The problem with them not speaking English is that you can’t communicate with them. I suppose you could find out what they speak and have your phone translate into that language. It never hurts to get to know them, and what their story is. I know it is frustrating, but I was born in a European country and my family (political refugees) and legal immigrants, felt the difficulty of not understanding the people or the culture.

No wonder you're so confused. We've been primarily Land Use Law and Regulatory schemes. Admittedly, not your bailiwick.

As for Torts, if I needed someone in that area, there are plenty of billboards with young, good looking blonde female lawyers. I'm going with the billboards.