Avoid Using Trugreen

» Site Navigation
Home Page The Villages Maps The Villages Activities The Villages Clubs The Villages Book Healthcare Rentals Real Estate Section Classified Section The Villages Directory Home Improvement Site Guidelines Advertising Info Register Now Video Tutorials Frequently Asked Questions
» Newsletter Signup
» Premium Tower
» Advertisements
» Trending News
» Tower Sponsors




















» Premium Sponsors
» Banner Sponsors
» Advertisements
 
Thread Tools
 
Old 05-03-2021, 05:09 PM
jh214 jh214 is offline
Junior Member
Join Date: Jan 2018
Posts: 15
Thanks: 8
Thanked 23 Times in 9 Posts
Default Avoid Using Trugreen

I stopped using Trugreen a couple months ago for the following...
1) Their customer service is awful. (was good a couple years ago)
2) Lawn care went downhill.
Today, I got a call from a woman named Ashley. She told me that they had some kind of special going on. I told her I switched lawn care providers and she promptly hung up. I called her back at 727-401-6041 and when she answered, I told her I did not appreciate her hanging up on me. She them promptly hung up on me again. I then called a Trugreen # and after waiting 3 minutes, the message I heard was that there would be a 3 hour wait.
If you are looking for a lawn care company, I would avoid Trugreen. My lawn guy recommended Green Smiths Pest Control, so I switched to them and hope for better results & service.
 
Old 05-03-2021, 07:40 PM
charlieo1126@gmail.com charlieo1126@gmail.com is online now
Gold member
Join Date: Jun 2019
Posts: 1,179
Thanks: 9
Thanked 1,243 Times in 482 Posts
Default

So you got a call and you told her you switched services and she hung up then you called her back to tell her you didn’t like that she hung up on you then she did it again , then you called another number and waited 3 minutes to talk to a company that your no longer with , I’m trying to figure out WHY
 
Old 05-03-2021, 08:11 PM
Joe V. Joe V. is offline
Senior Member
Join Date: Jul 2019
Posts: 399
Thanks: 4,236
Thanked 868 Times in 215 Posts
Default

Quote:
Originally Posted by charlieo1126@gmail.com View Post
So you got a call and you told her you switched services and she hung up then you called her back to tell her you didn’t like that she hung up on you then she did it again , then you called another number and waited 3 minutes to talk to a company that your no longer with , I’m trying to figure out WHY
Got to agree with you on this one for sure.
 
Old 05-03-2021, 09:20 PM
Stu from NYC Stu from NYC is offline
Sage
Join Date: Feb 2020
Posts: 5,131
Thanks: 482
Thanked 7,112 Times in 2,327 Posts
Default

Quote:
Originally Posted by jh214 View Post
I stopped using Trugreen a couple months ago for the following...
1) Their customer service is awful. (was good a couple years ago)
2) Lawn care went downhill.
Today, I got a call from a woman named Ashley. She told me that they had some kind of special going on. I told her I switched lawn care providers and she promptly hung up. I called her back at 727-401-6041 and when she answered, I told her I did not appreciate her hanging up on me. She them promptly hung up on me again. I then called a Trugreen # and after waiting 3 minutes, the message I heard was that there would be a 3 hour wait.
If you are looking for a lawn care company, I would avoid Trugreen. My lawn guy recommended Green Smiths Pest Control, so I switched to them and hope for better results & service.
I can understand changing lawn care companies but why did you feel a need to get her to apologize for hanging up?
 
Old 05-04-2021, 09:33 AM
pacjag pacjag is offline
Senior Member
Join Date: Jun 2019
Posts: 120
Thanks: 1
Thanked 66 Times in 23 Posts
Default

Because failing to address rudeness only promotes it.
 
Old 05-04-2021, 10:21 AM
charlieo1126@gmail.com charlieo1126@gmail.com is online now
Gold member
Join Date: Jun 2019
Posts: 1,179
Thanks: 9
Thanked 1,243 Times in 482 Posts
Default

I choose to limit my battles in everyday life to very important things it makes life much easier and wasting time on the phone with some low paying person who is dealing with people who have all called in a state of frustration about something that’s not her fault is very low on my list of problems , it’s a cliche but still rings true Don’t Sweat The Small Stuff
 
Old 05-05-2021, 05:18 AM
RouseysMom RouseysMom is offline
Junior Member
Join Date: Sep 2020
Posts: 12
Thanks: 39
Thanked 9 Times in 3 Posts
Default

It’s my experience TruGreen is a sales organization with some lawn guys. YEARS after I cancelled my service up north they kept calling me regularly to come back. The mail is easy to throw away but the calls kept coming. I’d be happy this particular salesperson ended the sales script with a hang up, but wait for the next call. And the next. And the next. After I told several reps I would not be returning to TruGreen ever.
 
Old 05-05-2021, 05:36 AM
nick demis nick demis is offline
Senior Member
Join Date: Jul 2020
Posts: 188
Thanks: 95
Thanked 264 Times in 102 Posts
Default

As a previous business owner, retired now, I always wanted to be alerted if any of my employees were rude of unprofessional in any way. Maybe the lack of concern by business owners is a big cause of todays problems.
 
Old 05-05-2021, 06:41 AM
toeser toeser is offline
Senior Member
Join Date: Feb 2015
Posts: 281
Thanks: 665
Thanked 268 Times in 122 Posts
Default

Quote:
Originally Posted by jh214 View Post
I stopped using Trugreen a couple months ago for the following...
1) Their customer service is awful. (was good a couple years ago)
2) Lawn care went downhill.
Today, I got a call from a woman named Ashley. She told me that they had some kind of special going on. I told her I switched lawn care providers and she promptly hung up. I called her back at 727-401-6041 and when she answered, I told her I did not appreciate her hanging up on me. She them promptly hung up on me again. I then called a Trugreen # and after waiting 3 minutes, the message I heard was that there would be a 3 hour wait.
If you are looking for a lawn care company, I would avoid Trugreen. My lawn guy recommended Green Smiths Pest Control, so I switched to them and hope for better results & service.

Ditto.

I thought Trugreen's sales were deceptive and their lawn care results sucked. I switched to Green Smiths and have a much better looking lawn.
__________________
I thought it would take longer to get this old.
 
Old 05-05-2021, 06:48 AM
Jacksig Jacksig is offline
Junior Member
Join Date: Aug 2016
Posts: 11
Thanks: 1
Thanked 27 Times in 11 Posts
Default TruGreen

Why attempt to ruin the business just because some 3rd party telemarketer hung up on you. Sounds like you're just some old bitter person trying to get revenge. I've been using TruGreen for years and am happy with their service and my lawn

Last edited by Jacksig; 05-05-2021 at 06:49 AM. Reason: Add
 
Old 05-05-2021, 06:53 AM
Girlcopper Girlcopper is offline
Veteran member
Join Date: May 2017
Posts: 704
Thanks: 20
Thanked 1,160 Times in 418 Posts
Default

Quote:
Originally Posted by charlieo1126@gmail.com View Post
So you got a call and you told her you switched services and she hung up then you called her back to tell her you didn’t like that she hung up on you then she did it again , then you called another number and waited 3 minutes to talk to a company that your no longer with , I’m trying to figure out WHY
Exactly! Lets see.....you no longer want to do business with them. You told them that. They hung up on you and you call back? You expected an apology? Or most likely you called back to argue with a person who no longer cares whether your lawn lives or dies? Pick your battles and move on. That return call was a wasted time.
 
Old 05-05-2021, 06:58 AM
noslices1 noslices1 is offline
Senior Member
Join Date: Jul 2012
Posts: 314
Thanks: 28
Thanked 291 Times in 139 Posts
Default

Quote:
Originally Posted by jh214 View Post
I stopped using Trugreen a couple months ago for the following...
1) Their customer service is awful. (was good a couple years ago)
2) Lawn care went downhill.
Today, I got a call from a woman named Ashley. She told me that they had some kind of special going on. I told her I switched lawn care providers and she promptly hung up. I called her back at 727-401-6041 and when she answered, I told her I did not appreciate her hanging up on me. She them promptly hung up on me again. I then called a Trugreen # and after waiting 3 minutes, the message I heard was that there would be a 3 hour wait.
If you are looking for a lawn care company, I would avoid Trugreen. My lawn guy recommended Green Smiths Pest Control, so I switched to them and hope for better results & service.
I had TruGreen for nine months of a one year contract. Twice, the tech came and put an invoice in my door without doing ANYTHING. I let them come back the first time, but fired them after the second. In the nine months I had them, the lawn did not get any better. I do it myself now with Milorganite and Scott’s Weed & Feed. Looks great now, with no more bare spots and fewer weeds.
 
Old 05-05-2021, 07:27 AM
jh214 jh214 is offline
Junior Member
Join Date: Jan 2018
Posts: 15
Thanks: 8
Thanked 23 Times in 9 Posts
Default Thanks for the comments

The reason I called her back and then made an additional call was to inform someone else with Trugreen that they have a rude employee working for them. If I was in management with them and heard about that customer service, she would be let go and not have the opportunity to be rude to someone else. Enjoy your day.
 
Old 05-05-2021, 07:28 AM
jh214 jh214 is offline
Junior Member
Join Date: Jan 2018
Posts: 15
Thanks: 8
Thanked 23 Times in 9 Posts
Default

I am in no way a bitter person. Just wanted to report on bad customer service. Glad you’re getting good service.
 
Old 05-05-2021, 08:40 AM
J1ceasar J1ceasar is offline
Veteran member
Join Date: Nov 2018
Posts: 583
Thanks: 34
Thanked 452 Times in 230 Posts
Default

Next time tell them what's your name? Then take me off your list or I'll file a small claims court action ($1,000) .
 

Tags
trugreen, lawn, told, care, switched
Thread Tools

You are viewing a new design of the TOTV site. Click here to revert to the old version.

All times are GMT -5. The time now is 09:16 PM.