[Papa]

Why is everyone bashing Comcast for today's outage (06-18-2019).
I heard it was a third party (SECO) that cut a major Fiber trunk line.
I was upset that my service went out, but so glad to see that Comcast was able to get us back online.
Rather than complain about Comcast, we should applaud their efforts in restoring our service. If it trully was SECO, then put the blame there, NOT Comcast.

[tophcfa]

Originally Posted by Papa

Why is everyone bashing Comcast for today's outage.
I heard it was a third party (SECO) that cut a major Fiber trunk line.
I was upset that my service went out, but so glad to see that Comcast was able to get us back online.
Rather than complain about Comcast, we should applaud their efforts in restoring our service. If it trully was SECO, then put the blame there, NOT Comcast.

Agree, but because they are Comcast, and people lost internet service, well, that's why

[rjn5656]

Having been in the communications industry, I am sure Comcast did everything they could to restore the service as quick as possible. My hats off to the techs and foreman who did the work. It is not an easy job. And unfortunately, failures do happen. Comcast doesn't plan them.

[OrangeBlossomBaby]

Originally Posted by rjn5656

Having been in the communications industry, I am sure Comcast did everything they could to restore the service as quick as possible. My hats off to the techs and foreman who did the work. It is not an easy job. And unfortunately, failures do happen. Comcast doesn't plan them.

In this case, Comcast didn't have anything to do with the failure. They were the victims, as were all the connected customers, of one utility's failure to make use of Call Before You Dig, which would ensure that they don't cut into another utility's cables.

Unless CBYD isn't available in the Villages, in which case the developer, property owners' association, Villages Homeowner Association, and the community at large should change that ASAP.

Be grateful it wasn't SECO digging into gas lines.

[retiredguy123]

I still don't have service. My complaint about Comcast is that they don't have a backup system.

[thelegges]

Back up system, for cable cut by electric company. That might need a patent. Just went had a bite to eat yes it was out for almost 12 hours there’s a multitude of things to do here.

[OrangeBlossomBaby]

Originally Posted by retiredguy123

I still don't have service. My complaint about Comcast is that they don't have a backup system.

How would they be able to supply cable to you, if someone severed their cable? (someone severed their cable. They had to replace it)

[JoMar]

Single point of failure can be avoided but it is expensive and cost to risk has to be factored. Many corporations avoid single points of failure and for them, it is also expensive....they basically duplicate the network and enter from multiple points....doing that on a Comcast scale would most likely be prohibitive. If they did have it, they would still provide cable to you if one entry was cut.

[Nucky]

Originally Posted by Papa

Why is everyone bashing Comcast for today's outage.
I heard it was a third party (SECO) that cut a major Fiber trunk line.
I was upset that my service went out, but so glad to see that Comcast was able to get us back online.
Rather than complain about Comcast, we should applaud their efforts in restoring our service. If it trully was SECO, then put the blame there, NOT Comcast.

Before the true reason was reported anyone who lashed out must have been Comcastized at some point in their life. I swore I wouldn't go back to them but I have because of their good record up my way in The Villages. There are Comcast memories of Extremely Bad Performance that can't be Un-Remembered, not a chance. I'm almost to the point of letting them off the hook for past sins. I'll bet Comcast will be happy to hear that.

Thankfully it wasn't them. Mistakes happen when a lot of Construction is going on. You never know, maybe it was someone who didn't want a whole lot of people to have their service tonight?

[rjn5656]

Comcast probably has redundacy in many aspects of their network, but 100% redundacy is not practical and cost prohibitive.

[Bay Kid]

Originally Posted by retiredguy123

I still don't have service. My complaint about Comcast is that they don't have a backup system.

I am sorry but that is funny. The only backup plan would be a DVR.

[JimJohnson]

When my WIFI went down. I lost DISH network on two TVs using a JOEY.

[retiredguy123]

Originally Posted by Bay Kid

I am sorry but that is funny. The only backup plan would be a DVR.

Comcast has been advertising a business internet service that automatically switches to a cellular based service when their cable service goes down. I don't know the cost, but it seems to me that they may at least be able to provide a temporary internet service that you could combine with streaming during a cable outage.

[Chellybean]

my husband has been a contractor for over 40 years and CBYD is a joke sometimes. The cables are missed by CBYD and the as built s are poor at best.
I would not want to be SECO right now, if they cut a main fiber cable the cost will be in the 10's of thousand of dollars to repair it. The old saying goes Chit happens.
what did we do before the internet. I Had an air antenna in my attic and never missed a bit of TV. LOL

[Marathon Man]

Originally Posted by retiredguy123

Comcast has been advertising a business internet service that automatically switches to a cellular based service when their cable service goes down. I don't know the cost, but it seems to me that they may at least be able to provide a temporary internet service that you could combine with streaming during a cable outage.

Maybe they could. But they don't. This was an inconvenience, nothing worse.