[gatherer47]

With all the negativity here concerning Comcast[much of it deserved]I'd like to point out a positive about Comcast.I sent an email to Comcast's Debbie Brainard to have a program specialist call me concerning their MLB Extra Innings baseball package.I was promptly contacted and given an answer to my question.It wasn't the answer I wanted but such is life.An hour later the same rep called me back and apologized for giving me the wrong information previously.This time I got the answer I was hoping for earlier.So I was very satisfied and feel they do care about their customers.

[rn1tv]

gatherer47, I just had a similar experience. I contacted Debbie after problems with an upgrade installation and am so pleased with the response I received. Not only did the send a knowledgeable, professional rep to correct the problem, I have received several calls to follow up which included the new manager in Leesburg. The local people are excellent to deal with; it's ashamed we are expected to deal with their call center which is completely useless.

[Whatever]

So, how does one get in touch with Debbie Brainard without having to dial that all important 800 # which gets you to the Phillipines.

[Skip2MySue]

Originally Posted by Whatever

So, how does one get in touch with Debbie Brainard without having to dial that all important 800 # which gets you to the Phillipines.

Yes, please, please, please...... share that valuable information. P.S. I love their new upgraded remote control.
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[dbussone]

Report issues to: Debbie_Brainard@cable.comcast.com

[Radioman41]

I was being charged rental for a modem I owned. Numerous calls to customer service didn't resolve the problem. One email to Debbie resulted in a phone call the next day and full credit for the rental fees.

[rn1tv]

Also, Debbie Brainard's phone # is 904-256-1800.
Skip2MySue, I just got the voice activated remote and love it they do everything and are amazing! I also upgraded to the premier triple play and with a 2 yr. contract, it was only 9 cents more a month than I was paying and I got a lot more. I have no problem with the 2 yr. contract as I have been with Comcast forever and with the proper contacts, I think I am getting the best service and deal offered.

[pooh]

Originally Posted by rn1tv

Also, Debbie Brainard's phone # is 904-256-1800.
Skip2MySue, I just got the voice activated remote and love it they do everything and are amazing! I also upgraded to the premier triple play and with a 2 yr. contract, it was only 9 cents more a month than I was paying and I got a lot more. I have no problem with the 2 yr. contract as I have been with Comcast forever and with the proper contacts, I think I am getting the best service and deal offered.

Question about the new remote.....did you go to Leesburg to get it? The commercial with the Minions is adorable..

[simpkinp]

Xfinity has great apps in the App Store. Love the remote control, TV to Go and the WiFi finder. Very happy here, have had Comcast for 8 years now. Just miss Bright House private channel with the new all day. Comcast has VNN, ugh

[Skip2MySue]

Originally Posted by rn1tv

Also, Debbie Brainard's phone # is 904-256-1800.
Skip2MySue, I just got the voice activated remote and love it they do everything and are amazing! I also upgraded to the premier triple play and with a 2 yr. contract, it was only 9 cents more a month than I was paying and I got a lot more. I have no problem with the 2 yr. contract as I have been with Comcast forever and with the proper contacts, I think I am getting the best service and deal offered.

Thanks RN1TV for the info. I also got the 2 yr. plan with the triple play which locks in my rate (although I wish it were cheaper). Easy upgrade as they shipped me the stuff and as inept as I am I was able to make the changeover on 2 TV's and it worked the first time I set it up!!!!!!! Then returned the old gear to the Comcast store on 441 at my leisure.
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