I just my new meter installed a couple of days ago. This should be interesting.

As did we...

Unless there is a significant change in the electric bill, I'll just pay the bill...

Same as it ever was...

Go to the SECO web site and update your account/house specifics. A lot of these numbers are estimates based upon the data provided by you.

gas or electric car
number of TVs,
number of refrigerators,
etc

My results were after updating. It tells me I spent $3 on cooling but $22 on refrigeration. Two refrigerators and an AC unit all cycling on and off regularly may have it confused about which is which. Again, it may just need time to collect more usage data.

The 15 minute usage data is going to be handy though.

It’s all relative, but you won’t hear me complain about SECO. I am looking at my two most recent electric bills side by side. One is a SECO bill for our Villages home and the other is an Eversource bill for our home in Western Massachusetts. The SECO bill is $111.00 for 688 KWH and includes the monthly charge for a whole house surge protector. The Eversource bill is $212.99 for 645 KWH only. SECO rocks in my opinion! I guess that’s what happens in a state that jams expensive energy sources labeled as green down the ratepayers throats.

Sad, almost two weeks later and nothing has been explained.

First response after a week, "the meters are accurate".

Waiting for the second email response............. why a 100% increase in usage with only a 2 degree increase in temp's and one more day.

New meter started did not start at zero????

The old meter was not read correctly??

A keying error??

?????????????

May: 1081 Kwh, 77 degrees
June: 1147 Kwh, 81 degrees

July: Old meter 1276 Kwh + New meter 1021 Kwh = Total 2297 Kwh.

Please determine if what I stated was accurate.

Have to say your billing is very different then my month with duel meters in July. My guess is old meter was read prior to removal, and new meter is self reading at end date.

Old meter 386 kWh
New meter 1026 kWh

I also have a pool, that is on Chill mode for 9 hours a day.

OP it really looks like both meters were calculated kWh at the same time, or one is over lapping. Problem is your only meter was removed so not sure how that works.

Is it a possibility that you bill is for longer than 22-31 days?

When you go to usage on seco sight, you can look at usage for each day, are kWh really high? Mine per day can be 32-59kWH.

As mentioned, there was one more day with the July reading.
This information is directly from my account on the SECO site.

As far as I can tell, the "average" daily usage is jus that, an average and not too accurate.

Thanks

Addition: My daily average went from below 40kwh before July to over 70kwh with the blended new/old meters.

When they changed my meter they took pictures before removing the old and after installing the new. You could ask to see those pictures.

You can read your own meter. What does it read today and how many days ago was it replaced? If you divide do you get about 40-50kWh/day?

My new meter started at zero as I expect all of them do. What day was your new meter installed and what day was it read? Divide again to determine how many kWh/day are being charged between the install and the first reading. It's a longshot but if the meter was not at zero but the first reading assumed it was then that would create a high bill. Between an unrealistic usage for the first few days of the new meter and a picture of the new meter showing a non-zero reading on at install you might be able to argue for an adjustment.

I am an avid user of email to fix issues, but if I were you I would definitely have an in person chat about the usage of both meters.

This give a new meaning to lost in translation

Good to know about the picture..........will ask for it if they every reply.

Good News & Bad News.

Good: SECO called me today and tried to help.
Good: Very nice people.

Bad: No bridge from Actual usage (on the bill) to the SmartHub usage information.
Bad: Admitted the SmartHub information is not accurate.
Bad: SmartHub usage and temp's are just averages and estimates.

From an actual billing usage, my bill went up 48% from June to July.
I mentioned, better than the 100% on SmartHub, but still seems excessive.

Bad: "Well, all we can tell you is that is what you used."

They did admit, "most" meters start at zero KwH's on them....but not all.

Bad: They assume, but could not confirm mine was at zero.

:cryin2::cryin2:

Very frustrating I'm sure.

What would your bill look like assuming the new meter started at zero?

Given they way they are rolling it out, seems unlikely they would install a previously used meter.

I have a sense device that measures power real time, meter matches closely.

Most likely cause is human error when installing the meter.

What would your bill look like assuming the new meter started at zero?........That is the problem. They don't know if it was zero, one hundred, one thousand.

Via the app, you can access a chart showing the old vs new meter.


Here's mine.

Note: we had guests in June and July who wanted the AC set to 72 (normally 78) so those months are high this year.

Usage was less than normal the month before and after.

As mentioned: Bad: SmartHub usage and temp's are just averages and estimates.

As mentioned: May: 1081 Kwh, 77 degrees; June: 1147 Kwh, 81 degrees; July: Old meter 1276 Kwh + New meter 1021 Kwh = Total 2297 Kwh.

Seems interesting that your old meter from July looks like a full month at the 83 degree average, but then they pile on and addition 1k Kwh. Ouch.

:ohdear:

Have to admit am very disappointed in SECO response to OP. I am noticing the old meter for almost full month, the new meter could not have been at zero for that much use. I agree, I would do a face to face, with SECO. Something doesn’t look kosher

Update:

Received my "August" bill and the usage dropped back to normal.
The average Temp for August was 83 degrees........same as July.
BUT the usage dropped back to where it was in June.
Huge spike in July with two meters and back to normal in August with one meter.

ZERO help from SECO.

Obviously the meters were read wrong or they were inputted wrong.

barf

The bill for this month shows the number of days used and the number of kWh used. Divide and see how many kWh per day you used.

The bill I received when they changed the meter showed the kWh on the new meter. I knew when they changed it so I knew how many days it was in use. When I did that division it showed almost exactly the same kWh per day used.

If those numbers match (closely enough) then you know the new meter started at zero and is working correctly. If the kWh per day from last month is much higher than you might argue that the meter did not start at zero. Proving it to SECO and getting some compensation could be a struggle.

If the new meter appears to be correct then do some calculations for the old meter.

The bill for the month they changed my meter showed a total number of kWh used and it showed the reading from the new meter that should have started at zero. Using those I can determine how many kWh they claim were on the old meter.

I know when the old meter was changed so I know how many days it was used and I can calculate the kWh per day on the old meter. If that number is significantly different than the number from this month then there is a problem.

If you expect the reading on the old meter was high then there are more calculations. You can use the reading from the bill *before* it was changed to see the reading on the old meter at the beginning of the month when it was changed. You can then add the number of kWh they claim were used on the old meter to determine what they claim the reading was on the old meter. Ideally, they took a picture and you can show that the number you are being billed for is not the number in the picture.

I have had a reading where they transposed two numbers resulting in a high reading and a high bill. For me it worked out in the next month but there will be no next month if this happened on the old meter. You might try to find a way that two numbers could have been transposed to give the high reading. Unfortunately, even if you are correct it will be difficult to get SECO to accept that or provide a refund. At least you would have an idea what happened.

We installed a new high efficiency AC unit right after the new meter was installed and out bill went up by $40 with no change in electric usage at all. I was expecting it to go Down a bit.

It has been brutally hot this summer

Probably over charging to pay the contractor? :shocked:

After the meter change our SECO bill went down for August by a few dollars compared to July. July was just as hot.

I was outside when the "other company" installed my new meter. before he took down Old meter, i said i needed a photo of old meter reading and he said he would, so i handed my cellphn to him to take a photo. I thought He did. But after he left and i looked , 9/10/24 he took 2 pix of NEW METER on my phone--not old meter final reading...sneaky :$?&!