Recommendation for flooring inspector to help with poor carpet installation

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  #1  
Old 02-16-2021, 09:42 AM
quinnpd quinnpd is offline
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Default Recommendation for flooring inspector to help with poor carpet installation

Had carpet installed thru out home recently via major floor shop nearby and ended up with visible seams. Flooring Company says seam are ok and accepted and refuse to repair or replace carpet. This is high quality carpet (expensive) so am looking for a flooring specialist or even an attorney that has been used successfully to take on flooring company. Will provide pictures and/or more detail if you PM me
  #2  
Old 02-16-2021, 10:31 AM
mulligan mulligan is offline
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Best bet is to contact the manufacturer and see if they have a rep in the area . Each one has very specific specs for seaming, stretching, subfloor prep.
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  #3  
Old 02-16-2021, 10:43 AM
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Originally Posted by mulligan View Post
Best bet is to contact the manufacturer and see if they have a rep in the area . Each one has very specific specs for seaming, stretching, subfloor prep.
This is excellent advice.

Frank D.
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  #4  
Old 02-16-2021, 07:54 PM
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I agree excellent advice, follow up with a gentle suggestion to the rep that help will avoid complaints with the BBB and Seniors against crime if they appear to not be interested.
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Old 02-16-2021, 08:35 PM
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Originally Posted by mulligan View Post
Best bet is to contact the manufacturer and see if they have a rep in the area . Each one has very specific specs for seaming, stretching, subfloor prep.
Contacted factory rep via phone. He was not interested in looking at my problem, instead he sent me articles on why seams are accepted. He is in the flooring companies back pocket
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Old 02-16-2021, 09:19 PM
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i think we all would like to know the name of floor people.
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Old 02-16-2021, 11:09 PM
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i think we all would like to know the name of floor people.
No, actually I would like to see a photo of these nasty seams.
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  #8  
Old 02-16-2021, 11:25 PM
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Originally Posted by graciegirl View Post
No, actually I would like to see a photo of these nasty seams.
I agree. Need to see a photo of the seams. I have never had carpet installed where I could not see the seams. The important question is, how noticeable are they?
  #9  
Old 02-17-2021, 06:32 AM
BoatRatKat BoatRatKat is offline
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I am dealing with the same exact problem! The installer put in the carpet and ran out of carpet because the measurements had been wrong. He got another piece but the seam ended up being right when you walk into the room and is super obvious...not a good look at all. Everyone agrees it's not right but want to blame each other. I have been on the phone constantly and eventually showed up in person at the business. I think that made progress and they are telling me it will be handled so I'm hoping for the best. Try showing up in person if that's possible. Good luck.
  #10  
Old 02-17-2021, 06:50 AM
ckbenjamin ckbenjamin is offline
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I'm not on anyone's payroll or back pocket. Despicable comment. I spent 35 years selling carpet and flooring. You accept visible seams in your clothing, right? Carpet is nothing more except that a secondary backing has been glue to it for stability. I was told once when I first started selling "Seams are an imperfection and only an act of God will make them disappear". Sounds like your expectations might have been a little high if you were expecting invisibility. As to the person who posted that there's a seam in the walkway because the job wasn't properly calculated...that is the responsibility of whoever did the calculations. Too bad floor covering companies down here don't certify their installers through CFI. If they did, they could advertise that they have master installers available. I'd be willing to pay a premium price for a master installer. BTW...home inspectors have their place but they are not floorcovering inspectors nor will their opinions have any weight in case this issue should go farther.

Further information might be found here..Installation Standards - CRI. You might also be able to contact CRI for a list of independent inspectors in the area fees for which you will be responsible.

Last edited by ckbenjamin; 02-17-2021 at 09:31 AM. Reason: additional comment
  #11  
Old 02-17-2021, 07:40 AM
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Quote:
Originally Posted by quinnpd View Post
Had carpet installed thru out home recently via major floor shop nearby and ended up with visible seams. Flooring Company says seam are ok and accepted and refuse to repair or replace carpet. This is high quality carpet (expensive) so am looking for a flooring specialist or even an attorney that has been used successfully to take on flooring company. Will provide pictures and/or more detail if you PM me
Had that happen when we lived in Pensacola. I took pictures and when the management started arguing, I said take me to the owners home and see if he or her carpet seams are visible. They replaced it.
  #12  
Old 02-17-2021, 08:11 AM
merrymini merrymini is offline
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I have never seen seams in a wall to wall installation, even when I know they are there! They may become obvious with time due to wear but never when new.
  #13  
Old 02-17-2021, 08:15 AM
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Quote:
Originally Posted by ckbenjamin View Post
I'm not on anyone's payroll or back pocket. Despicable comment. I spent 35 years selling carpet and flooring. You accept visible seams in your clothing, right? Carpet is nothing more except that a secondary backing has been glue to it for stability. I was told once when I first started selling "Seams are an imperfection and only an act of God will make them disappear". Sounds like your expectations might have been a little high if you were expecting invisibility. As to the person who posted that there's a seam in the walkway because the job wasn't properly calculated...that is the responsibility of whoever did the calculations. Too bad floor covering companies down here don't certify their installers through CFI. If they did, they could advertise that they have master installers available. I'd be willing to pay a premium price for a master installer.

Further information might be found here..Installation Standards - CRI. You might also be able to contact CRI for a list of independent inspectors in the area fees for which you will be responsible.
I have had carpeting in all of my homes with NO seams showing. Accepting seams is not acceptable. I can't believe you would say that as a carpet salesman.
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Old 02-17-2021, 08:54 AM
Rosie1950 Rosie1950 is offline
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Quote:
Originally Posted by quinnpd View Post
Had carpet installed thru out home recently via major floor shop nearby and ended up with visible seams. Flooring Company says seam are ok and accepted and refuse to repair or replace carpet. This is high quality carpet (expensive) so am looking for a flooring specialist or even an attorney that has been used successfully to take on flooring company. Will provide pictures and/or more detail if you PM me
My uncle is retired. Installed carpeting for years, if seams are showing they will eventually form a peak. This is caused by the glue too hot or not proper glue for the material. Depending on the area and how many angles and cuts sometimes the seams can be recur and stretched. Good luck carpet companies are a bear to deal with. Uncle Tommy’s words not mine.
If you charged it, look at the back of your monthly statement. Most cards have a clause about faulty product law and trying in good faith to rectify, this means continuing to pay on the card. If you have good faith and they do nothing you should not have to pay and the card company will get your money back
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Old 02-17-2021, 09:03 AM
retiredguy123 retiredguy123 is online now
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Quote:
Originally Posted by Rosie1950 View Post
My uncle is retired. Installed carpeting for years, if seams are showing they will eventually form a peak. This is caused by the glue too hot or not proper glue for the material. Depending on the area and how many angles and cuts sometimes the seams can be recur and stretched. Good luck carpet companies are a bear to deal with. Uncle Tommy’s words not mine.
If you charged it, look at the back of your monthly statement. Most cards have a clause about faulty product law and trying in good faith to rectify, this means continuing to pay on the card. If you have good faith and they do nothing you should not have to pay and the card company will get your money back
If you paid with a credit card, you have 60 days from the date of the statement where the charge first appears to dispute the charge with the bank. This is a Federal law and the rules are clearly defined in the law.
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