Originally Posted by Bill14564 (Post 2362491)

For those of us who do not have Quantum, what are the details that allow the Price for Life to change well before then end of life?

Yes, I read about taxes and fees and equipment charges but in one of the posts the OP wrote that he has none of their equipment. Are they increasing the charge for the equipment whether or not you have any equipment?

If Quantum has a BECAUSE-WE'RE-LOSING-MONEY fee that allows them to increase the Price-for-Life billing whenever they desire, is that not misleading to the point of being a lie? EDIT: Back in 2019 this was called the Internet Cost Recovery Fee and was determined to be illegal in Colorado.

Again, what are the details that allow this increase?

Originally Posted by Bill14564 (Post 2362491)

If Quantum has a BECAUSE-WE'RE-LOSING-MONEY fee that allows them to increase the Price-for-Life billing whenever they desire, is that not misleading to the point of being a lie?

Again, what are the details that allow this increase?

Originally Posted by Byte1 (Post 2352031)

A couple years ago, I was told by a representative of Quantum Fiber that they had taken over Centurylink's fiber internet service and I was asked if I wanted to change over to them at 200Mbps for $30 a month for LIFE. I have an automatic payment every month and for the last couple years I have been pleased with their promise. Today, I received a notice from them that they were increasing the charge to $40 a month and that if I didn't want to pay it I have the option of severing service with them before the payment is due. Granted, I have not contacted them yet, since it is early and they are not open. I originally thought this was a scam, but I logged onto my account at their website and sure enough, it's true.
Just out of curiosity, has anyone else been notified of a price increase? Personally, I am suspect of a company that offers a lifetime price commitment, but I gave it a try. Even at the higher price increase (33%) it's not a bad deal. BUT, they continue to offer "price for life" in their advertising. I have been recommending Quantum Fiber Internet to anyone asking about internet access in the Villages, but now I am not sure they can be trusted to honor their promise.
I plan to give them a call today to question them about their broken promise. If anyone else is interested, I'll let you know the results of our conversation. I do understand how prices go up in today's inflation, but a written explanation as to why the increase would have been conducive to a better understanding. I am still glad that I cut my ties to Xfiinity a long time ago.
On a side note, question: has anyone started using the cell 5G internet here in the Villages? If so, how do you like it? What kind of speed do you get and is it a stable speed?

Originally Posted by Byte1 (Post 2363406)

Last night I was watching some Youtube on TV and lo and behold, what a surprise, an advertisement for Quantum fiber Internet. AND, AND they promised same price FOR LIFE again. Someone said they had discontinued their false advertising, but apparently they haven't. AND I just received my receipt for my auto payment to Quantum for $40, which is ten bucks more than last month. Still cheaper than other providers, AND still better, reliable service. Still, I just don't like being lied to.

Originally Posted by jrref (Post 2363548)

When you read the fine print it said price for Life meaning not your life but the life of the product they were selling you. The $30 internet package is not offered any more so it's life has ended. Still a $10 increas was just to put them in-line with the rest of the internet providers. Their current packages are the "norm" so I don't expect their "life" to expire any time soon. Quantum and Centric fiber are great services and we are very lucky to have it available at our homes as I'm sure you are aware. Many in the Villages including Richmond, Chitty Chatty, and other areas just south of Rt. 44 don't have fiber available and have to deal with the cable companies and their rip-off pricing structures.

Originally Posted by MSchad (Post 2371678)

I just got the same $10 increase notification. Their website still states $50 price for life; “ Keep your internet service monthly rate for as long as you keep your plan.”
So I called and the first idiot I talked to said rate increase was to cover infrastructure improvements and cost increases. He even tried to send me a form to see if I qualified for the low income government help program. Finally hung up on him and called again. Got a gal that understood and got me a permanent $10 loyal customer monthly discount to offset increase. Be persistent!