[Susanorn]

Looking for other Villagers with a Samsung side-by-side refrigerator Model # RS25J500DSR/AA, in which icons on display panel do NOT light up, but user guide states they should. Please send a private message. Thank you

[vintageogauge]

If you don't find anyone here try joining a Samsung Forum Group there will be lots of info there. I join these type of forums every time I need advice be it appliances, HVAC, cars, laws mowers, just about anything.

[EdFNJ]

I have a Samsucks side-by-side and had numerous freezer/ice issues. Had Samsuck out numerous times, worthless. I joined a group which suggested filing small claims court case since it is a known issue and 20 other legal actions but didn't want to go that route as my retired time is worth more than that. After Googling for 4 months decided to invest $200 and repair it myself (computer circuit board, ice maker box, insulation, drain tube and 2 other things and it has been 100% flawless ever since. ANYWAY, Google can be your friend. Various suggestions I found, all may not be for your model (if none work you will need to call 1-800-SAMSUNG or if it is out of warranty and you are handy you can replace the panel yourself (not hard).

Various suggestions from Google search:

Reboot it ..... try UNPLUGGING it for 1-2 minutes. Maybe it's running Windows Millenium.

Also (if buttons are labeled):
To reset your Samsung refrigerator control panel, simply press the Power Cool and Power Freeze buttons at the same time, and hold for about 10 seconds until you see the numbers on the display reset.

Press the "Ice Hold" button down for three seconds to turn off the child-lock. The buttons on the display panel will not function while the child-lock is on.

Hold down "Energy Saving" and "Lighting" buttons simultaneously for 10 seconds (or top left & right buttons). Display panel returns immediately

hold the top left and top right soft touch buttons on the screen itself (which I think is the power save and the lighting buttons) and held for about 8 - 10 secs and it reset.

[eremite06]

I replaced the ice maker to no avail. Buying bags of ice now. There's a class action lawsuit pending on these Samsungs.

[Laurawilcox]

I have had nothing but bad luck with our Samsung. Not that one issue in particular though. Guess it shows I shouldn’t buy a fridge from an electronic company.

[EdFNJ]

Originally Posted by eremite06

I replaced the ice maker to no avail. Buying bags of ice now. There's a class action lawsuit pending on these Samsungs.

I gave up on Sumsuck and fixed it myself.

This: Samsung DA81-05595A A/S-EPOXY Sealant Dow Corning 3140 RTV 100ml RF28HMEDBSR 612058378637 | eBay

and this: DA82-02642A - Samsung Ice Maker Service Kit | Parts Dr

Fixed it 100% and it has worked flawlessly ever since (about 7 months now after 3 years of hell). These are all "updated" parts and likely not what you have in your freezer including the replacement icemaker you purchased. Easy install, you just need to empty and shut off your refrig to let the sealant dry for 24htrs.

[Edjkoz]

Many problems with Samsung. Suggest you join the Facebook group Samsung Refrigerator Recall USA Now. A lot of helpful info and guidance

[bimmertl]

Originally Posted by eremite06

I replaced the ice maker to no avail. Buying bags of ice now. There's a class action lawsuit pending on these Samsungs.

Did the same thing. After two years of doing that, the entire unit just shut down. Figured most likely the mother board, but with the ice maker already shot, why bother. So just replaced it. It was just over 5 years old at the time.

Garbage product.