Talk of The Villages Florida
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Talk of The Villages Florida (https://www.talkofthevillages.com/forums/)
-   The Villages, Florida, General Discussion (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/)
-   -   Samsung refrigerator ice maker problems (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/samsung-refrigerator-ice-maker-problems-328417/)

Travelhunter123 01-22-2022 07:46 AM
Quote:
Originally Posted by EdFNJ (Post 2052047)
I fixed mine myself. Wasn't worth fighting with them. Cost me $200 and it has worked flawlessly for over almost 2 years. There is a "Samsung upgrade kit" from one of the online parts dealers (PartsDR) plus you need to buy some special calking which I got off eBay for 1/2 the usual price . The upgrade kit included a new computer board programmed to modify the defrost cycle and about 4 other "upgraded" parts. The Samsung techs (just some local yokels from around here) they send out don't have a clue. They replace (wrong) parts and it never gets fixed. If you want to fight with them and get aggravated for months you might get a refund. I was on that Facebook group dealing with the issue and any time I posted a suggestion on how to fix it or what to tell the useless technician they deleted the post. I think I still have some of their expensive calking in a drawer if needed but without replacing all the upgraded parts the problem will happen over and over. Bottom line after almost 3 years of aggravation I fixed it myself and it's been perfect for 2+ years.

This is a SIMILAR kit. There is one for each model. DA82-02642A - Samsung Ice Maker Service Kit | Parts Dr
Thanks I’ll try this

BlkBlt6 01-22-2022 07:53 AM
My Whirlpool, five years old, just died. Was it the compressor/morter? I don’t know. I just bought and LG.

Speedie 01-22-2022 08:04 AM
Quote:
Originally Posted by Petersweeney (Post 2052091)
Temporary fix I have been doing to my 4 yo Sammy as posted in last months ice maker post….usually lasts a few months …..take ice cube holder out (if you can) and put in 2 coffee mugs with steaming hot water inside ice maker for 15 minutes- repeat if necessary- you don’t have to leave doors open or defrost whole fudge…works to clear all stuck ice!!!
Be careful with the hot boiling water when you put mugs in fridge….
I use a hair dryer to melt the ice inside the icemaker.

Put exterior silicone caulk along the bottom of the ice cube tray box to seal the gap.

Works better but still needs ice thawed out about every 3 months

Enjoy made in China yet??

OhioBuckeye 01-22-2022 08:14 AM
Ohiobuckeye
 
Lately why does it sound like there’s so many problems with Ice Makers? Aren’t there any good refrigerators?

JohnnyT 01-22-2022 08:53 AM
Samsung Refrig Service Bulletin Ice Maker not working.
 
1 Attachment(s)
See attached file of a Samsung Refrigerator Service Bulletin. I followed the instructions and serviced my refrig. Corning silicone is expensive, other parts are inexpensive. I used a steamer to defrost the ice maker. Never had any additional issues.

jbrown132 01-22-2022 09:08 AM
Quote:
Originally Posted by Bjeanj (Post 2051938)
Yep. We had that problem last year, along with failure to maintain correct temperature. Had to go through about four service calls before they declared it unrepairable. Under warranty so got a new fridge. If we’d had the option we would have chosen a different brand.

About three weeks ago, the ice maker on the new fridge iced up. Again. Repairman ordered a new icemaker and said to keep the doors open to defrost naturally. So fed up with Samsung brand! Doesn’t matter if under warranty. What a pain in the rear!
Several years ago I bought an Electrolux refrigerator with an ice maker problem. They had to replace the refrigerator not once but twice. I think these companies are way over engineering these ice makers.

bionorse1 01-22-2022 09:22 AM
Ice maker
 
Quote:
Originally Posted by jalduino (Post 2051933)
Anyone with a Samsung refrigerator that is out of warranty and that is having trouble with their icemaker, do not call for and pay for parts and repair. There is a pending class action lawsuit against Samsung. Call Samsung at 800 726 7864 or 866 427 7074. Have your model and serial numbers available (located on inside door frame). They have a contract with Asurian. They will fix it for free. Ours was just fixed and is working great. Good luck!
Check out the Samsung Facebook ice maker page.
Tips on how to get your refrigerator replaced.

EdFNJ 01-22-2022 09:39 AM
This kit FOR SAMSUCKS ONLY (there are different kits for many Samsucks modela so check first) DA82-02642A - Samsung Ice Maker Service Kit | Parts Dr PLUS a tube of Dow Corning 3140 RTV (get it off eBay it's expensive ) will fix your Samsung ice cube dispensers if you are willing to spend about $200 and DIY.
Here's a video how-to: DA82-02642A - Samsung Ice Maker Service Kit | Parts Dr Note that this video does NOT show the DOW 3140 sealant but it is a must to complete the job. It gets applies all around the outside of the icemaker where it meets the inside of the fridge. Test the seal by shining a bright light outside the icemaker and make sure there is no light leakage inside the removed ice maker holder. Do it first BEFORE applying the sealant so you will see where all the warm air from the fridge is leaking in to the ice section. JUST SEALING will not fix it. You need the new controller board to adjust the defrost cycle plus the other parts that have been updated.

Edit: This is the proper sealant: Samsung DA81-05595A A/S-EPOXY Sealant Dow Corning 3140 RTV 100ml RF28HMEDBSR 612058378637 | eBay

Carolyn101 01-22-2022 10:15 AM
I went to the FB group. SAMSUNG RECALL, and got a refund on my fridge which was 7 years old. After several attempts at repairs, they finally relented and gave me my refund

EdFNJ 01-22-2022 10:24 AM
Quote:
Originally Posted by Carolyn101 (Post 2052181)
I went to the FB group. SAMSUNG RECALL, and got a refund on my fridge which was 7 years old. After several attempts at repairs, they finally relented and gave me my refund
Hey !! Welcome !! Where have you been for 7 1/2 years?

:welcome:

Cyndee@twc.com 01-22-2022 10:35 AM
samsung ice maker
 
Quote:
Originally Posted by jalduino (Post 2051933)
Anyone with a Samsung refrigerator that is out of warranty and that is having trouble with their icemaker, do not call for and pay for parts and repair. There is a pending class action lawsuit against Samsung. Call Samsung at 800 726 7864 or 866 427 7074. Have your model and serial numbers available (located on inside door frame). They have a contract with Asurian. They will fix it for free. Ours was just fixed and is working great. Good luck!
I called them, they sent a repairman. he replaced the ice maker completely NO CHARGE our friend had the same problem out of warranty i gave them the number and same thing repairman came and replaced the complete ice maker unit FREE

sswitenki 01-22-2022 11:41 AM
I got sick of mine freezing up all the time. I used a hair dryer with long nozzle to reach as far back as possible to melt the ice. It worked for a few months at a time but got sick of the problem. We bought LG and love it.

pattik 01-22-2022 12:04 PM
Quote:
Originally Posted by jalduino (Post 2051933)
Anyone with a Samsung refrigerator that is out of warranty and that is having trouble with their icemaker, do not call for and pay for parts and repair. There is a pending class action lawsuit against Samsung. Call Samsung at 800 726 7864 or 866 427 7074. Have your model and serial numbers available (located on inside door frame). They have a contract with Asurian. They will fix it for free. Ours was just fixed and is working great. Good luck!
We had the same experience, had our Samsung ice maker serviced, at no charge, last February and haven't had an issues since.
Has anyone had problems with the 'pantry drawer' freezing up in the Samsung refrigerator? At the same time we had the ice maker serviced we also had the 'pantry drawer' serviced and still have issues. Behind the 'pantry drawer' is a drain that leaks and we end up with water and sheets of ice under the drawer. When the drawer gets difficult to open we know it's time to remove the drawer, chop the ice and dry up the water. This happens every few weeks.

clwahlstrom 01-22-2022 12:18 PM
[I just called the number and there’s so much BS to go through, as I explained what was happening to my icemaker, it said it was out of warranty and there were no service people in our area anyway.

tedquick 01-22-2022 01:41 PM
Quote:
Originally Posted by clwahlstrom (Post 2052257)
[I just called the number and there’s so much BS to go through, as I explained what was happening to my icemaker, it said it was out of warranty and there were no service people in our area anyway.
Now yours is an interesting post because at 11:18 this morning I made a call to the 800# and after a 21 minute call it was left that UBreakIFix will call me in the next 24-48 hours for a free fix. If they don't call me I am to call them. My Samsung is right at 8 years old and we replaced the icemaker 3 or 4 years ago because of the above mentioned problems which recurred shortly after the replacement. Time will tell if it actually happens but I have a reasonable degree of optimism. I called them today only because of the OP's original post so a big Thank You to the OP.


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