Dollar Tree customer problem can’t get a solution

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Old 11-23-2021, 03:37 PM
mopper mopper is offline
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Default Dollar Tree customer problem can’t get a solution

I ordered online in October I was informed by email that they were delivered in two boxes to the Lady Lake store on 19 November.
I went to pick them up but the manager informed me only one box had arrived, so he said just take the one box. I said I will call the head office to find out what happened to the other box, he said don’t do that because they will tell you it has been delivered, just take the box that’s here and I am getting a delivery tomorrow, so just call me.
I did take the other box but asked him to sign the order form that I only took one box, eventually he agreed to sign.
Well I went there yesterday, one week after initial delivery, the manager said you never called , but I am getting another delivery tomorrow. I believe he is just stringing me along for some reason.
Here’s my problem I have left two messages on the Area Managers phone, sent two emails to Dollar Tree CEO, with no reply.
I just want my order or money back.
Any suggestions?
 
Old 11-23-2021, 04:00 PM
fdpaq0580 fdpaq0580 is offline
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Default Threaten legal action?

Quote:
Originally Posted by mopper View Post
I ordered online in October I was informed by email that they were delivered in two boxes to the Lady Lake store on 19 November.
I went to pick them up but the manager informed me only one box had arrived, so he said just take the one box. I said I will call the head office to find out what happened to the other box, he said don’t do that because they will tell you it has been delivered, just take the box that’s here and I am getting a delivery tomorrow, so just call me.
I did take the other box but asked him to sign the order form that I only took one box, eventually he agreed to sign.
Well I went there yesterday, one week after initial delivery, the manager said you never called , but I am getting another delivery tomorrow. I believe he is just stringing me along for some reason.
Here’s my problem I have left two messages on the Area Managers phone, sent two emails to Dollar Tree CEO, with no reply.
I just want my order or money back.
Any suggestions?
I had a similar situation when items supposed to be on my flight didn't show. Was told they would probably be on next flight and they would send it to my address. Several days later I had reports from original boarding that items had been onboard. Conflicting report from destination that items never arrived. Told them I would allow them 24 hrs to get my items or I would filing legal action for theft. 12 hrs later items showed up on my door.
My guess is mgr is hiding theft and hopes by stonewalling you will give up and go away. Don't know your dollar amt, but threat of bringing in police and filing theft report might get some one to find your missing item.
Good luck.
 
Old 11-23-2021, 04:05 PM
Garywt Garywt is offline
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Not sure what you ordered but it is $1.
 
Old 11-23-2021, 04:20 PM
fdpaq0580 fdpaq0580 is offline
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Default Hahaha!

Quote:
Originally Posted by Garywt View Post
Not sure what you ordered but it is $1.
The obvious question! I missed it. 😊
I'm guessing it will be somewhat more or I don't think op should be asking on the forum.
On line order from Dollar tree?? Troll?? I took this as a serious request for some kind, any kind of help to decide next move to recover lost or stolen goods.
Let's see what others think.
 
Old 11-23-2021, 09:16 PM
mopper mopper is offline
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It was $48
 
Old 11-23-2021, 09:17 PM
NoMoSno NoMoSno is offline
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File a CC dispute?
 
Old 11-23-2021, 11:25 PM
Garywt Garywt is offline
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Quote:
Originally Posted by mopper View Post
It was $48
I thought everything was $1 at Dollar Tree
 
Old 11-24-2021, 05:51 AM
DaleDivine DaleDivine is offline
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Unhappy

Quote:
Originally Posted by Garywt View Post
I thought everything was $1 at Dollar Tree
Maybe bought 48 items. Saw in a Virginia paper this morning that all prices are going to be $1.25.
 
Old 11-24-2021, 06:13 AM
Lyn Wagner Lyn Wagner is offline
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Default $ store

All you have to do is report it to your credit card company and they will refund you if you have your proof and they will fight it out.
 
Old 11-24-2021, 06:15 AM
thevillages2013 thevillages2013 is online now
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I just want to know what’s in the box?
 
Old 11-24-2021, 06:23 AM
bowlingal bowlingal is offline
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Garywt.....going up to $1.25 in April according to the news this morning
 
Old 11-24-2021, 07:45 AM
mopper mopper is offline
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Two boxes of 24 bibles in each
 
Old 11-24-2021, 09:06 AM
donfey donfey is offline
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"the manager said you never called." Did you call as he asked? It's not like they have a warehouse to sit on things.
 
Old 11-24-2021, 09:14 AM
davem4616 davem4616 is offline
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Default

Quote:
Originally Posted by mopper View Post
Two boxes of 24 bibles in each

Bibles?

now that's a lead to follow

might be worth a try to find out if anyone working at the store is connected with 'Gideons International'
 
Old 11-24-2021, 11:02 AM
Petersweeney Petersweeney is offline
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48 dollars worth of Fritos?
 

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