09-21-2021, 08:49 PM
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Sage
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Join Date: Dec 2012
Location: Somewhere over the rainbow
Posts: 12,323
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Quote:
Originally Posted by charmed59
I did finally hear from the service manager, and to be fair, I’d like to tell his side of the story.
He is sure they did all the work. He said after an oil change the oil level can be anywhere in the safe zone, and won’t necessarily be near the top, or over half.
He is sure they did the recall, as he thought it was a software change. When I read him the recall notice “dealer will remove the drain valve from the air intake hose” he said he was mistaken, that must be what they did.
He had no explanation why the car had been pulled from the service bay when it wasn’t done, other than to say that was unusual.
He said they do wipe down the oil cap when changing oil, and had no explanation why it would be filthy with road debris.
He said a vehicle will show up on their status board as “checked in” until the car is finished, and then it will say “in progress”. So at 2:30 in the afternoon mine was the only car still being worked on. The rest were finished awaiting paperwork.
He admitted the video was not what they normally put out, and apologized that it was so bad.
He offered if I was willing to drive the car up there again, they would change the oil, again.
When I said there was nothing they did that convinced me the work had been done he admitted I would just have to trust them.
And I don’t. I challenged the oil change charge on my credit card, paying for the key reprogramming. I’ll get an oil change closer to home, and have Leesburg check the recall.
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I am sure they done it. LOL.
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