatever device the cable is attached to, will be at advertised speed.

So if I connect my computer directly to my modem, I'll get pretty close to what's advertised (it's one step from the cable running through the floor, TO the modem, and FROM the modem, TO my computer).

If I don't connect my computer directly to the modem, but instead rely on my WIFI connection, it'll be considerably slower. And - the further from your modem/router your device is, the slower it'll be. AND - the more devices you have connected to the same modem/router, the slower each device's connection will be.

In most cases, the difference isn't even noticeable because most people don't use devices in a way to display any noticeable difference.

Whatever has the cable plugged into the modem will be the fastest device in your house.