There are many problems. First of all they have older patients. Older patients are more likely to die. Obvious but people tend not to see reality. Also, reading these posts they seem to have too much time to complain. Another problem, most are on medicare where the financial compensation is far below market. Read that as money.

I confess I am the average villages age. So far I've not forgotten what it is, was like,
to put up with unreasonable criticism.

Perhaps, ALL should post good as well as bad experiences.

Medical staff. What I did for a living at worst someone lost a few dollars. Imagine you have 15 minutes on average to access a person separate truth from fiction. Lie
could be part of it but people tend to deny from doctors as well as themselves REALITY.

Took my wife there once and some doctor spent 10 minutes giving her heck telling her she shouldn’t be in the emergency room. Left and took her to Leesburg where they found a massive infection in her intestines. Said it was a good thing she came in when she did or she could have died. Since then It’s either Leesburg or Ocala.

Build it and they will come. If you want to improve your hospital, you need to attract good doctors and care staff. They will be younger and need good schools for their children. The villages need to attract some youth or be stuck in a rut. They won’t come for the money or patient load.

Have lived in Long Island and used some of their very large hospital I can say they are not the best having had first hand experience with two of the largest hospitals in NY these facilities need to have much safe and better care for their patients especially during covid 19 in their ER which I cannot say anything at all good were a lot of people got infected during March of 2020

The Villages Hospital
 

The statement at the beginning of this quote is not accurate. I have used The Villages Hospital twice since living in the Villages. On both occasions, they accepted my Highmark coverage.

Then after reading this today, I contacted my Highmark agent and was told that both UF Leesburg and UF The Villages accept the "Blues".

Don't rely on what people say - check it out yourself! My two cents.

It has been this way for 12 years I’ve lived here. Waterman is a great place. Also Shands of course. Ocala hospital for heart is great as well as their emergency room on 466A. I also like Orlando health they have a hospital in clermont about 30 miles from here. The reason why I don’t have advantage insurance as a supplement. I need to be able to pick my own doctors

TVRH over Leesburg
 

My wife had to say at both at different times and it was pre-takeover pre-pandemic.

Her preference is clearly TVRH (2xs) over Leesburg (once was enough never again).

Leesburg was a horrible experience for her and me compared to TV.

1st intake, even though contacted by EMS, doctor and diagnostic center they screwed up the paperwork for a life death crisis designated response for over four hours. We were told Leesburg was closest to deal with the life threatening issue and she shouldn't go to TV hospital as it was too far (minutes difference 10 maybe?)

Never again.

The doctors seeing her were never the same and never spoke to us - only the nurses and only when I constantly asked. The information provided was consistently wrong. At least they didn't kill her.

Discharge was horrible and again the doctor listed never saw her and was in a different state not Florida. Could never reach them. She needed a prescription and was not provided it on discharge.
Not until I we spoke to her doctor in the Villages health system did she get the proper follow-up continuing care.

Don't know if anything has recently changed but we will avoid Leesburg like the plague and only go to the villages hospital.

For those who wish for a "5 star hospital ambience" go to the Villages. For the good treatment DO NOT

As with all hospitals, the Villages Hospital Emergency room has to see All Patients that come. Many people of surrounding communities with no health insurance use the Villages emergency room as their personal physician, especially on week-ends and hollidays. You will see many sick children, drug abusers, heavy smokers, alchoholics, etc. They cannot be bypassed for villagers who really have an emergency. I and my spouse have had great care at the villages hospital, but even I would not go to the Villages Hospital ER on a weekend or holliday (by choice, of course):.

Just my humble opinion

I was sent to TV hospital by Urgent care as my appendix was about to burst. My daughter and I waited in ER for 5 hours. Diabetics were waiting so long another customer had to ask the help for something for them. I was tired of waiting so told the staff I was leaving but she said, oh the results sent from urgent care are pretty serious, you'll just have to come back. I said if it's so serious, why did I have to wait 5 hours.
Second time I had bad asthma attack with congestion, was gasping for air and could not sit down. Volunteer gave me oxygen after an hour but waited still 3 more hours for help. Dr gave me two breathing treatments and wanted to go a 3rd but I told him no, need the shot. He did and I left mad still gasping for air.
Had appendix out there and care was great!!!!
Elderly mom there due to fall and they gave her morphine. We had a fit as she was hurt but not in pain

TVH Vs. Leesburg Hosp.
 

Having had major surgeries at both of the above I found Leesburg to be far superior to the Nursing and overall general care that I received at TVH. The food was better as well and we had choices, not so at TVH. Luckily I had the same surgeon at both, (Dr. Han), and that was the most important factor of all.

Thank you, Jayhawk! People should go to one of the many urgent care places for anything less than an EMERGENCY, meaning: heart attack or any injury or illness that is life threatening. Period! Unfortunately, under our laws, ERs are not allowed to tell people they should go to an Urgent care. Therefore, they can get over-crowded with people who shouldn't be there in there first place.

I went to the TV hosp three weeks ago, with chest pains. At the ER, received instant care, EKG, blood etc. The bad part, after determining I was not having a serious heart attack, I was in the ER from 11PM until 10AM the following day, sleeping on a chair is not very comfortable, at 10AM I was brought to the cardiac ward. The Dr determined that I needed a stent, had a blockage. They did the procedure by 5PM. The ER was not a good experience, mainly due to no rooms available due to Covid. Once I got to the wards the care was excellent, the Dr was very capable, and the nursing and staff very professional, and provided great care. Have no complaints but with the ER wait.

I’ve had surgery there and I’m still breathing. No complaints. However, I spent time there with a friend, pre-pandemic. I was appalled to see a nurse adjusting her IV that was leaking blood while not wearing gloves. When I questioned this she responded with, “she doesn’t have any tattoos, so she’s safe”! What about the nurse?!! Practices such as this are partially responsible for high infection rates.

Yep. Exactly.

" the sorting of patients (as in an emergency room) according to the urgency of their need for care"

Triage | Definition of Triage by Merriam-Webster

Care isTERRIBLE! My dad was in the ER multiple times and passed away there. He was having a myasthenia gravis crisis” and waited over 4 hrs to be seen. I was unable to convince anyone to at least provide a bed for my dad to lay down. (In a MG crisis , he was unable to sit up). My sister and finally moved the lobby furniture around to create a spot for dad - it was ridiculous ! Health care is the major issue we have with deciding whether we should move to the Villages full time! What is the problem???

Check the Medicare ratings and you will see the statistics. In particular note incorrect treatment for sepsis in TVRH vs neighboring hospitals.

The ratings are from statistics hospitals are required to collect not patients opinions.

I agree....spoke to a nurse in EMR she told me don’t go there because they are so under staff they just keep up

TV Hospital Rating
 

I can tell you why they have had a low rating. The medical mistakes and errors with surgeries has been high. My husband went with a painful lump that had a mesh hernia repair years ago in Chicago. They did a ultra sound and told him he did not have a hernia. He went to Shands and was told yes, the mesh had gave way and he did have a hernia that was in need of repair. So how can two medical facilities come up with different conclusions? It is the skill of the doctors. The Villages Hospital doesn't have a good record. Two neighbors that I know went in for simple procedures and came out with problems. A person down the street went in for a colonoscopy and at TV they perforated the bowel. He developed sepsis after the colonoscopy. My other neighbor had a foot surgery and they made a medical error. The woman could not walk and need two more corrective surgeries to correct the original surgery at TV. Dr. Lora Thaxton from TV Hospital came to work drunk and her medical license had to be restricted. At this point as long as we are able to drive we will go to Orlando or Gainesville or Mayo if we need surgery. I like the doctor we have at TV health. However, we never get to see him. Everytime we call for an appointment they send us to a physician assistant and the physician assistant has made mistakes with us in diagnosing problems. I was told I had arthritis in my knee after an x-ray and was sent to physical therapy. The pain was horrible so bad I couldn't sleep and it got worse with physical therapy. I ended up going to Shands and I actually had swelling in the bone marrow which was due to an osteochondral defect. The physical therapy made it worse. I was told to not move or put any pressure on it until the bone could heal. I was off it for 8 weeks. My knee was saved and the Dr. at Shands said if I would have continued to push it I would have had to have a knee replacement. So that was missed and possibly made worse by seeing a physician's assistant here at TV because I could not get an appointment with my doctor. I was assured by the specialist who reviewed the x-ray there was no arthritis and they ordered an MRI which should have been done at TV. At this point I have a primary care in Gainesville and a primary care doctor in TV. If I have a cold or a simple issue I go to the Villages. If it is something that is serious I go to Gainesville or Orlando. No one wants to drive an hour to the doctors when they are sick. But when there is a real problem here I, given our experience I don't trust the care.

Not a fan
 

I had to seek medical attention about 3 years ago. Went to Urgent Care and then sent to TVRH. I though I had a bowel obstruction. Upon arrival, I gave my medical info. So far, so good. Then I was directed to sit down until I was called. I waited about 20 minutes and was called into triage where they did the basics, including put an IV in. I thought...wow.....I’m getting care really quickly. NOT! I was sent back to the waiting room to spend 5 more hours waiting. Now, given the amount of time I’ve heard others have had to wait, this wasn’t bad. I don’t like that they put an IV in you and then make you wait. It’s like they are trapping you there. I think they should take vitals, listen to your complaint and then send you to wait. Put the IV in when you go into a room. It wasn’t necessarily the time I spent in the waiting room, it was what I saw while I was waiting.

There were probably 10 people waiting and more coming in. I saw a man and his wife come through the door, he was bent over, barely able to walk. He managed to get to the interviewer to give his info, all while looking like he was going to pass out, clearly in an excruciating amount of pain. They made him sit there and to give his info. He said he was going to be sick....they got him a pan. He then was told to go sit in the waiting room. This poor man started throwing up. They then brought him into a room off the waiting room, not in the ER though. He lay down in severe pain. They then closed the door, so I don’t know what they did for him after that. I do know he had kidney stones.....I overheard him say that upon his arrival.

I used to work in the ER registration desk at my Local hospital. If someone came in, in the shape that I saw this man in, the staff in the registration area would have gotten the poor man a wheelchair. There was nobody even in the room that offered this man any assistance. It made me very uncomfortable watching him struggle so. It’s a hospital....my expectation would be that someone would be there to help patients who couldn’t walk into the ER. In the hospital I worked at, there were always wheel chairs by the door to assist patients if needed.

There was also a lady who was clearly pregnant, and had been waiting for a long time to be seen. There was a worker lady going around the waiting room asking people if they needed anything, water...a blanket. The pregnant lady asked when she was going to be seen and the worker said when it was her turn. The pregnant lady sat and cried. My heart broke for her too.

I know waiting to get into the ER is common, but it’s so hard to watch people hurt and not get immediate help. As for my care, I was put on a gurney in the hall for hours until a room opened up. My care was good, everyone pleasant. I spent about 8 hours at the hospital and was discharged.

Thank you for bringing to our attention that TV hospital is CMS rated 1 star.

1 star is deplorable.

The health outcomes of 1 star hospitals are just awful.

Arguments about how the ED is full on weekends doesn’t cut it - 3, 4 and 5 star hospitals get full on weekends too!

We are looking at TV as a potential retirement community.

1 star hospital is a lousy selling point and we will need to look at this much more closely.

A patient’s chance of death is much higher at a 1 star hospital versus a 3 or higher rated hospital. driving 50miles to a decent hospital isn’t always an option. I know this.

I unfortunately agree with the low rating as a one time patient. Unconscionable how they could be okay with such poor standards.

there are several factors @ play here. 1st being so many other 'better' facilities are so far away, they would never be considered a source for an er emergency. mayo is like 3 hrs away with good traffic, & i needed someone 'now.' all i can say is i was lucky. i had a serious issue going on & villages hosp., believe it or not, gave me excellent care. it had to be almost 3am when i had this problem & having heard great things about leesburg, i DID consider it, but the online page said it was an hour&half wait to be seen. Vil Hosp., was 15mins. i waited all of 10 mins to be seen, & the nurse @ the desk kept checking to see if i was ok. once inside i had a team of people, 1 dr. @ 1st, then 20mins later i was seen by TWO more. the staff was helpful & NICE, & never spoke down to me or treated me as another piece of cattle. another note: i'm not in the habit of using an er, unless it is a true emergency, ...i'm sorry you had a bad experience, i hope you were eventually able to seek care

The only complainers I see here all appear to have survived. Maybe if they had to go 50 or 100 miles to whatever they consider to be a "better" facility, they wouldn't be here to criticize.

:icon_wink:

If you were a Black nurse or a Black physician would you want to come to a community where people seemingly think it is great that this is a "too white " community? Frankly my feeling would be let the racists die if they think that way about POC. Not good enough to live with you then don't turn to me to help you. It is amazing how no matter what the topic some KKKommenters still fly their flag without embarrassment.

Negative of The Villages: Too white, not a great place for minorities of any kind.

Neils : Those are the positives. Any negatives?
Golfing Eagle :bigbow::bigbow::bigbow:
thumbs up by : Pedrocarrasco01@yahoo.com, stan the man

I am really looking forward to the complaints written by all the non-survivors. Thanks for a smile.

On topic, the CMS ratings are what they are, and TVRH is terrible in those ratings. THe methodology is available online as well as the exact criteria being used Only 5% of all hospitals received the lowest 1 star rating. And TVRH accomplished the double feat of getting a one star rating in "overall rating" and separately in "patient survey rating" in Jan 2021. The CMS website indicates data was updated on Jan 27,2021 but I don't see when the data was collected [didn't dig deeply] By the way, Shands which often gets praise here is a two star hospital. Leesburg is also a two star.

You sound like you work for The Villages or are associated with them. You keep bashing anyone who brings up factual statistics, or their personal experiences, as chronic complainers who don't want to be happy.

I know there are some that think like that but I like to believe that the majority of us do not.

I agree with you. But I think that the casual white nationalistic material which people post here speaks to a problem where racism is just part of their everyday thought and speech. While I'm not on a quixotic mission to stamp out racism, I do shine a light on it when I read it, not because it will change the thinking of those that post such garbage, but hopefully it will drive them back behind the refrigerator with the other cockroaches. If posters think twice about writing, or supporting racist material then at least it may not be part of our discussions.

Excellent, thank you for clarifying.

Sorry, I don't. And the chronic complainers ARE happy, when they are complaining.

:1rotfl:

If a physician ever told me if I wake up and find myself at TV hospital, take a taxi out of there, I would have to question, what are they doing to make it better? I’ve been a patient there, my husband in ER several times and we have always gotten good care. The nurses on the floor have been extraordinary. No complaints here.

When I moved here 12 years ago, my primary physician, who was excellent, was with the Villages Health. However, several years later, the Villages Health sent out a letter saying if you were Medicare age, the system would only accept their Medicare advantage plan.
My husband and I decided to switch health systems and our primary care physician is in Tavares and associated with Advent Health Waterman. Advent Health is non profit. We have had excellent care.
The first week in January we were sent an email from Advent Health to schedule an appointment online for the Covid-19 vaccine. It was easy and now we have completed both vaccinations.
The Villages Health called us back a couple of years after we left their system reversing their decision, but we decided not to return.

[QUOTE=beachgirl;1905523]When I moved here 12 years ago, my primary physician, who was excellent, was with the Villages Health. However, several years later, the Villages Health sent out a letter saying if you were Medicare age, the system would only accept their Medicare advantage plan.
My husband and I decided to switch health systems and our primary care physician is in Tavares and associated with Advent Health Waterman. Advent Health is non profit. We have had excellent care.
The first week in January we were sent an email from Advent Health to schedule an appointment online for the Covid-19 vaccine. It was easy and now we have completed both vaccinations.
The Villages Health called us back a couple of years after we left their system reversing their decision, but we decided not to return.[/QUOTEnot

Interesting, I was not aware Villages Health reversed their decision. Villages Health is not the same company as The Villages Hospital, nor are the surrounding businesses on The Villages Hospital campus i.e. the Sharon Morse building companies, just FYI for anyone who might not be aware.

I don't have an answer, but one excuse could be that the clientele is mostly made up of older adults who can hurt their foot, can't walk, blood clot in leg, leg swells, and the snowball keeps rolling and building up. If you have a mix of age groups, small things usually resolve easily. Or, you have incompetent doctors who just like the weather in Florida. I'd like to think that isn't the case, though.

Well, not quite true at all!
 

Well, not true at all, not sure where you get your information from!

From CoachK who reports and analyzes her medical center's and multiple hospitals' CMS star submissions:

There are two CMS star ratings, Patient Experience and Overall hospital rating. Patient Experience is all done with patient surveys about their opinions of the care they received. Overall hospital rating has a component of patience experience.

Now, please refer to which stars you are commenting on for better clarity

reporting guy