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No standard business practice
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Did you mean to say if you were told you COULD NOT change the date? “You could changed the date”, makes no sense.
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Our standard rental agreement states no refunds unless we were able to rent the time slot to another party. We had cancellations for the entire winter season. We decided the right thing to do was give everyone a full refund. It just seemed wrong to keep the funds in this circumstance. One renter from Canada really needed the funds to assist one of their children that had a business struggling due to Covid-19. There is something to be said for doing the right thing!
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The Villages Hometown Management rents out homes that have been put in their portfolio of homes to rent. You can rent all year long, monthly, etc. I did that for years before I finally bought. We were never on a 'lifestyle visit'.
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OP, from your post it sounds like you are referring to a friend of yours who had a vacation home rented from Hometown Rentals. If you haven’t already done so, I would suggest you contact Hometown Rentals direct and get the information regarding their rental policy during the pandemic. Legally they may have no obligation to refund your friends money but perhaps they may allow (given the situation) to change his arrival date and come to The Villages at a later date. These are confusing “times”. Good luck with trying to help your friend.
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Travel insurance is inexpensive and would refund almost all of the funds
Did the Villages suggest this? |
Keep$, refund$, or offer change of dates?
LOTs of potential variables need to be considered here.
We have a house and use a management company to handle it. In our case, the management company received requests to cancel due to covid. Our company asked us how we wanted to handle this. We believe in the Golden Rule and said to give them their money back. Hopefully, they will appreciate this and re-book when they can and recomend our property in the future. |
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