i left xfinity for other reasons, but when i did, i realized exactly what i was spending every month for their overpriced service. i went with spectrum on all devices & use Roku. best move i ever made, &,...i read it here first! :coolsmiley:

i would imagine so,..maybe even socials, who knows. just watch all bank statements & ignore spam/phishing emails by going directly to said site

So is freezing your credit with all 3 credit company's.
Not 100% perfect but why take a chance.

Thanks for this suggestion. We already have 2 Gmail accounts. I am really most interested in retrieving the secondary Xfinity account that is used by my husband for communication with the VA and other medical facilities.

One thing you might try (if you haven't already) is go to connect.xfinity.com and see what you can do from the settings there. I only have a single account but it appears that this page might allow you to access multiple accounts which hopefully would include your secondary accounts.

I don't know if this works for xfinity but it is similar to how I am able to manage secondary accounts on another service I have.

scam email asking for payment recd today
 

Back on December 16th xfinity forced me to change my password, later I found out that there was some sort of security breach. Today a few weeks later January the 9th I received a phishing email that said my method of payment needed to be changed or my service would be cut off in 24 hours. I hovered over the email to find out the URL of the sender and it was not xfinity. I did open the email and it looked very official but I did not click on any links. Coincidentally I had l three 15 minute Internet outages yesterday, I was almost convinced that I would be cut off if I didn't change my payments method. But I held out and did not click on it.
Anybody else getting phishing emails?

I haven't received any from Xfinity but I have seen some from various banks and other online services (most of which I don't have accounts with).

Sign in to the primary account.

Go to "Account and identity". When you scroll down, you should see all of the secondary accounts. Click on the first one, scroll down to "Xfinity ID", and you should see an option to "Change Password".

Change password.

Rinse and repeat for each secondary account.

Also suggest activating 2 step authentication.

Your suggestion is appreciated but I already tried that. At the bottom of that page "This account no longer active. Users cannot be added." I cannot 'open' the secondary accounts to change passwords.