Taking van from airport? Do no use groome!!!

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  #1  
Old 02-16-2020, 04:39 PM
ProfessorDave ProfessorDave is offline
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Default Taking van from airport? Do no use groome!!!

Terrible. No Integrity. NO Service Attitude.

Unlike competitors:
a) WINDOW... up to 45 minutes from time they schedule. I've never waited more than 10 minutes with competitor.

b) NO CALLS... I almost missed my flight; never called; never apologized; drove my car.
Competitor sends an email the night before - with adjusted time - based on schedule. The one time they were going to miss that - they called me - and - assured I'd make my flight.

c) AWFUL SERVICE... ignored multiple attempts to contact them - sharing my frustration. This included emails and phone calls.

d) LACK INTEGRITY... manager refused to give me his name; unbelievable! AND, they charged my credit card anyway!

e) RUDE... take your worst image of Northeast - and put it on steroids.

BE WARNED. The price sounds great ($19.95) - but - absolutely not worth it!
  #2  
Old 02-16-2020, 05:39 PM
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dewilson58 dewilson58 is offline
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Another thread started by you regarding this topic.


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  #3  
Old 02-16-2020, 05:55 PM
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LiverpoolWalrus LiverpoolWalrus is offline
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I used them last week. Called to reconfirm the night before and someone answered the phone quickly and courteously. They arrived on time. Absolutely no issues. It's $19 folks - let's use them!
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  #4  
Old 02-16-2020, 07:15 PM
Two Bills Two Bills is online now
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Quote:
Originally Posted by Dharrisoncmo@gmail.com View Post
Terrible. No Integrity. NO Service Attitude.

Unlike competitors:
a) WINDOW... up to 45 minutes from time they schedule. I've never waited more than 10 minutes with competitor.

b) NO CALLS... I almost missed my flight; never called; never apologized; drove my car.
Competitor sends an email the night before - with adjusted time - based on schedule. The one time they were going to miss that - they called me - and - assured I'd make my flight.

c) AWFUL SERVICE... ignored multiple attempts to contact them - sharing my frustration. This included emails and phone calls.

d) LACK INTEGRITY... manager refused to give me his name; unbelievable! AND, they charged my credit card anyway!

e) RUDE... take your worst image of Northeast - and put it on steroids.

BE WARNED. The price sounds great ($19.95) - but - absolutely not worth it!
Of course you will have no affiliation to any of the services competitors?

Last edited by Two Bills; 02-17-2020 at 11:57 AM.
  #5  
Old 02-22-2020, 09:19 PM
Debfrommaine Debfrommaine is offline
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Had a great experience today, on time and courteous.
  #6  
Old 02-22-2020, 10:28 PM
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tophcfa tophcfa is offline
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Yo dude, let it go. I had a similar experience with the Villages Airport Van a couple of years ago, but trust me on this, bitching about it on TOV wont change anything.
  #7  
Old 02-23-2020, 08:01 AM
Villageswimmer Villageswimmer is offline
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Friends used Groome last week. Everything went perfectly.
  #8  
Old 02-23-2020, 04:15 PM
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asianthree asianthree is offline
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Groome brought 6 in and took 6 back to MCO. Very happy with the service. Me a little tired from the company, cause it was freezing while they were here. But kudos to Groome for their arrival and departure
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time, calls, competitor, schedule, minutes

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