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  #11  
Old 09-06-2019, 03:11 PM
KSSunshine KSSunshine is offline
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Originally Posted by graciegirl View Post
Is it possible you are expecting something unrealistic?

We have always received way more than we asked for.

Have you been nasty? You can catch more flies with honey than with vinegar.
I think the speed with which spec homes are being built has sadly affected the quality of work. I was actually told by a subcontracting supervisor that I should not expect the same quality of work in a spec home as I could in a custom home. She also told me that the trim man, who is a friend of hers, told her how bad the work in our home was & sent her pictures. The majority of us have owned several homes and have realistic expectations for what is reasonable in a newly built home. They may or may not fix it based on standards they build by. We closed over 3 months ago and still haven’t been able to use our kitchen/bathroom cabinets. (TV knew about this problem prior to putting the house on the market.). Please don’t assume that people who have significant issues are being rude. This has been more than frustrating, and I suspect there are many more of us.

  #12  
Old 09-06-2019, 03:27 PM
retiredguy123 retiredguy123 is online now
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Call me cynical, but I do not agree that you can expect the quality of a custom home to be better than a spec home. A custom home is already sold before it is built. The customer is pretty much locked in to buy the house after it is constructed, even if it has some defects. A spec home has to be built, and then sold to someone who likes it. So, the builder needs to make sure that the spec home at least has the appearance of quality, or they won't be able to sell it. But, I think The Villages constructs high quality homes, and that the warranty department is excellent at satisfying the customer. You should get a good home inspector, who will properly document defects and make sure they are corrected.
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Home Warranty Department e-mail address
  #13  
Old 09-29-2019, 07:47 AM
Jnjguy Jnjguy is offline
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Default Home Warranty Department e-mail address

Does anyone know the e-mail address of the Home Warranty Department?
  #14  
Old 09-29-2019, 09:56 AM
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DangeloInspections DangeloInspections is offline
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Does anyone know the e-mail address of the Home Warranty Department?
The Villages warranty department is staffed with six woman who work diligently and answer to their supervisor, Dennis Stratinger.

Their workload is divided by builder. There are 6 construction companies who build all the new homes in The Villages. If you like to P.M. me your builder I can give you the exact e-mail of "YOUR" person who handles your home. You will find this information on a white sticker on your garage electrical panelbox.

Also, the phone number for the Warranty department is 352-753-6222. Hope this helps!

Frank D'Angelo
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  #15  
Old 09-29-2019, 10:22 AM
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Originally Posted by villagetinker View Post
Just out of curiosity, what type of repair? Since you now have a track record for 3 attempts to have the problem repaired, it might be time to go in a talk to home warranty, and demand that they allow you to get your own contractor and have them cover the expense. I have never heard of this problem before, most if not all of previous posts and my own experience was all warranty repairs were done quickly and completely.
Hope you get satisfaction.
Hoo boy. We had a problem that a roofer and plumber kept kicking back and forth to each other. It took over a year to resolve. Finally warranty took some action other than just calling them. All someone had to do was turn a roof vent around, although we did not know this at the time.


I do not know what finally caused the one contractor to fix it, but he said he just decided to quit fighting with the other contractor and gave in and came to fix it. The house was out of warranty, but the complaint started well within the warranty period.


I would say to the OP, keep the pressure on warranty. They are the ones who can put pressure on the contractors.
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  #16  
Old 09-29-2019, 02:31 PM
Michael Charles Michael Charles is offline
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Well folks I'm here to tell you that finally (5 months) after having an independent adjuster come in to photograph our issue in ALL 3 bathrooms of defective tiles on the walls we have a resolution. I was told that they will be replacing all of the shower wall tiles due to a manufacturer's defect! Now, we need to be home all day for 4 days while the defective tile is removed then the new tile and greenboard installed.
  #17  
Old 09-29-2019, 03:31 PM
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Well folks I'm here to tell you that finally (5 months) after having an independent adjuster come in to photograph our issue in ALL 3 bathrooms of defective tiles on the walls we have a resolution. I was told that they will be replacing all of the shower wall tiles due to a manufacturer's defect! Now, we need to be home all day for 4 days while the defective tile is removed then the new tile and greenboard installed.
I still say that warranty has come though for us in spades and also to many, many people we know. I think some people are unrealistic and expect things that are unrealistic, such as one poster expected the developer to reroute the cable and electrical wiring under a proposed pool addition.

We have had eleven total homes built over our many years of marriage and by far the last two here had the most immediate and effective responses from warranty.
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  #18  
Old 10-01-2019, 09:51 AM
Michael Charles Michael Charles is offline
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I still say that warranty has come though for us in spades and also to many, many people we know. I think some people are unrealistic and expect things that are unrealistic, such as one poster expected the developer to reroute the cable and electrical wiring under a proposed pool addition.

We have had eleven total homes built over our many years of marriage and by far the last two here had the most immediate and effective responses from warranty.
graciegirl, I'm so pleased that warranty has come through for you and your friends in spades. In this and your previous direct response to my post I'm guessing that you are saying that I'm being unrealistic. You really shouldn't state that unless you've actually seen my issue. If there was no issue then why would the manufacturer be willing to replace it all? My main point is that it shouldn't have been signed off of in the first place. They were hoping that we wouldn't have said anything about it. Warranty had no part in the independent adjuster sending his report to that manufacturer.
  #19  
Old 10-01-2019, 10:20 AM
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Originally Posted by Michael Charles View Post
graciegirl, I'm so pleased that warranty has come through for you and your friends in spades. In this and your previous direct response to my post I'm guessing that you are saying that I'm being unrealistic. You really shouldn't state that unless you've actually seen my issue. If there was no issue then why would the manufacturer be willing to replace it all? My main point is that it shouldn't have been signed off of in the first place. They were hoping that we wouldn't have said anything about it. Warranty had no part in the independent adjuster sending his report to that manufacturer.
We don't know each other. We all just have opinions. What was your issue? Who is the manufacturer that fixed your issue? Is the manufacturer paying for the labor? The builders put up defective tiles in your bathrooms? What was wrong with them? Can we see the picture?
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  #20  
Old 10-01-2019, 10:50 AM
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Unrealistic? Hmmm. Let's see, having a shower floor so off that the water enters the non-shower area! repaired 2 times and still water flows to non shower areas unrealistic.

Nasty? Let's see, of course not. Why would you assume that I was nasty?

Thanks for your input.
The water is not draining properly? Is the drain clogged? Are the tiles laid improperly or is it that the tiles are defective?
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