Originally Posted by ROCKETMAN (Post 2411656)

One thing I didn’t realize about the villages home warranty dept. until I heard Don Wiley mention it, if you have an issue with something in you new home, the person who installed that comes to your home. That one way they monitor by seeing how many calls a particular provider gets. Too many calls they get the boot.

Originally Posted by Taltarzac725 (Post 2411461)

Not sure if they are reputable. It has been a pain communicating with them. Now having to deal with their billing department. But also an agent. My phone records will show I called them multiple times telling them to cancel my contract. But I have had trouble reaching a person other than whatever that recorded line is. It does get my name and phone number and reads it back and says an agent will get back to me. But when that agent actually calls back could be any time. Usually the next day.

Originally Posted by Stu from NYC (Post 2411749)

This is why we prefer having control over who services our appliances.

Originally Posted by Taltarzac725 (Post 2411888)

They were just the seller of the contract. The Home Warranty company Omega HomeCare could be more reliable.