Bad treatment. All they have 2020's? It's time 2022's to out.

I took my VW motorhome to Jenkins VW. They added parts to the bill not used, labor not performed. I complained and they removed the excessive charges. I do not trust them and never went back.

Jenkins Honda is the most corrupt dealership in the area. Sold them my Honda Odyssey and they said I would have a check in 5 days. 10 days later no check. Went back and they had no record of the transaction. Had to fill out new paperwork and GM promised my payment would be expedited. Another week no money. Now they told me they had to wait for the title. I was fed up and asked for my van back. Guess what, they sold it. Finally with the help of Seniors vs Crime and Honda Corporate I was paid.
STAY FAR AWAY FROM JENKINS.

That happened to a 90 year old friend of mine that walked out with a new car after taking his car for service at a nearby Hyundai dealer and thought it was a loaner! He didn't believe he bought it till I showed him the transfer of title and the check he wrote listed in his ledger. Sorry this happened to you also - the family was going to get a lawyer but not sure how that went and I wrote an awful review in google. That's about all we could do.

Deluca Toyota in Ocala sold me a 2018 C-HR three years ago, for $24K, $3000.00 less than what Phillips quoted me, Then to top that off, Deluca gave me $22K for my C-HR in June, in trade for a new RAV4. So my C-HR cost me $55.00 a month to own it for three years. Service there is great and nobody ever pushed me to buy something I didn’t need. I previously had a 2007 Solara convertible that they serviced for 8 years also. Great dealership up there.

I am not a dealer, nor affiliated with one.

I am capable of doing every repair on most vehicles myself or at least I was before I moved to TV this year and have no real space to work. I can take an engine down to the crank, put it back together and it'll work again.

All that said, my experience with dealers is the same as yours when it comes to the non-luxury brands. Your basic Honda, Toyota, Ford, etc, they all have gotchas and rip-offs and seem to do whatever they can to lighten your pocket.

My experience with my Acura was exactly the opposite as well as my father in law's Lexus.

I did every repair the maintenance minder wanted at the dealer and all the other things such as brakes, transmission oil changes and whatnot. A 4 wheel brake job at my Acura dealer with Acura rotors and pads was _CHEAPER_ than Midas using whatever the cheapest parts Midas can find are. Not only that, Acura did the brake fluid change while they were there. Oil changes were $54 for the blend and $65 for Synthetic. I had my oil changed on my wife's Honda CRV here in FL just because I don't know where to dispose used oil, it was due and we were headed out on a road trip last week. It was $69 at Tire Choice on 441.

My father in law found the same thing at the Lexus dealer.

I asked the sales guy I dealt with about it. His answer was "The cars sell themselves, we don't pressure anyone. The more times we get you in here to see the new ones, the more likely you'll buy another one, so our service is reasonable".

Maybe it was just my dealer, Park Avenue Acura of Maywood Nj.

This is actually a great time to buy a new car due to the massive demand in the used car market. In the past year we replaced a CRV, Jetta and an Accord. The new CRV was $4000 out of pocket, our old one was 4 years old with 60,000 miles on it. We had just put new, much quieter tires on it and I insisted we would only do the deal with Jenkins IF they swapped out the tires between the two vehicles. The Jetta is our sons car, it was also 4 years old with 50,000 miles on it. We did move from the highest package model to the next one down…but we did that for $500 out of pocket. The Accord held excellent value, but we did upsize that to a Lincoln. All three cars bought locally. We need to do our research ahead of time and know what you’re willing to pay. My husband reached out to 4 dealerships around the state to get trade in values. He came with the best one in writing & insisted if Jenkins couldn’t meet that price, we would be happy to day trip elsewhere. He actually walked out the door of the VW dealership with my son. The manager ran into the parking lot to get them & agreed to his price. We hold the power. The sales people don’t. We also chose cars that were not on the Jenkins lot-thus avoiding the $2000+ “Jenkins package” of crap like pinstriping and a safety kit. Just BS add ons that they use to make more money. We told them IF they added that crap before they delivered the car to us we would not pay for it-and we didn’t want that detail on our car so they would be breaking the terms of our agreement.
Be tough out there.

I am not quite a senior yet but close. Anyone can be targeted by annoying salespeople so do try not to think it is your age all the time when you get harassed by these salespeople. It is that they are annoying and are lousy salespeople.

I called my cable company as I needed a new box in one of my rooms. The customer service started trying to sell me a new kind of service, which would have cost more for me, that it made my head spin. Well, to put it this way, I did not buy the other service, and I did not order a new box, which is why I called for. Perhaps, I will call again and maybe another customer service agent will not be so pushy.

Sales people are trained professionals, aka rip-off artists.
You are not going to win once you enter their play ground. Think of it this way. You purchase a new car/truck every so many YEARS. The sales person sees 10 of y'all EVERY DAY. Seasoned sales people have seen it all and heard it all. Unless, as the other poster stated, "Just walk away", you are never going to win in their backyard.

The OP may be 90 but obviously is sharp enough to post on TOTV and write a coherent message.

All salespeople are there to “target” customers, no matter their age.

I suspect the OP may be one of those people who has had difficulty, all of his life, resisting sales pressure.

Although you shouldn’t have to, recommend taking a friend with you to navigate this.

Why did you stay!!

My father would always take me with when he went car shopping, started when I was in the single digits, good education. When I buy a new car I tell the salesperson that I want a written quoit, out the door price, model ,color options, that I will price three other dealerships and do business with the best price, any change in the price I walk. When they appraise my car I go with so they cannot hold my car hostage,, over the years I have gotten the impression I am not the preferred customer. The few car salesmen I have know have made no secret that "they" always have at LEAST some contempt for the customer. "If god did not want them shorn he would not have made them sheep"

Sorry this happened to you, but just walk out. I've walked out of two dealerships when they didn't want to show me what I was interested in, including the Buick dealership here in Fruitland Park about 3 months ago. Probably just a poor sales person, but I won't go back to that dealership. He kept showing us everything we weren't interested in except the one vehicle on the lot we wanted to test drive. Then followed me in his golf cart, as I walked away, yelling at me that we hadn't asked for a test drive. Some (not ALL) see seniors as an easy target.

…. How about the Dealer add on fees, over MSRP??? Go anywhere’s else and u can purchase a vehicle well below MSRP… Where are the Consumer Policing agents in Florida???

Go into see seniors V Crime, a project of the attorney generals office, when something likes this happens. Not sure what can be done now since it’s been 6 months but we have had similar cases. We are located in the sherifs annex and handle all kinds of issues like this. Phone number is 352-689-4600 ext. 4606. You can also call before you buy to see if there are any cases against them.

Nothing new,In 78 got tired of the road .I Had just bought a new canalfront home in Tavares and after moving in quit My job. Not having a lot of savings I got a job as a car salesman.. Was quite good at it too but the management treated the older and younger people like pure sh#t… Soon moved on to wholesaling vehicles on My on..

You can take used oil to Walmart.

If you tell a dealer that you are going to shop and compare his price with other dealers, you will never get his lowest price. To get his best price, you need to be prepared to buy the vehicle immediately.

The only number I would ever discuss with a dealer is the out-the-door price. If you engage in a discussion about dealer fees, invoices, add-ons, etc. you will always lose. Know what the vehicle is worth, rebates, trade-in, taxes, title, and tags, and do your own calculation of the out-the-door price.

Therein lies the key. Regardless of a persons age, there will be those car dealerships that try to wear you down until they can sell a car, add unneeded warranties/options and do everything possible to keep you in their building as long as possible. What a person needs to realize, is that there is nothing stopping you from getting up and just leaving at anytime.

Without knowing all of the information, I can only share my experience about “accident” reports occurring when you don’t expect them. I was transferring title, etc to FL when I was asked if I had ever had an accident with that car bc of the insurance. I answered “No” and was told that I had — I was like a deer in the headlights, trying to remember. Then it occurred to me they were referring to the claim that I made when the neighbor’s tree fell on the car. In my mind that was not an accident. So that stuff can come back to get you when you least expect it.

Snopes is a hard core left wing "fact check" site. If it wasn't it would not have been on Facebooks payroll. They had the good sense to break it off though. But it serves a purpose. I consult them to get the other side of an issue.

Do you have a diesel? I pay 150.00 for oil changes.

I agree. Stay away. Never let a salesman have your keys.

I recently bought a new car from Jenkins Mazda in Ocala(love the car), but the sales people seem to be typical of all Jenkins dealerships. They must send all the sales managers to North Korea for extensive training. I previously purchased
3 Acura's from Jenkins and never had a bad experience with sales or service.
Unfortunately the quality and reliability of Acura in the past years has diminished
greatly. The Jenkins name and Acura had an excellent reputation, but no more.
My first purchase was new 2002 TL and always went there for all services.
Being a little aggressive is okay but LYING isn't.

We had a bad experience with them as well. Went in to look at new CRV. Asked us to test drive a vehicle and they took our drivers license to “make copies” of them before we could drive it. Good luck in getting your drivers license back, that is their way of holding on to you until they make a sale. Even asking for them back politely does not work. You have to get really nasty before you finally get them back, which is normally not my style. NEVER AGAIN!

If we can learn but one thing from this post, I hope that all Villagers learn to expand their search "OUTSIDE" the bubble when purchasing anything from cars to medical care.

There are many reputable car dealerships outside the bubble that will aggressively solicit your business and provide you with a competitive price on a new car. Additionally, there are many medical professionals and medical facilities outside the bubble that will provide professional care at a reasonable price.

Shop around and AVOID JENK*NS !

Sounds like they were trying to take advantage of you. Stop going there. Next time you go somewhere for something like that have a neighbor or friend go with you.

I’m confused. So they convinced you to buy a new car when you are 90 years old because the four year old Honda—which should be good for another fifteen years—got side-swiped and so was worth less money, even though it was completely repaired? And so you bought a new car you didn’t like because the other car was worth less on resale even though perfectly safe? You actually bought the car? And you let these people pitch you for three hours until you were exhausted?

Pardon me, sir, but there is a reason why they make these sales pitches to elderly people: they work. Sometimes you have to get angry, use some blue language, and tell them to get lost. I can’t STAND sales people like that.

Capitalism. Private companies can pretty much do whatever they want.

Survival of the fittest. Dog eat dog.

It's in the Constitution.

To paraphrase Ben Shapiro's comments on internet censorship, "If you don't like it, start your own car dealership".

Thread has kind of focused on car sales, which target EVERYONE not just seniors. But, seniors seem to be particularly vulnerable.

My wife and I both drive 10 year old cars, for this very reason. I drive an 2011 Jaguar XF, she drives a 2010 Lexus. Both are in very good condition, but are a pleasure to drive. I LOVE riding in my Jag, pure comfort - and there is something about having a 500HP V8 when you need it - LOL.

So, We don't plan on going through that nonsense until we have too. And hopefully that will be when we don't want to drive any more and get a Full Self Diriving Tesla - in a couple more years.

We had a similar super-bad experience at Jenkins. I'll never go back.

Another Jenk*ns fiasco.

Are many of us upset with Jenk*ns?

Please don't go back to Jenk*ns!

All villagers are Targets
 

They think we ALL have money.. could not be further from the truth. My 14 year old Toyota Corolla works well yes 95,000 miles on it. Mechanics keeps coming out when service time is due and offering crazy money for it. Why should I buy a new one to do no more than 100 miles a week !!! Look after your care and it will look after you. I told the "Sales guy" who started to join the mechanics ....I will come to you when I want a new car, until then leave me alone.

I am confused, if you could please explain.

While at the Toyota dealership having your car serviced in the repair shop of the dealership, a new car salesman comes to you and tries to sell you a car and tries to buy your used car? I am amazed this occurs and wonder how offend this happens as I would be ****ed-off if while servicing my car, a car salesman would essentially try to steal my car claiming that my vehicle was in bad shape while it is being serviced and try's to sell me a new car.

Seems like a classic case of Arm's length transaction. Transaction between two independent parties in which both parties are acting in their own self-interest. Both buyer and seller are independent, possess equal bargaining power, are not under pressure or duress.

Here at the dealership, both the buyer and seller are the same entity, thus a customer would never win in this transaction.

We just went several rounds looking for. Toyota Highlander hybrid. We have been from Orlando to Ocala. Orlando attempted to hold us hostage as they didn’t want to return the keys to the vehicle we were trading in. DeLuca in Orlando acted indifferent saying they don’t have any. We had an easy time with Phillips. Went to the manager on duty…..no pressure & no back and forth dealing. Getting out of the bubble in today’s market makes little difference from our experience.

works both ways
 

Seniors also scam business . The last thing an established business wants to do is scam a senior . Not saying it cant happen but not wide spread.

The phrase scamming seniors gets used to often when seniors make mistakes or get confused.

FBI says about $3B each year.

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The National Council on Aging

I use Phillips Toyota in Leesburg.. they have always been very professional and helpful.. never been pressured into anything.. sorry you had a bad experience