how about my kitchen ceiling cracking in 2 because the plumber did not secure the gas line to any of the beams. Had 6 contractors using a 6 foot leveler to take measurements before the error was discovered

As long as they are reported, they should eventually be fixed. Our issues were not all fixed before our anniversary date, but eventually everything was done.

We had a custom build. We had many defects corrected before closing. We reported 112 defects ourselves, most within the first seven days of closing. We had a ten-month inspection done, of which 62 defects were reported.

Many of the smaller, less costly issues were quickly corrected.

The major defects were with the cabinets, the windows, the LVP flooring, the millwork, and the tilework.

We were handed off to work directly with the subcontractors. Later, the window subcontractor handed us off to the manufacturer.

Some very unsuccessful repair attempts were made in most of the areas.

We are at the breaking point of maximum frustration, worn out from suffering for more than a year, and with little faith in a satisfactory outcome.

I removed my link to my photos. It wasn't sure how private it was. Trying to figure out how to post pics without a link.

Wowieeeeeeeee!

That is horrendous. I couldn't agree with you more about being pizzed. You either have to go higher up the ladder to a real manager or sorry to say I would lawyer up. On second thought I would lawyer up.

I'm glad you provided pictures. No words could describe what those pictures showed.

Mark me down as a supporter. Not that it would do any good but I am. So many people have problems that they get solved in an instant. Why are they disrespecting you? :censored:

I would send those photos to the home inspector, Frank D'Angelo (352-250-7818), and hire him to schedule a complete home inspection ASAP. He will send his report directly to The Villages. It will be money well spent. In my opinion, that is the best way to get some action. Good luck.

You're probably correct retiredguy but those pictures heated me up quickly. That's abusive. :$:

D'Angelo Inpects Non-cosmetic
 

I did use D'Angelo inspection for my 10 month inspection. He said warranty told him to stop reporting cosmetic defects on the cabinets. D'Angelo Inspections concentrated on inspecting areas I had not already reported to warranty since I had so many; defects like insufficient insulation in attic, cracked stucco, etc.

So it is crucial you report cosmetic defects in your first seven days because even D'Angelo can't help in that regard.

Frank D'Angelo was kind enough to submit the tile issues to warranty, but warranty has backed out of the promise to fix the wall tile issues on my remaining two showers. They will redo most of the shower floor tile, but I've been told by several contractors that destroys the waterproof barrier. I guess I'll have to fork out the $30k to have the showers repaired properly. Meanwhile, the tile has been painful to stand on for over a year.

I think I would take a chance and allow them to repair the floor tiles before I would pay $30K to replace the entire shower floor pan. Take photos after they remove the tiles.

I am so numb from the abuse. If I could sue for pain and suffering, I would. Our first year here was spent inspecting, documenting, scheduling, and being restricted to inside while strangers came in to work on defects and not even fixing them properly.

I hope I haven't hijacked this thread by answering questions addressed to me. I will have start a new one...

Bad repair
 

How many chances do they get? One tile shower floor has been reworked already. One niche four times. Both still look bad. They are not going to fix them properly.

I don't know. Maybe you could ask them to pay you a credit based on a written quote from another contractor. If they refuse, go to small claims court. It may be worth a try.

I've spoken to upper level management and that hasn't helped much.

Seniors vs Crime has helped a bit.

If you know of a lawyer who will go up against The Villages, please provide me that information. I had one and he backed out.

This is beyond disrespect. It's torture. I think it has a lot to do with who you get as a particular sub, who you get as a builder, and who is your corresponding warranty representative. I know of others treated worse than me with the same bad combination.

We have two quotes for $30k for the shower tile . Warranty offered us $1,750 to not fix both showers AND the bad LVP as well. SMH

We asked if another sub could repair the tile and the builder said all the tile contractors all work for all the companies. SMH

Small claims still an option. I was told I'd have a hard time proving the tilework was bad. Max $8k.

Money we’ll spent even if you are an inspector, like me. Often the “powers that be” will scream “conflict of interest” if you inspect your own home. Just sayin’

Warranty item help
 

Let Seniors vs Crime know. They have helped me with warranty issues.

Use goldwingnut to video. He knows the ropes

HaHa!! You obviously know nothing about Richmond where there’s 30+ people trying to get every single home released there.

Just my opinion, but $30K sounds way too high.

What a way to ruin your retirement. Having to chase an issue like this is just wrong and out of line with what I've alway's thought about the way things work around these here parts. I am shocked.

I tried to take a nap before, the most important part of the day other than waking up. I couldn't sleep. I had to go back downstairs and read the entire thread and LOOK AT THOSE PICTURES AGAIN!

You need my N.J. lawyer, he would put his suit of armor on and rip the lungs out of any part of Boss Hog's cover-up, run, lie and deny crew. Unfortunately, he gave up his rights to practice law in Florida & Georgia. The lawyer I have for you comes with no promises other than they seem to be on the ball. Millhorn & Shanawany 13696 US-441 Suite #200 The Villages. 352-205-4707

We met these lawyers during our estate planning but have used them for a few situations similar to yours but not as severe as yours money-wise.

I still think there must be a way for a Knight In Shinning Armor from The Villages to Come Thru For You. Someone, step up with your contacts and knowledge and help this person. Just do it, it will feel great if she prevails.

We are rooting for you. First time I've heard my wife curse since we moved here 6 years ago. She was going from English to Spanish to I don't know what language and I was expecting the bed to levitate. She was like a cross between the chick in the Exorcist barf and Ricky Ricardo.

Don Wiley
 

Don Wiley is great! I already had him video and photograph the construction of my home, including the poorly skilled tile installer. Don pointed out some of the subpar tilework, LVP flooring, stucco, and a crooked wall during construction. The entire LVP floor was replaced before closing. At closing it was found to be badly scratched across all the main walking areas. I have consulted with Don when I had warranty troubles and he agrees that warranty has switched to an "ignore them and they'll go away policy." He said to threaten legal action, but he did not have a lawyer referral for me.

They are large showers, one is 8'4" long by 3'5". The other is L shaped 7'2" by 5'10" and needs new glass panel. I have two similar estimates. It's actually $26K for the two showers and $6K for the tub bath so $32K for all three. The tub bath has been worked on several times after we accepted the sixth replacement tub with a flaw we thought wasn't too bad. The tub bath tile is probably now mostly within tolerance with the exception of the horrible grout job.

Word of advice, check the depth of garden areas for drainage issues so you are aware of issues (not that developer would fix them though). They put many inches of pine needles down so it is easy to overlook how the storm water will run off. Villas in particular can be a problem once all the "dust settles".

The pine needles are good for more than one year if you are not too picky so you may miss issues.

Warrenty only covers your lawn for 30 days. You may want to make sure you check run off (course if there is no rain you are out of luck... do a rain dance). I just had to raise up a garden bed to avoid standing water. 29 bags of top soil in an 8 x 4' area. Issue was covered with pine needles when I first moved in. No gutters on my neighbors house so all run off ends up against my house. No proper contouring to have rain water go equally between the houses. Wish I had known to watch for that within the 30 days. What water I did see stand the TV said they only address standing water lasting 48 hours. Problem is water doesn't "stand" for 48 but soil never fully dries out. Zone 2 sprinklers keep drout out of front yard and at the same time over waters side shaded yard contributing to the constant dampness issues.

In a perfect world the developer should have had full sun on one zone and shade side yard on another. Not sure they would even address a basic sprinkler design issue while under the 30 day yard warranty... very doubtful.

Thanks so much for the lawyer info - I'll check them out.

I also gratefully appreciate the empathy. I don't dare show you all of my photos as I don't think you'd survive that. You should have seen the before photos! We had over 400 cabinet defects. I heard a rumor someone reported 1,000.

Not Very Helpful
 

Frank D"Angelo doesn't regularly do the inspection himself anymore, his two sons do. They will not report cosmetic issues unless you are having the inspection the first seven days. In fact, they will tell you they focus on reporting what they know the villages will fix, it's a builder-grade house, and you're paying for the lifestyle.
Good luck finding a lawyer to take on the villages. I found a great one - let me know if you want to pay his $20,000 retainer and $600/hr fee and I'll give you his name.

Yes
 

Oh yeah maybe take your walk on you street & pick them up. I think I had 4 nails in tires when new housing in our area

Wow always thought they were better than this

Your criticism is duly noted.

What a sad situation to be faced with in your best retirement days. We never had to deal with that quality workmanship north of 466A and I have to admit, we would buy a preowned in this area before we would ever consider the “new” builds. We wish you luck in managing all the issues with your house… it hardly sounds like a home at this point.

When YOU are Paying for an Inspection, You are the Boss
 

It doesn't matter. I got a good second inspection report and the warranty department ignored that as well.

I contacted Morgan & Morgan and they took forever to contact me back and then they put me in the same survey I already filled out. I called them back and the person barely spoke English so I hung up. I was warned against using them.

If you do decide to hire a contractor to redo the tiles, you may want to consider a different type of wall and floor surface, such as solid panels. It may even be possible to install wall panels over the existing tile. Personally, I have never liked ceramic tile in a shower.

I also hate tile and grout. It's why we got LVP flooring. The shower is pretty big (too big for pan) and tile is all they do for the build apparently. Our tile is porcelain, but had a lot of defects and doesn't cut well. I may see if someone can doTadelakt or maybe I can teach myself with a YouTube video LOL.

We have been in constant contact with warranty and subs. Cabinets and windows are mostly supply chain issue (besides poor quality). About six windows and six cabinet doors were replaced and the replacements were all also defective. A lot of people having the same problems with the windows and cabinets so they say six months blah blah blah.

Timberwood the cabinet installer was great and finally fixed installation defects. Cabinet manufacturer is still messing with us and wanted to hold a training session in my house for outside vendors to show them how to repair the cabinet finish. Timberwood backed me up and said no to the outsiders. The finish guy was due at my house in June but he "got Covid". So now it's in a few weeks. We are trying everything we can for resolution.

When asked to document every cabinet defect, it took us an entire week to empty, inspect, photograph, and provide drawings of each defect. Both the installer and cabinet rep spent four and a half hours at our house going over the 400+ defects and deciding who's defect it was. This is just one small example of time-consuming stuff we've had to deal with.

The builder has never wanted to make the sub redo the tile properly for some reason. They had wanted to rip apart all three bathrooms at the same time but we have three people living here and said we needed two functioning bathrooms at the same time. We also said they should fix the one properly before moving on to the next and that hasn't happened.

I have an email from a tile place that says you can't just replace the shower floor tile. I spoke with a certified tile expert, and as a last resort I might pay him the $2k he wants for inspection report and use that in small claims court.

As for Morgan and Morgan, the lawyer who almost took my case told me to consult with them. I knew they were injury lawyers. Maybe he figures I've suffered - LOL. I think they do class action, but I haven't considered that at all, but maybe someone else has started one. I know some people having similar issues have mentioned it.

I have been told that even if you are awarded a settlement in small claims court they will not help you in collecting the money and often it is a useless pursuit. Maybe someone else has more info about this. I have no personal experience.

Actually I just found this:
When & How Can You Collect Your Small Claims Case Money | Nolo

Tire Insurance?
 

Tire insurance.... is that an addendum you get on auto coverage?

I think it is insurance you can get when you buy new tires. It's called road hazard insurance.